Experience

EASi ja KredExi ühendasutus
• Estonia
• International Trade and Development
• 200 - 300 Employee
• Head of e-channels

  • Jan 2023 - Present


Ministry of Education and Research of Estonia

• Estonia
• Government Administration
• 1 - 100 Employee

• Development Manager (Supportive Services)

  • Oct 2021 - Mar 2022

  This job involves being a Team Leader for a team consisting of different educational IT services and products. The team includes roles of IT Product Managers-Analysts, UI / UX Project Manager, IT Project Manager, Workplace Service Manager. Tasks: Planning and monitoring team work and coordinating cooperation and communication. Managing personnel. Conduction of procurement. Coordination of budgets. An additional role includes leading an educational service (HarID). Tasks: Implementing strategic thinking. Communication with internal and external teams. Communication with clients and users. Managing product life cycle, quality and customer satisfaction. Documentation (product user guides, technical documentation, procurement) Budget planning and controlling. Having all around technical skills. Proficient knowledge of and using workspace (e.g Jira, Confluence) programs. Show less



Education and Youth Board of Estonia

• Estonia
• Government Administration
• 1 - 100 Employee

• IT Service Manager/Team lead

  • Jan 2020 - Oct 2021

  January 2020 - August 2020 Information Technology Foundation for Education (HITSA). In August 2020 HITSA was formed into Education and Youth Board of Estonia (Harno). This job involved leading a IT service (HarID) and IT consolidation of Estonian educational institutions. Also involves being a Team Leader for a team consisting of different educational IT services and products. (since may 2021) Tasks: Implementing strategic thinking. Communication with internal and external teams. Communication with clients and users. Managing product life cycle, quality and customer satisfaction. Documentation (product user guides, technical documentation, procurement). Budget planning and controlling. Having all around technical skills. Proficient knowledge of and using workspace (e.g Jira, Confluence) programs. Show less


HITSA - Estonian Information Technology Foundation for Education
• Estonia
• Education Administration Programs
• 1 - 100 Employee
• IT Project Manager

  • Feb 2018 - Jan 2020


RMIT - Information Technology Center of the Ministry of Finance

• Service Manager

  • Jan 2012 - Jul 2017

  Handling and coordinating changes in my responsibility area, creating processes and documenting them, taking part in implementing EVS-EN ISO 9001:2015 standard, auditing processes, working on better customer service (regular surveys with end-users and using their feedback for improving the service); compiling principles of service; improving digital communication; taking part in building new services, project management Handling and coordinating changes in my responsibility area, creating processes and documenting them, taking part in implementing EVS-EN ISO 9001:2015 standard, auditing processes, working on better customer service (regular surveys with end-users and using their feedback for improving the service); compiling principles of service; improving digital communication; taking part in building new services, project management



Estonian Ministry of Finance

• Estonia
• Government Administration
• 1 - 100 Employee

• Key User

  • Sep 2011 - Jan 2012

  Key user of the main application: managing the requests, consulting the users, writing manuals. In January 2012 IT was separated from the Ministry and I joined the newly created organisation as Service Manager. Key user of the main application: managing the requests, consulting the users, writing manuals. In January 2012 IT was separated from the Ministry and I joined the newly created organisation as Service Manager.



Swedbank

• Sweden
• Financial Services
• 700 & Above Employee

• Service Manager, Application Administrator, Helpdesk Senior Specialist

  • Dec 1999 - Jan 2011

  I started in Swedbank in 1999 as a Helpdesk Senior Specialist. My daily tasks involved helping the users in all IT questions (hardware, software, bank applications), writing manuals, coordinating communication during bigger incidents (for example informing customer support and business side in case of downtime in internet bank or other services that directly impact bank customers). Additionally I was working closely with the department manager to improve general IT image in business side as IT helpdesk is the face of the whole IT. In later years I worked as application administrator and service manager in leasing field, where I made SQL queries, analysis and trained the users. It was a very interesting period and as the best achievement I see the title of the best team in 2003. I got deep knowledge and valuable experience in IT and ITIL processes. Show less



Danske Bank (in that period Optiva Bank)

• IT Support Specialist

  • Nov 1998 - Nov 1999

  IT support for bank employees; coordinating the support service IT support for bank employees; coordinating the support service



AS Kristi

• Norway
• Graphic Design

• Manager

  • Nov 1995 - Nov 1998

  Managing and coordinating the sales; accounting; managing the employees and giving them the tasks; implementing new products and services. Managing and coordinating the sales; accounting; managing the employees and giving them the tasks; implementing new products and services.