Revenue & Reservations Manager

• Jul 2022 - Present

Reservations Manager

• Jul 2021 - Jul 2022

Sales Account Manager

• Oct 2020 - Jul 2021

Key Account Manager - Corporate and Luxury

• Oct 2018 - Apr 2020

Relationship and support for corporate customers (Key Accounts), Tour Operators and Travel Agencies focused on the luxury market.Retention, development and prospecting new accounts in both segments.Market analysis through tools such as Travel Click, Opera, Delphi, Envision, Lanyon, SABRE, HRS and others.Manage and negotiate Corporate Rates, RFP and Long Stay contracts.Permanent contact with Hyatt Sales Force Team (Global Sales Offices), for corporate and luxury accounts retention, development and prospection.Responsible for luxury programs management such as Virtuoso, Signature, Hyatt Privé, Ensemble, Kiwi Collection and others as well as partnerships with Luxury Travel Agencies.Sales blitz in key markets such as Brasília, Curitiba, Porto Alegre, Belo Horizonte and Buenos Aires, as well as incentive groups and FAM Tour. Show less

Key Account Manager - MICE

• Jul 2017 - Sep 2018

Relationship with customers from different market segments such as Pharmaceutical, Banking & Finance, Consulting, Automotive, Government and Entertainment aiming to capture demand from Groups & Events.Conduct the entire negotiation process by sending proposals, blocking rooms, technical visits, issuing and signing contracts.Sales Blitz in key markets such as Brasília, Curitiba, Porto Alegre, Belo Horizonte and Buenos Aires, as well as incentive groups and FAM Tour.Hotel representative at major national and international events such as LACTE, CBI Pharma Forum USA and FISEC among others. Show less

Key Account Manager - MICE - SP and RJ

• Jan 2017 - Jun 2017

Relationship with customers from different market segments such as Pharmaceutical, Government and Entertainment aiming to capture demand from Groups & Events for both hotels (Grand Hyatt São Paulo and Grand Hyatt Rio de Janeiro).Conduct the entire negotiation process by sending proposals, blocking rooms, technical visits, issuing and signing contracts.Sales Blitz in key markets such as Brasília, Curitiba, Porto Alegre, Belo Horizonte and Buenos Aires, as well as incentive groups and FAM Tour.Responsible for negotiating and confirming the World Economic Forum LATAM - Held at the Grand Hyatt São Paulo in March / 2018. Show less

Corporate Key Account Manager

• May 2015 - Dec 2016

Relationship with main corporate customers (TOP 20) for business development and retention.Market analysis through tools such as Travel Click, Opera, Delphi, Envision, Lanyon, SABRE, HRS among others.Corporate sales team leader, defining the strategy and directing the team to achieve corporate and individual goals.Manage negotiations between the corporate sales team and the Revenue Manager in order to achieve the best conditions for both sides. Forecast / Budget alignment with the Sales Director.Results and Forecast presentation to the hotel's Executive Committee.Responsible for Brazilian Market visiting clients in destinations such as Belo Horizonte, Brasília, Curitiba and Porto Alegre.Hotel representative at major national and international events such as LACTE, GBTA USA, GBTA Brazil, ABROAD among others. Show less

Corporate and MICE Sales Manager

• Jun 2011 - May 2015

Customer relationship, prospecting, maintenance and development corporate accounts in both segments (MICE and Corporate).Responsible for negotiating corporate rates according to each customer travel flow / demand.Market analysis through tools such as Travel Click, Opera, Delphi, Envision, Lanyon, SABRE, HRS among others.Large groups negotiation and events impacting directly the hotel's results.Responsible for Brazilian Market, visiting customers in destinations such as Belo Horizonte, Brasília, Curitiba and Porto Alegre. Show less

Senior Sales Account Executive

• May 2010 - Jun 2011

Relationship and development of Tour & Travel Market such as TMC's Consortias, Tour Operators, Meeting Planners and Producers.

MICE Sales Coordinator

• Jun 2006 - May 2010

Responsible for Groups & Events negotiation by sending proposals, technical visits, blocking meeting rooms and guestrooms in the systems used by the hotel (Delphi, Fidelio and Opera), follow up and issuing contracts.Main segments: Pharmaceutical, Banking & Finance, Audit, Consulting, Government, Automotive and Food & Beverage.

Pre-Opening Support Team - Sales & Marketing - Hyatt Centric Montevideo

• Jun 2016 - Jun 2016

Member of the Hyatt Centric Montevideo (Uruguay) opening team in June / 16. Responsible for implementing processes and team training, market analysis and competition as well as assisting in the structuring of the Corporate Sales and MICE department. Member of the Hyatt Centric Montevideo (Uruguay) opening team in June / 16. Responsible for implementing processes and team training, market analysis and competition as well as assisting in the structuring of the Corporate Sales and MICE department.

Events Assistant

• Feb 2005 - Jun 2006

Responsible for checking and managing meeting rooms availability, preparing and sending proposals, monitoring deadlines and follow up as well as conducting the negotiation of Groups & Events. Monitor the meeting rooms set up and tear down, ensure the smooth running of the event and hire services from third party partners. Post expenses in the system, audit and close accounts as well as forward to the finance department. Responsible for checking and managing meeting rooms availability, preparing and sending proposals, monitoring deadlines and follow up as well as conducting the negotiation of Groups & Events. Monitor the meeting rooms set up and tear down, ensure the smooth running of the event and hire services from third party partners. Post expenses in the system, audit and close accounts as well as forward to the finance department.

Trainee

• Jan 2005 - Jan 2005

Rotating practical classes in all administrative and operational areas of the Grande Hotel SENAC - Campos do Jordão. Rotating practical classes in all administrative and operational areas of the Grande Hotel SENAC - Campos do Jordão.