Experience

Uber Freight

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Account Manager II

  • Dec 2021 - Present

  Chicago, Illinois, United States

• Account Coordinator

  • Oct 2020 - Dec 2021

  Chicago, Illinois, United States

• Tracking Ops- Senior COE Specialist

  • Jan 2020 - Oct 2020

  Chicago, IL

• Tracking Ops- COE Specialist

  • Apr 2019 - Dec 2019

  Chicago, IL



Self-Development

• South-East Asia Backpacking

  • Jan 2018 - Mar 2018

  China, Thailand, Malaysia, Singapore and Vietnam - Developing interpersonal skills - Excelling communication skills - Building cultural awareness - Having the time of my life



GVC Group

• United Kingdom
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Customer Service Team Lead

  • Dec 2016 - Nov 2017

  Austria Managed four diverse customer service teams (Polish, Hungarian, Czech and Slovak) consisting of 22 people. - Reviewed productivity numbers and quality standards, then gave constructive feedback to the team members through 1 on 1 and team meetings (led 25 meetings/month) - Worked in cooperation with upper management and analysts to achieve our quality and productivity goals - Continuously looked for opportunities to improve customer experience - Created the Bonus Team of 12… Show more Managed four diverse customer service teams (Polish, Hungarian, Czech and Slovak) consisting of 22 people. - Reviewed productivity numbers and quality standards, then gave constructive feedback to the team members through 1 on 1 and team meetings (led 25 meetings/month) - Worked in cooperation with upper management and analysts to achieve our quality and productivity goals - Continuously looked for opportunities to improve customer experience - Created the Bonus Team of 12 people responsible for granting customer bonuses, and managed their daily operations Show less



Angloville – Angielska Wioska

• Poland
• Education Administration Programs
• 1 - 100 Employee

• Project Manager

  • May 2015 - Oct 2016

  The leading provider of English language immersion programs in Central and Eastern Europe. - Introduced new products to the market, was responsible for continuous product improvement - Managed and led a team of 25 coordinators - Monitored the market and provided solutions to improve processes - Built strong sales and networking ability (B2B) - Prepared and gave presentations, run meeting with clients (B2C) - Prepared and led professional events (expos, open house) -… Show more The leading provider of English language immersion programs in Central and Eastern Europe. - Introduced new products to the market, was responsible for continuous product improvement - Managed and led a team of 25 coordinators - Monitored the market and provided solutions to improve processes - Built strong sales and networking ability (B2B) - Prepared and gave presentations, run meeting with clients (B2C) - Prepared and led professional events (expos, open house) - Conducted interviews - Trained new employees and coached them - Created yearly reports

• Project Coordinator

  • Jan 2014 - May 2015

  - Coordinated intensive language programs - Led large groups of people from 30 to 70 people consisting of top managers and successful professionals as well as groups consisting of teenagers - Worked and led English-speaking volunteers from the US, the UK, Australia, and Canada - Worked with British and American Universities and TEFL Institutions - Prepared materials, schedules, activities, speaking sessions



Cultural Care Au Pair

• United States
• Individual and Family Services
• 700 & Above Employee

• Au Pair

  • Apr 2012 - Nov 2013

  Cultural Exchange in the United States - Made friends with people from all over the world - Immersed in different cultures and backgrounds - Consistently spoke English - Traveled all over the country Au Pair for family in Maryland for 2 young girls, a 4 year old and a 8 year old. Responsible for the care and safety of the kids. Helped with their daily routine and organized activities.