Milan Mesaroski
IT Support Manager at Animal Logic- Claim this Profile
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Topline Score
Bio
Yvette Sraga 🏳️🌈 (GAICD)
I’m very grateful to have had the opportunity to work with learn from you, Milan. You set the bar high for operational excellence and you’re skilled at developing a tight knit leadership team. I learnt from you that there is no place for protectionism rather, knowledge sharing collaboration is the secret sauce of a high performing team. I also learnt that it’s okay to have my thoughts and ideas challenged. You led by example, allowing me to challenge you many times which ultimately guided my own personal growth. In the three years I worked for you, you led our team to identify and implement Lean/Continuous improvement initiatives by developing a standardised approach to delivery that drove efficiencies in project outcomes, resulting in: o Increased billable utilisation from 75% to 95% across the board o Greater than 20% operational efficiency gains o Increased quality leading to 600+ days without incident (previously 100 days)
Jun Katayama
I had the pleasure of working for Milan's engineering team for 3 years. With his technical direction/vision and enthusiasm to deliver the outcome, he led the automation initiative which I was fortunate to be a part of. Also, Milan always made him available for any support (technical / non-technical) when needed. Milan is a leader who leads by example.
Yvette Sraga 🏳️🌈 (GAICD)
I’m very grateful to have had the opportunity to work with learn from you, Milan. You set the bar high for operational excellence and you’re skilled at developing a tight knit leadership team. I learnt from you that there is no place for protectionism rather, knowledge sharing collaboration is the secret sauce of a high performing team. I also learnt that it’s okay to have my thoughts and ideas challenged. You led by example, allowing me to challenge you many times which ultimately guided my own personal growth. In the three years I worked for you, you led our team to identify and implement Lean/Continuous improvement initiatives by developing a standardised approach to delivery that drove efficiencies in project outcomes, resulting in: o Increased billable utilisation from 75% to 95% across the board o Greater than 20% operational efficiency gains o Increased quality leading to 600+ days without incident (previously 100 days)
Jun Katayama
I had the pleasure of working for Milan's engineering team for 3 years. With his technical direction/vision and enthusiasm to deliver the outcome, he led the automation initiative which I was fortunate to be a part of. Also, Milan always made him available for any support (technical / non-technical) when needed. Milan is a leader who leads by example.
Yvette Sraga 🏳️🌈 (GAICD)
I’m very grateful to have had the opportunity to work with learn from you, Milan. You set the bar high for operational excellence and you’re skilled at developing a tight knit leadership team. I learnt from you that there is no place for protectionism rather, knowledge sharing collaboration is the secret sauce of a high performing team. I also learnt that it’s okay to have my thoughts and ideas challenged. You led by example, allowing me to challenge you many times which ultimately guided my own personal growth. In the three years I worked for you, you led our team to identify and implement Lean/Continuous improvement initiatives by developing a standardised approach to delivery that drove efficiencies in project outcomes, resulting in: o Increased billable utilisation from 75% to 95% across the board o Greater than 20% operational efficiency gains o Increased quality leading to 600+ days without incident (previously 100 days)
Jun Katayama
I had the pleasure of working for Milan's engineering team for 3 years. With his technical direction/vision and enthusiasm to deliver the outcome, he led the automation initiative which I was fortunate to be a part of. Also, Milan always made him available for any support (technical / non-technical) when needed. Milan is a leader who leads by example.
Yvette Sraga 🏳️🌈 (GAICD)
I’m very grateful to have had the opportunity to work with learn from you, Milan. You set the bar high for operational excellence and you’re skilled at developing a tight knit leadership team. I learnt from you that there is no place for protectionism rather, knowledge sharing collaboration is the secret sauce of a high performing team. I also learnt that it’s okay to have my thoughts and ideas challenged. You led by example, allowing me to challenge you many times which ultimately guided my own personal growth. In the three years I worked for you, you led our team to identify and implement Lean/Continuous improvement initiatives by developing a standardised approach to delivery that drove efficiencies in project outcomes, resulting in: o Increased billable utilisation from 75% to 95% across the board o Greater than 20% operational efficiency gains o Increased quality leading to 600+ days without incident (previously 100 days)
Jun Katayama
I had the pleasure of working for Milan's engineering team for 3 years. With his technical direction/vision and enthusiasm to deliver the outcome, he led the automation initiative which I was fortunate to be a part of. Also, Milan always made him available for any support (technical / non-technical) when needed. Milan is a leader who leads by example.
Credentials
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Supply Chain Foundations
LinkedIn Learning ⋅ Course CertificateMay, 2021- Nov, 2024 -
Supply Chain Foundations
LinkedInMay, 2021- Nov, 2024 -
Lean Management Certification Course (BKO accredited) + Case
Six Sigma Academy AmsterdamFeb, 2021- Nov, 2024 -
Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Jan, 2021- Nov, 2024 -
First Aid
Australian Red CrossJan, 2020- Nov, 2024 -
ITIL Foundation Level
TelstraJan, 2019- Nov, 2024 -
Strategic & Core Operational Excellence
TelstraJan, 2019- Nov, 2024 -
Telstra Band 1 Future Leadership Program
TelstraJan, 2019- Nov, 2024 -
Telstra Front Line Management
TelstraJan, 2018- Nov, 2024 -
Supervisory Development Program
Qantas collegeJan, 2004- Nov, 2024 -
NV1 Security Clearance
Australian GovernmentNov, 2020- Nov, 2024 -
Fortinet Network Security Expert Level 3: Certified Associate
FortinetJan, 2021- Nov, 2024 -
Fortinet Network Security Expert Level 2: Certified Associate
FortinetDec, 2020- Nov, 2024 -
Fortinet Network Security Expert Level 1: Certified Associate
FortinetNov, 2020- Nov, 2024
Experience
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Animal Logic
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Australia
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Animation and Post-production
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500 - 600 Employee
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IT Support Manager
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Dec 2022 - Present
Animal Logic is an Australian animation and visual effects digital studio based at Disney Studios in Sydney, New South Wales in Australia, Vancouver in Canada, and Rideback Ranch in Los Angeles, California. Animal Logic is an Australian animation and visual effects digital studio based at Disney Studios in Sydney, New South Wales in Australia, Vancouver in Canada, and Rideback Ranch in Los Angeles, California.
