Assistant Food and Beverage Manager

• Feb 2019 - Present

Food and Beverage Supervisor/Duty manager

• Jan 2016 - Feb 2019

Butler

• Jan 2014 - Mar 2015

Ensuring at all times that all guest needs and requirements are met and to demonstrate a high and consistent level of organization & Management. Communicating & providing feedback at all times with all the related departments & to be constantly proactive in anticipating guest needs and requirements)Welcomes guests in a traditional Arabic manner.Establishes and develops personal guest contact, promotes feedback, and is constantly proactive in anticipating guest needs and requirements.Anticipates and meets guests’ needs and requests, ensuring complete guest satisfaction. Recognizes all repeat important guests.Bears a full & comprehensive knowledge of the Hotel, including all departments, services, outlets, amenities and functions.• Ensures the guest are familiarised of all the facilities and services within the suite.• Is a continual source of help, assistance & information to all guests.• Maintains a high level of communication & feedback within the department.• Identifies & anticipate guest needs.• Is continually proactive with in all areas of operation.• Reports for duty punctually & in accordance to the issued department duty roster.• Responsible for the cleanliness of the Butler Pantry on allocated floors and ensuring that the Pantry is correctly stocked & maintained according to set standards.• Attends daily pre-shift briefings.• Co-ordinates & liaises with the Butler team, Butler Management, Private Dining, HSK for any guests’ requirements. • Reports and follows up any suite maintenance requirement according to standard procedures.• Supports and assist Senior Management.• Performs other duties and responsibilities as assigned by Senior Management.The Emirates Palace Hotel has the distinction of being only the second seven-star hotel in the world, next to Burj Al Arab in Dubai. At a cost of $3bn, the hotel is certainly the most expensive ever built. The hotel is operated by the Kempinski Hotel Group and owned by the government of Abu Dhabi.

Waiter

• Sep 2012 - Jan 2014

Warehouse Marina is a brand new stylish and contemporary night club situated in the heart of Abu Dhabi, owned and operated by Subah Hotel Management Services L.L.C. This dining and drinking experience is all set to be one of the most acclaimed venues for discerning guests in the U.A.E. with an opulent cocktail bar, a magnificent stage, a capacious dance floor and an exquisite modern European style menu. With the introduction of some great live music, enhanced by short, sharp bursts of entertainment, designed to be inviting, intriguing, and wonderful. The state of art audio system installed clubbed with mind-boggling lighting are sure to leave you spell bounded. Also catch the latest sporting action around the world LIVE at the club. Not to forget the high levels of impeccable service. Personalized and attentive, the staff ensures the guest is always the priority and consistently exceed expectations making you come back for more.,,A la carte “ restaurant and night club.Serving food and all kind of beverage.Serving cocktails and mixing.Taking care of customers and their orders.Making sure customers will get their orders on time with total satisfaction.

Waiter

• May 2011 - Sep 2011

Welcoming guests -Demonstrating menu knowledge -Answering questions-Up selling specialty items-Describing dishes-Taking orders (beverage and food)-Handling complaints-Ensuring guest satisfaction Welcoming guests -Demonstrating menu knowledge -Answering questions-Up selling specialty items-Describing dishes-Taking orders (beverage and food)-Handling complaints-Ensuring guest satisfaction

Receptionist

• Jul 2010 - Dec 2010

Issuing room cards Answering on the phone Making accounts and chargingTaking care of guests satisfaction being proactiveHotel show around. Issuing room cards Answering on the phone Making accounts and chargingTaking care of guests satisfaction being proactiveHotel show around.

Internship Trainee

• Apr 2010 - Jul 2010

Spa attendant

• Nov 2008 - Feb 2009