Dejan Milanović

NOC Specialist at CETIN Serbia
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Contact Information
us****@****om
(386) 825-5501
Location
Serbia, RS
Languages
  • English Professional working proficiency
  • Serbian Native or bilingual proficiency
  • Hungarian Limited working proficiency

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Bio

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Credentials

  • Programming Foundations: Beyond the Fundamentals
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Programming Foundations: Fundamentals
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Web Development Foundations: Full-Stack vs Front-End
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Web Programming Foundations
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • Customer Service: Writing for Social Media
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Jun, 2019
    - Nov, 2024

Experience

  • CETIN Serbia
    • Serbia
    • Telecommunications
    • 100 - 200 Employee
    • NOC Specialist
      • Dec 2022 - Present

      Main purpose of this position is 24/7/365 monitoring, handling and restoration of Telco and IT services and resources of Telenor Linx (Telenor Global Services): - Global IPX, LTE Roaming Exchange, GSM Roaming Signalling, GRX, SMS, Voice - Trouble ticket creation regarding Incidents - Service Calls and Planned Works - Coordination with all Back Offices - Coordination with other departments as well as with subcontractors regarding planned activities - Responsible for continuous alarm handling and fault reporting - Create trouble ticket reports - Backup procedures Trained for monitoring of Global products with different monitoring tools: Huawei M2000/U2000/iMaster MAE, Ericsson OSS RC and 5620 SAM. Gained experience in: - Pro-active fault handling: routing investigation - Network performance report generating traffic analysis/capacity observations, call tracing, testing with Ascade7, Stinga/UTEL, OSIX, CSG Assure; - IP network queries from routers Show less

  • Yettel.Srbija
    • Serbia
    • Telecommunications
    • 700 & Above Employee
      • Sep 2021 - Dec 2022

      • Nov 2018 - Sep 2021

      • Dec 2017 - Nov 2018

  • AmRest
    • Spain
    • Restaurants
    • 700 & Above Employee
    • Customer Service
      • Jan 2017 - Apr 2017

  • Unija srednjoškolaca Srbije (UNSS) - Union of Secondary School Students of Serbia
    • Serbia
    • Non-profit Organizations
    • 1 - 100 Employee
      • Oct 2014 - Dec 2015

      • Sep 2013 - Oct 2014

Education

  • University of Belgrade
    Bachelor’s Degree, Computational and Applied Physics
    2015 - 2018
  • Nikola Tesla electrical engineering high school
    High School, Digital Communication and Media/Multimedia
    2011 - 2015
  • Elementary School Moša Pijade
    Elementary school, 5,00
    2003 - 2011

Community

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