Commercial Account Manager

• Mar 2022 - Present

Region Manager, Partner

• Oct 2019 - Mar 2022

National Field Operations Manager

• Aug 2018 - Oct 2019

VP of Operations, Partner

• Aug 2017 - Aug 2018

Branch Manager, Partner

• Sep 2013 - Jul 2017

• Responsible for Columbus operations of regional lawn services business• Managing customer counts exceeding 3,300 and revenues surpassing $1.7 million • Grew revenues 25% in fiscal year 2014, oversaw acquisition of lawn service provider to increase 2015 growth an additional 53%• Oversee all hiring and training of location personnel, including 2 mid level managers and 9 field technicians• Executed all administrative tasks associated with branch operations• Managed opening of second office in Columbus area to maximize drive time efficiencies across the city• Instituted team building incentives and acknowledgements which resulted in higher employee engagement survey scores as well as dramatic improvement in employee attrition• Developed meeting and reporting protocols for branch personnel Show less

Vice President of Landscape Operations

• Jun 2007 - Aug 2013

• Maintained relationships with Key revenue customers in all markets, assuring customer service and quality control protocols are being met • Actively train mid-level managers • Created management tools conducive to managing from outside of market, management tracking, operational tracking • Responsible for budgeting and forecasting revenue, direct costs, indirect costs, and mid-year budget reviews • Reviewed company performance with owner on a weekly basis to show financial improvements/challenges Show less

Branch Manager - Austin Branch 6097

• Sep 2006 - Jun 2007

• Was asked to take over job responsibilities at the largest branch in the company, revenues exceeding $10million• Responsible for management of (500+ customers) with revenues exceeding $8,200,000 (2006); including satellite operation located approximately 5.5 hours south on the Mexican border• In charge of all financial, HR, customer service, and safety aspects of branch including but not limited to: forecasting revenues/profit, expense management, and revenue/sales management• Designated contact for Texas State Capitol $100,000+/year, and Sharyland Plantation HOA $1,000,000+/year• Overhauled management team, replacing and or streamlining 6 positions• December 2006 – March 2007 YOY improvement of over 7% on direct expenses (Gross margin), and over 15% operating profit, reduced all P&L line item percentages to fall into line with or below company targets, equipment expense, Admin expense, reduced Insurance premium by 1.3% YOY• Reduced accounts receivables as a percent greater than 60 days from 20%+ to a current percentage of less than 5% Show less

Branch Manager - Houston Branch 6057

• Jun 2004 - Aug 2006

• Responsible for management of Commercial landscaping branch (225+ customers) with revenues exceeding $3,800,000 (2004); $4,300,000 (2005)• In charge of all financial, HR, customer service, and safety aspects of branch including but not limited to: forecasting revenues, expense management, and revenue management• Managed and developed budget with revenues exceeding $4,200,000 (2005) and exceeding $4,500,000 (2006) for corporate and branch employees• Developed Job budget hours, and weekly scheduling for maintenance crews, as well as routing processes• Year over Year increase in customer retention, Jan. – May 2004 (-$113,000/month); Jun. – December 2004 (-$12,000) • Through customer service increased monthly maintenance from June 2004 ($207,000) to February 2006 ($237,000) • Oversaw service lines including, arbor care, irrigation services, basic maintenance, landscape design and install, annual color, mulch• Designated contact for HISD $1,500,000+ and Memorial Herman $600,000+, handled all customer/performance issues Show less