Experience

Meiyume Retail Solutions Limited

• Hong Kong
• International Trade and Development
• 1 - 100 Employee

• Business Analyst

  • Jun 2019 - Present

  Trowbridge, Wiltshire, United Kingdom



Deliveroo

• United Kingdom
• Internet Marketplace Platforms
• 700 & Above Employee

• Rider

  • Aug 2018 - Present

  Bristol, United Kingdom



APC Overnight

• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Warehouse Operative

  • Jan 2018 - Sep 2018

  Bristol, United Kingdom • Assorting parcels into appropriate cages • Uploading daily manifests • Wrapping Pallets • Securing security cages • Unloading vans • Scanning all parcels • Allocating returned items to specific returns cages known as the carded section • Shut down warehouse procedures • Liaising with the hub on the phone to confirm receipt of daily manifest • Uploading RF scanners to the computer to confirm total scans during the day • Checking for any PUR’s (Pick Up Requests)



Gompels

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Call Center Representative

  • Jun 2017 - Oct 2017

  Wiltshire Customer Advisor and Telephone operator • Processing customer orders via Telephone, Email, Fax, and Standing Order • Liaising with Carriers to organise deliveries, collections and return of damaged goods • Operating the backend of the website to help guide customers when they're locked out of their account and troubleshoot when customers struggle with the ordering platform. • Communicating with the warehouse team to ensure customer deliveries are sent out correctly. •… Show more Customer Advisor and Telephone operator • Processing customer orders via Telephone, Email, Fax, and Standing Order • Liaising with Carriers to organise deliveries, collections and return of damaged goods • Operating the backend of the website to help guide customers when they're locked out of their account and troubleshoot when customers struggle with the ordering platform. • Communicating with the warehouse team to ensure customer deliveries are sent out correctly. • Coercing with different departments to provide the best service appropriate to customers. • Took digital card payments via telephone. • Dealt with general administration duties such as Sending office mail, dealing with returned mail, and going through a checklist of potentially affected deliveries so we can advise customers. • Using TAWK (messaging system) to communicate with customer online for general enquiries. • Setting up a customer account and linking the relevant information to the account for future orders. • Handling multiple calls in conjunction. Show less



WILTSHIRE INSURANCE SERVICES LTD

• United Kingdom
• Insurance

• Office Administrator

  • Jan 2016 - Jan 2017

  SN102DS Managing and assorting client documents • Handling client calls and relaying information to company Director • Consorting with Insurance companies and editing client policy documents • Handling claims Information • Restocking administrative tools in the office • Operating the office on my own when the directors out on business • Reorganising IT systems/ acting as an IT aid • Collating and quantifying business receipts and processing into account ready documents •… Show more Managing and assorting client documents • Handling client calls and relaying information to company Director • Consorting with Insurance companies and editing client policy documents • Handling claims Information • Restocking administrative tools in the office • Operating the office on my own when the directors out on business • Reorganising IT systems/ acting as an IT aid • Collating and quantifying business receipts and processing into account ready documents • Handling personal accounts • Conferring with other external companies to source cheaper business solutions such as broadband, new office equipment, property lease, specialised postage equipment. • Dealt with Claims, Renewals and Cancellations. • Create business yield information in graph form to explain the past and present sales and profit • Responsible for locking up the business Show less



B&Q

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Advisor

  • Jun 2014 - Aug 2015

  Wiltshire • Operating tills • Stock management • Incoming calls, dealing with stock enquiries, customer orders, in-store orders and all aspects of customer liaison. • Dealing with returns and refunds • Helping customers in every aspect of their B & Q experience. • Proficient in RF scanning real-time stock control systems • Using bespoke Omni-solutions systems for point of sale documentation and pricing procedures • Used SAP system • Undertook health & safety… Show more • Operating tills • Stock management • Incoming calls, dealing with stock enquiries, customer orders, in-store orders and all aspects of customer liaison. • Dealing with returns and refunds • Helping customers in every aspect of their B & Q experience. • Proficient in RF scanning real-time stock control systems • Using bespoke Omni-solutions systems for point of sale documentation and pricing procedures • Used SAP system • Undertook health & safety awareness training Show less