Experience

Snaidero Middle East

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales and Marketing Coordinator

  • Apr 2016 - Present

  . Customers Contacts and follow-up on offers submitted by the Sales Team in order to confirm offers are submitted on time.. Acting as a first point of contact for urgent calls, emails and messages when sales representatives are not available.. Transferring Contacts to the sales team in Retail and Project Sectors.. Receiving after sales requests by email or phone and transferring the case to the customer service department and concerned sales representative.. Online and offline marketing activities: Facebook, Instagram, Business Cards, Catalogs, Flyers etc. Show less

• Sales Coordinator

  • Oct 2015 - Present

  . Working directly with the Sales Manager and providing a variety of support services.. Maintaining sales records as a basis for reports to the senior management team. Preparing reports on sales by individual representatives, sales by product line and sales to individual customers. . Customers Contacts and follow-up on offers submitted by the Sales Team in order to confirm offers are submitted on time.. Acting as a first point of contact for urgent calls, emails and messages when sales representatives are not available.. Transferring Contacts to the sales team in Retail and Project Sectors.. Handling the offers and orders follow up for VIP clients and contacting them to resolve any queries or for informing them of any delays and arrange alternative delivery dates.. Collaboration with different departments, such as Production, Technical Department, Accounting Department , Shipment and Installations for coordination on VIP clients Orders. Show less

• Customer Service Representative

  • Oct 2010 - Oct 2015

  . Reporting to the Sales Manager . Handling the problems of customers according to the company's guidelines and policies.. Making sure that the complaints made are valid and proposing solutions to make sure that the customer is satisfied.. Follow up on Production and Technical Team to finish the task.. Selling the company’s products.. Providing product information to assist customers in making a decision about a product to buy. .Helping in generating Sales and trying to sell high end products. Show less