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Amazon Web Services (AWS)
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Operations Manager
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Jul 2021 - Dec 2021
Manage the daily operations of a technical environment from planning to resourcing, allocating tasks, measuring KPIs and monitoring outcomes. Maintain a centre of excellence by building a high performing team and a positive culture underpinned by learning and continuous improvement. Deliver extraordinary customer experience in every interaction all over the world through robust processes and effectively leading the team. Key Achievements: • Grew the team from 24 to 40 employees enabling the organisation to meet the ever-growing customer and product demands • Reduced the employee retention rate by instilling a positive culture and focusing on building the team from an employer and employee view • Built the Engineer’s capabilities by facilitating technical training • Codeveloped a workforce plan at a site, regional and global level • Refined existing processes, enabling the team to capture true insights
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Telstra Purple
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Australia
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IT Services and IT Consulting
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700 & Above Employee
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Information, Communications, Technology & Security (ICT&S) Squad Leader (General Manager)
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Jul 2019 - Mar 2021
Delivered transformation for Australian and global businesses through professional and technology managed services. Developed and implemented the department’s strategy, operational plan, and workforce mobilisation strategy. Monitored a multi-million-dollar budget, a team of 60 technical/non-technical staff, operational outcomes, and overall performance. Delivered process improvement initiatives and business transformation, including integrating Lean/Agile ways of working. Key Achievements: • Delivered market-leading technology, consulting, and professional services to a portfolio of accounts, including Qantas, Department of Defence to Westpac and Commonwealth Bank of Australia • Established a new way of thinking, enabling the organisation to balance revenue, costs and a 30% margin • Implemented Lean principles, which reduced wastage, improved how the team operated and increased staff morale • Developed and implemented a new analytics dashboard, visuals and reporting templates, driving insightful information and better decisions • Reduced operating costs (<20%) and increased the utilisation of existing resources (80%) by implementing a Leverage Model • Achieved and maintained 356 days without a severity 1 incident by streamlining processes and building the team’s capabilities • Developed several key performance indicators to monitor and measure success, including customer experience, delivery, and profitability • Reduced costs on repeatable, replicable deliverables while freeing up onshore resources by restructuring the offshore and onshore teams • Developed a Contractor Reduction Program which reduced operating costs, enabled the organisation to bring in new talent and resolved the gender diversity
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Network Engineering Principal (General Manager)
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Jul 2018 - Jul 2019
Oversaw the end-to-end delivery of enterprise network solutions to enterprise clients from a strategic, operational, and financial standpoint. Managed a team of 160 technical/non-technical staff, their development plans, and the organisational culture. Formulated and prepared the department’s cost centre OPEX budget while optimising resource utilisation and controlling expenditure. Key Achievements: • Delivered market-leading technology, consulting, and professional services to a portfolio of accounts, including Qantas, Commonwealth Bank of Australia, Westpac, and Origin • Transformed the business by utilising Lean principles, which in return maximised value, minimised waste, and optimised profitability • Improved customer service outcomes by increasing Net Promoter Score (NPS) from 6 to 9 for enterprise accounts• Reduced severity 1 and severity 2 outages by identifying and resolving customer pain points • Introduced end-to-end reporting systems, enabling teams to utilise analytics and data sources from multiple backend tools to drive better decision-making processes from the front end
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Engineering Delivery Manager
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Oct 2016 - Jul 2019
Led a team of 120 technical and non-technical staff operating as a cross-functional team to support subcontracted accounts (IBM). Managed internal post-mortem review of failures to develop a sound understanding of underlying problems and develop an action plan. Managed budget, stakeholder relationships, change and project management requirements. Key Achievements: • Delivered market-leading technology, consulting, and professional services to a portfolio of accounts (Westpac, Qantas, Energy Australia)• Developed a ‘Planning for Failure’ process which articulated relevant processes, responsibilities, and deadlines/timeframes • Resolved severity 1 and severity 2 outages while achieving 500 days without a severity 1 incident • Turned around a team of Team Leaders who had low levels of morale as well as improved employee engagement from 60% to 81% • Integrated a business mindset by focusing on revenue vs cost vs 25% margin, pipeline, and team utilisation of 90+%• Enabled the organisation to meet customer’s needs more effectively by instilling a continuous improvement culture and Lean operations • Standardised repeatable, replicable deliverables which improved how the team delivered with an average reduction of 20% per deliverable • Reduced reduction in bench and idle costs by improving the staff onboarding and overall employment experience • Improved availability for resource allocation by 25% by automating repeatable, replicable deliverables• Improved quote turnaround time by developing a quote template
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NSW Engineering Professional Services Manager
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Jul 2013 - Oct 2016
Mirrors the responsibilities of the Engineering Delivery Manager stated above.Key Achievements: • Provided customised solutions for data networks, data centre solutions, network security, wireless enterprise solutions, and contact centres• Built Telstra Practices' Global Delivery capability with Infosys in India to enable the delivery of engineering across multiple disciplines • Supported 100 Architects, Senior Engineers, Engineers, and Technical Expertise delivering projects valued up to $30m with a margin of 20%
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