Experience

The Ohio State University College of Dentistry

• United States
• Higher Education
• 100 - 200 Employee

• Electronic Medical Record Manager

  • May 2022 - Present

  System manager of Exan EMR, for the fourth largest public dental school in the United States. Design processes and functions for moderate to complex system enhancements. Gather and analyze business user needs by meeting with executive leadership and stakeholders, revising system logic as needed. Accountable for system resolution for service level 1, 2, and 3 ticket requests that support 10 different dental divisions and over 700 users with clinical, revenue cycle, radiology, inventory, scheduling, and registration. Sustain the integrity of the system by enforcing security measures and authority over access and account expiration. Provide e-RX medication prescription privileges to approved providers. Devise and work on multiple projects with tight deadlines simultaneously. Budget financial requisitions in Workday for Exan EMR and e-RX renewal. Consult on end-user training needs and create education documentation for disbursement. Manage education website site that serves the entire organization. Show less



The Ohio State University Wexner Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• • Dec 2016 - May 2022

  Performed all duties associated with my title as a WMC System Analyst & Trainer. Content instructor for 24 revenue cycle training classes. Owned and maintained nine revenue cycle Resolute Hospital Billing classes. Championed management and staff by leading openly, listening, and making firm decisions with new education creation, development, and implementation. Supported seven Community Connect (CC) hospitals with IHIS revenue cycle training, deployment, and go-live. Credential Grand Central and Resolute Epic users to become system trainers for their healthcare facility, including “train the trainer” sessions. Created new classes, lesson plans, and quick-start user guides for special projects. Storyboard and Captivated lesson plans for electronic Computer-Based Learning (CBL) development and deployment in BuckeyeLearn Learning Master System (LMS). Acted as a point of contact and collaborator for peer co-workers. Show less

• • Apr 2016 - Dec 2016

  Maintained revenue cycle training material for OSUWMC and CC staff. Led classes for an average of 350+ employees a year in Scheduling, Registration, and Billing workflows. Networked with clients to understand training needs and assist with educational follow-up, process improvement steps, and implementation. Built the Grand Central IHIS training environments for the enrichment of trainees. Tested quarterly update enhancements to ensure functionality was as suggested. Helped onboard peer employees and introduced them to training team responsibilities. Managed all classroom functions with class sizes ranging from 1 to 50 students. Show less

• • Aug 2013 - Apr 2016

  Taught revenue cycle workflows to new and current employees. Audited front and back-end system flow checking for accuracy and account follow-up, using this information to identify and develop training resources. Assumed primary responsibility for revenue cycle reporting focused on billing account completion and quality assurance. Administrator for AccuReg QA vendor. Managed student interns by creating learning material, setting schedules, and being their primary point of contact. Mentored peers and built morale by communicating team needs, listening, and addressing concerns. Show less

• • Feb 2013 - Aug 2013

  Serviced about 50 users daily by providing clinical and revenue cycle IHIS support. Tracked and resolved user’s system issues before reaching Service Level Agreement time stamps. Determined when trending occurred and notified appropriate leadership.

• • Jun 2012 - Feb 2013

  Collaborated with patient care teams to discuss planning and implementation of new system functionality. Conducted system tests to identify suggestions for enhancement updates and, or fixes. Shared enhancement documentation with training teams to assist with end-user training deployment.

• • Jul 2008 - Jun 2012

  Sought issues and corrected an average of 250 patient accounts per day on the Missing Insurance report ensuring revenue was received from insurance companies in efficient timing. Executed tasks in CAPI patient management/patient accounting system, vendor websites, and MS Office applications. Credentialed as an Epic Trainer. Took over responsibility for insurance eligibility testing and training.