Experience

ICG America

• Retail
• 1 - 100 Employee

• Senior Customer Support Agent

  • 2023 - Present



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development Consultant

  • 2022 - 2023

  - Collaborates with the virtual sales team on account strategy, demand generation activities, and results with a focus on building sales pipeline through social selling and cold calling methodologies - Maintains and updates data accurately in the Oracle CRM application, while establishing strong customer connections to identify opportunities for product expansion, upselling, and service renewals - Conducts an average of 80-95 outreach activities per day, utilizing a combination of cold calls, email communications, and meticulous follow-up strategies. Additionally, closely monitors and engages with leads generated through various marketing campaigns, ensuring a seamless and professional communication experience - Drives results by nurturing customer relationships, focusing on building a robust sales pipeline, and contributing to the achievement of sales targets Show less



Daikin Comfort

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Customer Service Specialist

  • 2020 - 2022

  - Worked with customer billing systems to receive account payments, correct errors and make necessary adjustments to customer contract obligations - Triaged 100+ calls with minimal wait time daily, utilizing a courteous and professional manner to collect information and identify customer’s needs - Enabled growth by reducing cancel and refusal rates by 12% through ensuring fulfillment of allocated orders - Applied problem-solving skills to resolve customer inquiries and disputes and, escalate using appropriate channels when necessary Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • 2018 - 2020

  - Managed and oversaw training and development of new hires for over 35 neighboring stores to increase customer and partner experience - Led bi - weekly store meetings with the regional manager to drive tasks to completion and escalate issues partners were facing - Maintained a work environment that met company, state and federal safety and employment guidelines - Received high project productivity and quality awards, resulting in early promotion and exemplary performance reviews - Managed and oversaw training and development of new hires for over 35 neighboring stores to increase customer and partner experience - Led bi - weekly store meetings with the regional manager to drive tasks to completion and escalate issues partners were facing - Maintained a work environment that met company, state and federal safety and employment guidelines - Received high project productivity and quality awards, resulting in early promotion and exemplary performance reviews