Milan Jones
Installation Engineer at Ace Info Solutions, Inc.- Claim this Profile
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Bio
Credentials
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Six Sigma Greenbelt
Lean Sigma CorporationAug, 2018- Oct, 2024
Experience
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Installation Engineer
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Jun 2017 - Present
• Coordinate site installations across teams at both the Bowie and Suitland, MD Census Bureau facilities• Install cabling (Cat 5, Cat 6, and fiber optic network cabling) and maintain sub-floor infrastructure for data center servers, to include equipment labeling• Install and configure CISCO network devices and servers (to include blade and rack installation); also familiar with IBM, Brocade, and Oracle devices• Troubleshoot problems with operational hardware by identifying, tracking, and implementing solutions to prevent reoccurrence; collaborate with CISCO technicians to fix equipment, when necessary• Place third party hardware service calls, download/upload diagnostics, track issues (24/7/365) and work with vendors to resolve hardware issues and track resolution• Provide hardware installation schedules and reports to contract and government management• Coordinate testing and supervise release of new firmware versions; maintain firmware versions on all production systems in the compatibility firmware matrix• Develop and maintain documentation (using AutoCAD where applicable) for power, cabling, and IT cabinets• Liaise with government clients as representative of Installation Management Branch and serve as secondary team lead Show less
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Asset Management Analyst
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Oct 2016 - Jun 2017
• Updated, managed, monitored, and regularly reported on all aspects of the hardware/software assets in the Remedy database; coordinated and managed large-scale efforts to add, update, or correct the inventory• Stayed current on industry trends and recommended best practices to ensure compliance with field language, industry standards, and audit guidelines• Identified opportunities for improvements to the inventory database and associated processes• Tracked IT assets, to include additions, modifications, and decommissions• Collaborated with the infrastructure management team to ensure service assets were managed throughout the asset lifecycle and in support of IT asset management objectives• In addition to responsibilities as asset management analyst, worked with patching team to patch servers every month; collaborated with the patch manager to maintain the patching schedule Show less
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CSC
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Computer Networking Products
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1 - 100 Employee
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SAP PM Consultant
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Jan 2013 - Jul 2016
Professional Programmer Analyst, Finance TransformationProject Details: Worked on asset team to assist in implementation of SAP. Tracked Assets across multiple locations.• Coordinated clean-up efforts between teams in the United Kingdom and America• Data Analysis (from extracts perform analysis of legacy data for necessary cleansing/creation before conversion, work with functional teams and business teams to accomplish, maintain data cleansing procedures)• Cross Object Integration (understand the interrelationships of objects in the c1 solution, assist in maintaining alignment between objects throughout the cleansing process, facilitate resolution of diversions from that alignment)• Responsible for plant maintenance, including creation of functional locations, material masters, and equipment load files for NASAP/GSAP; served as SME in this area for assets team• Managed, tracked, and deployed IT hardware assets across office locations• Used service management tools like SNOW and Remedy• Performed inventory and accountability of all assets prior to disposal• Presented project team’s updates in various meeting settings to both large and small groups; successfully addressed both general and specific questions and concerns regarding the project• Responsible for troubleshooting logic and formula errors and identifying data missed in conversion process• Updated technical documents and prepared knowledge transfer documentation• Prepared and submitted service request tickets• Participated in end-to-end user acceptance and functional testing, including creation of necessary asset data for test scenarios• Assisted data team in closing service request tickets Show less
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Intern
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Jun 2013 - Aug 2013
Project Details: Worked in the CSC’s Innovation Lab and contributed to research and development of potential software applications• Assisted in set-up and configuration of network switches, routers, and servers• Programmed software user interface design• Helped to prepare for presentation of software to the client
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Center for GIS
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United States
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Information Technology & Services
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1 - 100 Employee
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Senior Project
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Nov 2012 - Dec 2012
Project Details: Assisted in stress load testing ArcGIS, a system for designing and managing solutions through the application of geographic knowledge • Performed analysis of in-house servers • Conducted market research of cloud server solutions • Prepared cost and benefit analysis reports • Tested ArcGIS system to determine limits and benchmarks Project Details: Assisted in stress load testing ArcGIS, a system for designing and managing solutions through the application of geographic knowledge • Performed analysis of in-house servers • Conducted market research of cloud server solutions • Prepared cost and benefit analysis reports • Tested ArcGIS system to determine limits and benchmarks
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Education
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2010 - 2013
Towson University
Bachelor of Applied Science (B.A.Sc.), Information Technology
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