Milica Jegarac

Translator and Web Content Manager at Testrut DE GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
RS
Languages
  • French Full professional proficiency
  • English Professional working proficiency
  • Serbian Native or bilingual proficiency

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Credentials

  • Sabre ticketing course
    Etihad Airways
    Feb, 2017
    - Nov, 2024
  • Amadeus Introductory Course, Amadeus Functionality Course, Amadeus Central Ticketing and EMD Course
    Air Serbia
    Jul, 2016
    - Nov, 2024

Experience

  • Testrut (DE) GmbH
    • Germany
    • Wholesale
    • 1 - 100 Employee
    • Translator and Web Content Manager
      • Feb 2018 - Present

      ▪ Translating content from English and Serbian to French ▪ Creating and adapting web content in html for Amazon and eBay, keyword analysis ▪ Responding to inquiries and customer complaints in French language ▪ Translating content from English and Serbian to French ▪ Creating and adapting web content in html for Amazon and eBay, keyword analysis ▪ Responding to inquiries and customer complaints in French language

  • EAP Shared Services
    • Belgrade, Serbia
    • Contact Center Agent
      • Apr 2017 - Jul 2017

      ▪ Effectively managing a high volume of inbound customer calls regarding booking of airline tickets ▪ Resolving customer product complaints professionally ▪ Providing all necessary information to guests in French, English and Serbian language ▪ Effectively managing a high volume of inbound customer calls regarding booking of airline tickets ▪ Resolving customer product complaints professionally ▪ Providing all necessary information to guests in French, English and Serbian language

  • Air Serbia
    • Serbia
    • Airlines and Aviation
    • 700 & Above Employee
    • Contact Center Agent
      • Jun 2016 - Apr 2017

      ▪ Effectively managing a high volume of inbound customer calls regarding booking of airline tickets ▪ Resolving customer product complaints professionally ▪ Providing all necessary information to guests in French, English and Serbian language ▪ Using Amadeus system - skilled in this ticketing system and in airlines policies and procedures ▪ Effectively managing a high volume of inbound customer calls regarding booking of airline tickets ▪ Resolving customer product complaints professionally ▪ Providing all necessary information to guests in French, English and Serbian language ▪ Using Amadeus system - skilled in this ticketing system and in airlines policies and procedures

  • Transcom
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Aug 2015 - Sep 2015

      ▪ Providing the highest quality customer service ▪ Responding to inquiries in French language ▪ Resolving customer product complaints professionally ▪ Providing the highest quality customer service ▪ Responding to inquiries in French language ▪ Resolving customer product complaints professionally

Education

  • University of Belgrade - Faculty of Philology
    Master's degree, French Language and Literature

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