Managing Director

• May 2018 - Present

Compassionate Consistent Quality In Home Care Provider and Recruitment Agency Compassionate Consistent Quality In Home Care Provider and Recruitment Agency

Health and Social Care Consultant and Trainer

• Jun 2017 - Jun 2018

Carer, Consultant and Training Provider Carer, Consultant and Training Provider

Support and Cover Teacher

• Sep 2016 - Apr 2018

Lecturer/Tutor

• Oct 2015 - Aug 2016

Customer Service Supervisor

• Oct 2014 - Jun 2015

Career Responsibilities:- Provided first class services to customers on a day to day basics through product knowledge, making recommendation, promoting new products and assisting with marketing . Communications:- Working as part of a team to maintain company brand and standards, assisting with hiring, staff training and development and giving staff appraisal, Administration:- Attending to stock taking and deliveries, End of day banking, etc. Career Responsibilities:- Provided first class services to customers on a day to day basics through product knowledge, making recommendation, promoting new products and assisting with marketing . Communications:- Working as part of a team to maintain company brand and standards, assisting with hiring, staff training and development and giving staff appraisal, Administration:- Attending to stock taking and deliveries, End of day banking, etc.

Assistant Manager

• Feb 2006 - Sep 2014

Career Responsibilities: • Ad Hoc Duties: Assisted managers and other staff with tasks that included meeting and event planning, administration, and scheduling. • Communication: Easily established rapport with students, and interfaced well with parents and school-wide faculty members. • Administration: Supported Primary school teachers with diversified administrative support in areas of document proofreading, duplication, collating and distribution, student monitoring, and miscellaneous assignments. • Data Entry: Entered data and provided administrative support. Responded to telephone inquiries, processed mail, and compiled and sent information to parents and carers. • Support Worker: Regularly assisted adults and young people with both mental and physical disabilities, assisted with personal hygiene, meals, and other needs requiring immediate attention. • Procedures: Made regular checks regarding the neatness and safety conditions of rooms in compliance with rules and regulations. Most recent skill updates (Whilst in study) • Customer service: Responsible for providing exceptional customer service, whether extended through event planning or face-to-face during visitor check-in, meet and greets, by telephone, email or facsimile. • Proactive Service: My duties routinely required me to use foresight in identifying customer needs. For example, outsourcing high-quality, textured black napkins for the Chatsworth’s banquet as requested by the Duke of Devonshire • Management: Responsible for effectively managing employees, as well as event attendees, without incident for the success of each event at hand • Team building: Responsible for maintaining team morale through supportive leadership, proactive assistance, and positive reinforcement • Conflict Management: liaison between guests and upper management when communication between each is necessary; skilful negotiation required for resolve in consideration of all parties.