Customer Support Specialist

• Sep 2022 - Present

Sabbatical Year

• Apr 2021 - Sep 2022

Automotive Claims Adjuster

• Jan 2020 - Mar 2021

Executive Director

• Jun 2018 - Jun 2020

Adopt Idaho discovers and trains families to adopt Idaho's most at-risk, longest waiting foster children. We work with and exclusively support Idaho's Department of Health and Welfare, working in all regions of Idaho to find forever homes for Idaho foster kids. ✔Write grants to fund our mission - successfully funding 175k in 2017 from private donors. ✔Organize and execute brand and funding events. ✔Build partnerships with companies across Idaho who support adoption. ✔Create a… Show more Adopt Idaho discovers and trains families to adopt Idaho's most at-risk, longest waiting foster children. We work with and exclusively support Idaho's Department of Health and Welfare, working in all regions of Idaho to find forever homes for Idaho foster kids. ✔Write grants to fund our mission - successfully funding 175k in 2017 from private donors. ✔Organize and execute brand and funding events. ✔Build partnerships with companies across Idaho who support adoption. ✔Create a positive, professional environment where employees, vendors and those we serve can have confidence. ✔Create marketing content including website content, imaging, graphics, printed materials and press releases that support and promote our mission. ✔Be an ambassador for Adopt Idaho's mission at community events, clubs and churches. ✔Manage and provide direction to 3 full time employees and support staff. ✔Manage a budge of 215k to support our mission.

Director Of Public Relations

• Apr 2017 - Jun 2018

Adopt Idaho discovers and trains families to adopt Idaho's most at-risk, longest waiting foster children. We work with and exclusively support Idaho's Department of Health and Welfare, working in all regions of Idaho to find forever homes for Idaho foster kids. ✔Write grants to fund our mission - successfully funding 35k in 2017 from private donors. ✔Organize and execute brand and funding events, including a successful golf tournament, health fair and smaller funding events.… Show more Adopt Idaho discovers and trains families to adopt Idaho's most at-risk, longest waiting foster children. We work with and exclusively support Idaho's Department of Health and Welfare, working in all regions of Idaho to find forever homes for Idaho foster kids. ✔Write grants to fund our mission - successfully funding 35k in 2017 from private donors. ✔Organize and execute brand and funding events, including a successful golf tournament, health fair and smaller funding events. ✔Build partnerships with brands across Idaho who support Idaho adoption. ✔Create marketing content including website content, imaging, graphics, printed materials and press releases that support and promote our mission. ✔Be an ambassador for Adopt Idaho's mission at community events, clubs and churches. http://www.AdoptIdaho.org

Editor

• Jan 2013 - Jan 2015

Ensure content and business goals come together to sell more magazines, increase ad revenue and create engagement through social media tactics and compelling content for a local, health and medical print magazine. ✔To ensure the product we create is the product that our readers and advertisers benefit from most. ✔Aiding in every aspect of content, design and revenue building including ad sales and partnerships. ✔Write content for the printed magazine and website. ✔Manage… Show more Ensure content and business goals come together to sell more magazines, increase ad revenue and create engagement through social media tactics and compelling content for a local, health and medical print magazine. ✔To ensure the product we create is the product that our readers and advertisers benefit from most. ✔Aiding in every aspect of content, design and revenue building including ad sales and partnerships. ✔Write content for the printed magazine and website. ✔Manage outside contributors and build relationships to ensure a constant pool of quality, niche-focused contributors. Show less Ensure content and business goals come together to sell more magazines, increase ad revenue and create engagement through social media tactics and compelling content for a local, health and medical print magazine. ✔To ensure the product we create is the product that our readers and advertisers benefit from most. ✔Aiding in every aspect of content, design and revenue building including ad sales and partnerships. ✔Write content for the printed magazine and website. ✔Manage… Show more Ensure content and business goals come together to sell more magazines, increase ad revenue and create engagement through social media tactics and compelling content for a local, health and medical print magazine. ✔To ensure the product we create is the product that our readers and advertisers benefit from most. ✔Aiding in every aspect of content, design and revenue building including ad sales and partnerships. ✔Write content for the printed magazine and website. ✔Manage outside contributors and build relationships to ensure a constant pool of quality, niche-focused contributors. Show less

Freelance Copywriter

• Sep 2007 - May 2014

Helping niche companies gain attention and focus in their marketplace through focused, keyword rich content, social media networks, customer engagement and sales funnel optimization. Helping niche companies gain attention and focus in their marketplace through focused, keyword rich content, social media networks, customer engagement and sales funnel optimization.

