Experience

EPSON INDIA PVT LTD.

• India
• Computer Hardware Manufacturing
• 300 - 400 Employee

• Manager

  • Aug 2015 - Present

  Sales & Marketing



FUJIFILM Holdings America Corporation

• United States
• Executive Offices
• 700 & Above Employee

• service industry

  • Dec 2010 - Aug 2015

  Service / Maintenance Operations Mapping client’s requirements & rendering effective solutions related to various equipments along with their servicing. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Identifying improvement areas & implementing measures to maximise customer satisfaction levels. Ensuring customer satisfaction by responding to customer queries, achieving service quality norms. Technical Support Maintaining log of technical problems reported by customers & monitoring the repetitiveness of the problems. Ensuring provision of immediate service support to the clients for resolving their issues and complaints in compliance with the preset guidelines and rules. Rendering technical assistance for complicated problematic vehicles for the repeatedly reported problems / unique technical problem. Proactively identify areas of obstruction / defects and conducting service and repair to rectify the machines through application of troubleshooting tools.Client Relationship Management  Mapping client’s requirements & ensuring rendering of effective technical solutions in line with the specified guidelines.  Minimising bottlenecks for high quality of service for increasing the Customer Satisfaction Index. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.Man Management & Training  Imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency.  Working on succession planning of the workforce, rendering technical guidance to the staff, shift management activities, appraising the member’s performance & providing feedback. Leading & motivating workforce.



noritsu india pvt ltd

• senior service engineer

  • Jul 2003 - Nov 2010