Milica Milosevic
Online department Supervisor at Greens Supermarket- Claim this Profile
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Spanish Professional working proficiency
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Italian Full professional proficiency
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Serbian Native or bilingual proficiency
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Maltese Elementary proficiency
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English Native or bilingual proficiency
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Macedonian Full professional proficiency
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Bulgarian Professional working proficiency
Topline Score
Bio
Credentials
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Book keeping and accounts
City & GuildsApr, 2022- Nov, 2024 -
Clerk, Accounting/Payroll
JobsplusApr, 2022- Nov, 2024 -
Maltese language & Maltese culture - level 1
MCASTMar, 2022- Nov, 2024 -
Private Security Agent (Security Guard)
European auxiliary police associationSep, 2020- Nov, 2024 -
IELTS ENGLISH Certification
British CouncilAug, 2017- Nov, 2024
Experience
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Greens Supermarket
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Malta
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Retail Groceries
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1 - 100 Employee
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Online department Supervisor
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May 2021 - Present
-Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.-Organize workflow and ensure that employees understand their duties or delegated tasks.-Monitor employee productivity and provide constructive feedback and coaching.-Receive complaints and resolve problems.-Maintain timekeeping and personnel records.-Pass on information from upper management to employees and vice versa.-Prepare and submit performance reports.-Decide on reward and promotion based on performance-Hire and train new employees.-Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.-Familiarity with company policies and legal guidelines of the field.-Outstanding organizational and leadership skills.-Good knowledge of MS Office. Show less
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Web and customer suport and accounts
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Dec 2019 - May 2021
-Respond to customer queries in a timely and accurate way, via phone, email or chat.-Identify customer needs and help customers use specific features.-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).-Update our internal databases with information about technical issues and useful discussions with customers.-Monitor customer complaints on social media and reach out to provide assistance.-Share feature requests and effective workarounds with team members.-Inform customers about new features and functionalities.-Follow up with customers to ensure their technical issues are resolved.-Gather customer feedback and share with our Product, Sales and Marketing teams.-Assist in training junior Customer Support Representatives.-Manage all accounting transactions.-Publish financial statements in time.-Handle monthly, quarterly and annual closings.-Making invoices and credit notes for the clients.-Reconcile accounts payable and receivable.-Ensure timely bank payments.-Manage balance sheets and profit/loss statements.-Reinforce financial data confidentiality and conduct database backups when necessary. Show less
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Online picker
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May 2017 - Dec 2019
-Picking ordered products from the shop or stores.-Checking carefully to ensure the right items and quantities are selected.-Quality control to ensure items aren’t damaged or expired.-Packing items to ensure they arrive in excellent condition.-Working with the drivers to ensure a speedy delivery.-Working with the dedicated online department team to resolve any issues.
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Bartoli brothers ltd
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Malta
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Barista
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May 2021 - Aug 2021
-Greet customers as they enter. -Give customers drink menus and answer their questions regarding ingredients. -Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios). -Prepare beverages following recipes. -Serve beverages and prepared food, like cookies, pastries and muffins. -Receive and process payments (cash and credit cards). -Keep the bar area clean. -Maintain stock of clean mugs and plates. -Check if brewing equipment operates properly and report any maintenance needs. -Comply with health and safety regulations. -Communicate customer feedback to managers and recommend new menu items. Show less
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adidas
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Germany
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Sporting Goods
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700 & Above Employee
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Cashier /Customer service Representative
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Jun 2017 - Aug 2018
- Sold products and accurately processed cash and credit card payments. -Responsible for answering customer phone calls, assisting them with answers to their questions, and processing orders. -Provided assistance to customers with finding appropriate products, answering questions, and resolving issues. -Collaborated and assisted front-end staff to provide service to customers - Sold products and accurately processed cash and credit card payments. -Responsible for answering customer phone calls, assisting them with answers to their questions, and processing orders. -Provided assistance to customers with finding appropriate products, answering questions, and resolving issues. -Collaborated and assisted front-end staff to provide service to customers
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Damask
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Iceland
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Financial Services
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1 - 100 Employee
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Office Administrator
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Jun 2016 - Jun 2017
Office duties - managing post and package deliveries, greeting and signing in customers and visitors Being the point of contact for all staff and visitors Coordinating all Travel related bookings Processing invoices relating to office expenditure and keeping record of all expenses Building and maintaining a good relationship with the assigned customers Sending monthly sales invoices and statements to customers Chasing overdue invoices Provide updates and information on the assigned customers Follow up on customer's queries Perform customer's accounts reconciliation Perform monthly cash outs from affiliate wallets Monitoring of debtors' balances including clearing up of credit balances Maintaining an updated list of active accounts on the revenue report Report any slow-paying or non-paying customers to Account managers and Legal department if necessary Assisting in the monthly reconciliations and reporting Assisting in the audit-related queries Perform other duties as assigned by the managers of the team Show less
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Fortina Spa Resort
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Travel Arrangements
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1 - 100 Employee
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Receptionist
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May 2015 - Jun 2016
-Welcomed guests and helped them check-in at the front desk and engaged in friendly conversations with them. -Using a positive attitude at all times and responding quickly, resolved customer complaints, concerns, and other issues to their satisfaction. -Welcomed guests personally every day to promote friendliness and improve customer satisfaction. -Reported guest room issues, housekeeping, and maintenance departments for immediate attention and/on repair. -Responded to telephone inquires and transferred calls to correct staff members authorized to solve their issues. Show less
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Centar za omladinski rad
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Serbia
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Civic and Social Organizations
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1 - 100 Employee
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Social Coordinator
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Mar 2014 - May 2015
-Coordinate the production of web, print, and other marketing material with the marketing department -Be in part of the PR team. - Organize activities for the students. -Coordinate the production of web, print, and other marketing material with the marketing department -Be in part of the PR team. - Organize activities for the students.
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Education
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City & Guilds of London Art School
Certificate for Book keeping & accounts, Book keeping & accounts -
University of Nova Gorica
Diploma in Engineering & management, Economics, marketing & IT -
Gimnazija - Zaječar
Diploma of higher education - Information & technology, Computer/Information Technology Administration and Management -
Osnovna škola Hajduk Veljko
Middle School Diploma, Junior High/Intermediate/Middle School Education and Teaching
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