Experience

Thermotraffic

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Transport Forwarder

  • Apr 2022 - Present



Reliance Freight Uk Ltd

• Airlines and Aviation
• 1 - 100 Employee

• Transport Planner

  • Jun 2019 - Mar 2022

  • Monitored shipments to ensure they remained on track to be delivered on time and at the right location. • Developed and deployed strategies to save time and expenses associated with goods movements. • Coordinated drivers' breaks, ensuring schedule changes were reflected within Software • Efficiently found quickest routes for drivers, decreasing customer journey time. • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments • Coordinated cleaning and maintenance requests from drivers to ensure vehicles remained in peak working order. Show less



Global Transfer LTD

• London, England, United Kingdom

• Customer Service / City Launcher

  • Jan 2018 - May 2019

  ▪ Involved in improving and optimising tools to drive customer satisfaction and higher service provision ▪ Identified the main causes of dissatisfaction and recommended ideas to overcome any obstacles ▪ Oversaw driver document filing & storage including administrative tasks relating to TFL inspections ▪ Involved in improving and optimising tools to drive customer satisfaction and higher service provision ▪ Identified the main causes of dissatisfaction and recommended ideas to overcome any obstacles ▪ Oversaw driver document filing & storage including administrative tasks relating to TFL inspections



City Transfers UK

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Controlling & Dispatching

  • Jan 2015 - Dec 2017

  • Oversaw the scheduling for 250 transportation employees on a day-to-day basis. • Responded to phone calls, emails and online chats regarding service, client support and queries • Contacting supplier for an update on daily basis regarding work distributed • Ahead planning for the day and tomorrow with allocating drivers • Responsibility to manage all control system including booking, allocating ,dispatching. • Oversaw the scheduling for 250 transportation employees on a day-to-day basis. • Responded to phone calls, emails and online chats regarding service, client support and queries • Contacting supplier for an update on daily basis regarding work distributed • Ahead planning for the day and tomorrow with allocating drivers • Responsibility to manage all control system including booking, allocating ,dispatching.



Splitcab

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Booking Manager

  • Aug 2013 - Dec 2014

  • Handling daily more than 800+ booking and running smoothly • Contacting customer for changes on their booking through emails and calls • Delaying with complains and getting resolve with customer fulfilment • Acted professionally to maintain and deliver an excellent service to customer • In charge of adjusting fare on system from postcode to postcode • Handling daily more than 800+ booking and running smoothly • Contacting customer for changes on their booking through emails and calls • Delaying with complains and getting resolve with customer fulfilment • Acted professionally to maintain and deliver an excellent service to customer • In charge of adjusting fare on system from postcode to postcode



Abbey Car

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• controller and telephonist

  • Jan 2011 - Jul 2013

  • Monitored traffic updates and delays such as traffic accidents, providing details to drivers. • Coordinated drivers' breaks, ensuring schedule changes were reflected within Software • Efficiently found quickest routes for taxi drivers, decreasing customer journey time. • Coordinated cleaning and maintenance requests from drivers to ensure vehicles remained in peak working order. • Monitored traffic updates and delays such as traffic accidents, providing details to drivers. • Coordinated drivers' breaks, ensuring schedule changes were reflected within Software • Efficiently found quickest routes for taxi drivers, decreasing customer journey time. • Coordinated cleaning and maintenance requests from drivers to ensure vehicles remained in peak working order.