Experience

heloo, Powered by TaskUs

• Croatia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Solutions Specialist

  • Apr 2022 - Present

  -Talking to clients on german/english on a daily basis.(phone and E-mail communication) -Handling customer inquiries, issues, and complaints to ensure high customer satisfaction for the company. - Processing traffic violations. -Taking care of both positive and negative google reviews of the project. -Processing refunds, and managing the finances of the project.(deposits, refunds,partner invoices etc.) -Talking to clients on german/english on a daily basis.(phone and E-mail communication) -Handling customer inquiries, issues, and complaints to ensure high customer satisfaction for the company. - Processing traffic violations. -Taking care of both positive and negative google reviews of the project. -Processing refunds, and managing the finances of the project.(deposits, refunds,partner invoices etc.)



Callosseum Contact Centre

• Serbia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Lead Manager

  • Oct 2021 - Apr 2022

  Guiding the agents through procedures of tech support. Giving the agents active quality feedbacks. Checking the statistics of the whole team; on a weekly,monthly basis. Improving the business structure, keeping a healthy working environment between the agents. Keeping track of the KPI's, and creating action plans for each agent with a gap in the KPI statistic. De-escalating certain cases - easing the client's negative emotions in order to prevent escalation or conflict and help resolve the complaints promptly. Show less



Advanzia Bank S.A.

• Luxembourg
• Banking
• 100 - 200 Employee

• Fraud Investigator

  • Mar 2021 - Oct 2021

  Talking to german clients on a daily basis. (E-mail and phone communication) Checking the safety of transactions (includes blocking certain merchants). Verifying the identity of the client or third party. Requesting and examining specific documents of the cardholder. Blocking,and unblocking the credit cards;sending out new credit cards. Unblocking transactions,after inspecting certain details about the same ones. Talking to german clients on a daily basis. (E-mail and phone communication) Checking the safety of transactions (includes blocking certain merchants). Verifying the identity of the client or third party. Requesting and examining specific documents of the cardholder. Blocking,and unblocking the credit cards;sending out new credit cards. Unblocking transactions,after inspecting certain details about the same ones.



Suntech Solutions doo

• Serbia
• Advertising Services
• 1 - 100 Employee

• Finance Department Specialist

  • Dec 2019 - Mar 2021