Experience

Château Monfort

• Italy
• Hospitality
• 1 - 100 Employee

• Front Office Agent

  • Oct 2021 - Present



campZero Active Luxury Resort

• Italy
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2021 - Sep 2021



Borsa Italiana

• Financial Services
• 200 - 300 Employee

• Receptionist

  • Nov 2020 - Jun 2021



Armani Hotel Milano

• Italy
• Hospitality
• 100 - 200 Employee

• Guest Relations Agent

  • Feb 2020 - May 2020

  Welcoming guests in a friendly and professional wayProviding information about hotel and restaurant servicesWorking in Opera program for managing guest list and tables during the nightArranging reservations

• Guest Communication Agent / Concierge

  • Sep 2019 - Feb 2020

  Receive each guest call in a professional and friendly mannerMantain effective communication with all departments to ensure smooth service deliveryFast and efficient transfering of internal and external callsWorking with Opera program to mantain awerness of guest profilesArrange transfers from and to airport Make restaurant reservations, suggest events and attractionsMake a list of VIP guests and organize all amenities for themRespond to complaints and find the appropriate solution



Souk Melbourne Restaurant

• Organizer

  • Jul 2018 - Sep 2018

  Planning and organizing events while showing attention to details and strong deadlinesHosting people in a positive way and satisfying customer needsWorking in Ecxel program for managing guest list and their tables during the night Planning and organizing events while showing attention to details and strong deadlinesHosting people in a positive way and satisfying customer needsWorking in Ecxel program for managing guest list and their tables during the night



Lobster Boat Restaurant

• United States
• Advertising Services
• 1 - 100 Employee

• Assistent

  • May 2017 - Oct 2017

  Providing wait service to ensure satisfaction of customers and making menu recommendations Providing wait service to ensure satisfaction of customers and making menu recommendations