Technical Writer

• Sep 2007 - Sep 2008

✔Develop an understanding of the needs and goals of our audience. ✔Interview engineers and subject matter experts to fully understand product feature's use. ✔Develop best framework for delivering user assistance in printed and digital forms. ✔Work in conjunction with UI and UX teams in developing product workflow and messaging. ✔Create or assign graphics development using Photoshop, video and screen capture. ✔Write FAQs, user guides, quick start docs, and other consumer-facing… Show more ✔Develop an understanding of the needs and goals of our audience. ✔Interview engineers and subject matter experts to fully understand product feature's use. ✔Develop best framework for delivering user assistance in printed and digital forms. ✔Work in conjunction with UI and UX teams in developing product workflow and messaging. ✔Create or assign graphics development using Photoshop, video and screen capture. ✔Write FAQs, user guides, quick start docs, and other consumer-facing content. ✔Create content for OEM partners including help systems and printed user guides. ✔Create press kits and content for media and trade shows. ✔Continually edit/update docs and inform team of changes which affect the user experience. ✔Report bugs and other errors using Bugzilla Show less ✔Develop an understanding of the needs and goals of our audience. ✔Interview engineers and subject matter experts to fully understand product feature's use. ✔Develop best framework for delivering user assistance in printed and digital forms. ✔Work in conjunction with UI and UX teams in developing product workflow and messaging. ✔Create or assign graphics development using Photoshop, video and screen capture. ✔Write FAQs, user guides, quick start docs, and other consumer-facing… Show more ✔Develop an understanding of the needs and goals of our audience. ✔Interview engineers and subject matter experts to fully understand product feature's use. ✔Develop best framework for delivering user assistance in printed and digital forms. ✔Work in conjunction with UI and UX teams in developing product workflow and messaging. ✔Create or assign graphics development using Photoshop, video and screen capture. ✔Write FAQs, user guides, quick start docs, and other consumer-facing content. ✔Create content for OEM partners including help systems and printed user guides. ✔Create press kits and content for media and trade shows. ✔Continually edit/update docs and inform team of changes which affect the user experience. ✔Report bugs and other errors using Bugzilla Show less

Sr. Copywriter

• Jun 2005 - Jun 2007

Using the voice of Yahoo! I created consumer messaging and web content to market to and educate users on Yahoo! Music properties and services. ✔Through research, discover the best format and method for delivering end-user docs. ✔Create graphics to help illustrate the use of Yahoo! Music product and services. ✔Write consumer and strategic messaging in digital and written form. ✔Speak with media and bloggers to educate and inform about Yahoo! Music. ✔Write FAQs, user guides… Show more Using the voice of Yahoo! I created consumer messaging and web content to market to and educate users on Yahoo! Music properties and services. ✔Through research, discover the best format and method for delivering end-user docs. ✔Create graphics to help illustrate the use of Yahoo! Music product and services. ✔Write consumer and strategic messaging in digital and written form. ✔Speak with media and bloggers to educate and inform about Yahoo! Music. ✔Write FAQs, user guides, quick start docs, and other consumer-facing content. ✔Create press kits and content for media and trade shows. Show less Using the voice of Yahoo! I created consumer messaging and web content to market to and educate users on Yahoo! Music properties and services. ✔Through research, discover the best format and method for delivering end-user docs. ✔Create graphics to help illustrate the use of Yahoo! Music product and services. ✔Write consumer and strategic messaging in digital and written form. ✔Speak with media and bloggers to educate and inform about Yahoo! Music. ✔Write FAQs, user guides… Show more Using the voice of Yahoo! I created consumer messaging and web content to market to and educate users on Yahoo! Music properties and services. ✔Through research, discover the best format and method for delivering end-user docs. ✔Create graphics to help illustrate the use of Yahoo! Music product and services. ✔Write consumer and strategic messaging in digital and written form. ✔Speak with media and bloggers to educate and inform about Yahoo! Music. ✔Write FAQs, user guides, quick start docs, and other consumer-facing content. ✔Create press kits and content for media and trade shows. Show less

Technical Writer

• Jan 2000 - Jan 2005

MusicMatch Jukebox - rated the Wall Street Journal's best software over multiple years - defined and built music management software that changed the industry. ✔Develop an understanding of the needs and goals of our audience. ✔Interview engineers and subject matter experts to product use and engineering. ✔Create end-user documentation in HTML format using RoboHelp, Word and Photoshop. ✔Create standards for the user docs team in the delivery, updating and archiving of… Show more MusicMatch Jukebox - rated the Wall Street Journal's best software over multiple years - defined and built music management software that changed the industry. ✔Develop an understanding of the needs and goals of our audience. ✔Interview engineers and subject matter experts to product use and engineering. ✔Create end-user documentation in HTML format using RoboHelp, Word and Photoshop. ✔Create standards for the user docs team in the delivery, updating and archiving of docs. ✔Write website content including user guides, FAQs, marketing content and press kits. ✔Designed and created user help for OEM partners DELL, HP, IBM, Apple, Nike and Pepsi. ✔Created in-product messaging such as error messages, window titles, and contextual dialogues. ✔Input docs and errors into versioning system, StarTeam. ✔Attend trade shows / conventions as a product expert to communicate usage and features to the press and industry. Show less MusicMatch Jukebox - rated the Wall Street Journal's best software over multiple years - defined and built music management software that changed the industry. ✔Develop an understanding of the needs and goals of our audience. ✔Interview engineers and subject matter experts to product use and engineering. ✔Create end-user documentation in HTML format using RoboHelp, Word and Photoshop. ✔Create standards for the user docs team in the delivery, updating and archiving of… Show more MusicMatch Jukebox - rated the Wall Street Journal's best software over multiple years - defined and built music management software that changed the industry. ✔Develop an understanding of the needs and goals of our audience. ✔Interview engineers and subject matter experts to product use and engineering. ✔Create end-user documentation in HTML format using RoboHelp, Word and Photoshop. ✔Create standards for the user docs team in the delivery, updating and archiving of docs. ✔Write website content including user guides, FAQs, marketing content and press kits. ✔Designed and created user help for OEM partners DELL, HP, IBM, Apple, Nike and Pepsi. ✔Created in-product messaging such as error messages, window titles, and contextual dialogues. ✔Input docs and errors into versioning system, StarTeam. ✔Attend trade shows / conventions as a product expert to communicate usage and features to the press and industry. Show less