Experience

SYL Roofing Supply

• United States
• Wholesale
• 1 - 100 Employee

• Operations Manager

  • Jun 2023 - Present

  Tampa, Florida, United States Efficiently control warehousing and operations by managing personnel and equipment. Serve as the link of communication for non-exempt employees and management. Responsibilities include: Ensure accurate inventory control and record keeping. Manages movement and transfers of materials; spot checks inventory on a regular basis. Organizes and maintains the warehouse, yard and store layout for maximum efficiency and safe operations. Directly responsible for the supervision… Show more Efficiently control warehousing and operations by managing personnel and equipment. Serve as the link of communication for non-exempt employees and management. Responsibilities include: Ensure accurate inventory control and record keeping. Manages movement and transfers of materials; spot checks inventory on a regular basis. Organizes and maintains the warehouse, yard and store layout for maximum efficiency and safe operations. Directly responsible for the supervision, management, training and development of the warehouse team. Monitors employee performance and completes evaluations as required and makes appropriate recommendations for changes as required. Handles disciplinary actions as needed and follows all Company policies and procedures in providing adequate documentation of all such actions.

• Warehouse Manager

  • Aug 2022 - Present

  Tampa, Florida, United States



Ralphs Transfer Co Inc

• United States
• Warehousing and Storage
• 1 - 100 Employee

• Warehouse Manager

  • Sep 2019 - Sep 2021

  Tampa



Ashley Furniture Industries

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Customer Experience Dispatch Supervisor

  • 2018 - Sep 2019

  Brandon, Florida • Collaborate with the warehouse staff such as prep teams, service technicians, driver teams, etc., to conduct audits of customer product staged in the warehouse lanes at the beginning and/or end of the day. • Communicate the customer’s situation and perspective when situations require a 2nd (or additional) delivery due to an error or issue on the Company’s part; communicate with the customer during the audit process as necessary. • Collaborate with the driver check-in team, the delivery… Show more • Collaborate with the warehouse staff such as prep teams, service technicians, driver teams, etc., to conduct audits of customer product staged in the warehouse lanes at the beginning and/or end of the day. • Communicate the customer’s situation and perspective when situations require a 2nd (or additional) delivery due to an error or issue on the Company’s part; communicate with the customer during the audit process as necessary. • Collaborate with the driver check-in team, the delivery driver, the delivery representative and others if needed, to review the returned items.• Professionally communicate with internal and external customers, such as end consumers, • Accurately document all communication regarding the customer to ensure seamless service for the customer when multiple representatives are handling the call. • Participate in reviewing and making recommendations to standard operating procedures to gain uniformity among all departments. Show less



Coca-Cola

• Alternative Medicine

• Credit and Collections Representative II

  • Aug 2017 - Feb 2019

  Brandon, Fl • Responsible for managing all collection and dispute resolution activities in receivables and related settlement processes. • Gathers credit information and maintains credit records; identifies overdue (delinquent) accounts; • Contact customers/bottlers/Credit Union member for collection of delinquent invoices, invalid deductions, or negative accounts to ensure the maximum turnover of receivables. • Review and analyze customers'/bottlers' open receivables for control of outstanding… Show more • Responsible for managing all collection and dispute resolution activities in receivables and related settlement processes. • Gathers credit information and maintains credit records; identifies overdue (delinquent) accounts; • Contact customers/bottlers/Credit Union member for collection of delinquent invoices, invalid deductions, or negative accounts to ensure the maximum turnover of receivables. • Review and analyze customers'/bottlers' open receivables for control of outstanding receivables within the line of credit and terms of payment. • Review and approve release of credit hold product orders for shipment to customers/bottlers. • Influence external client to take desired actions by using techniques appropriate to the situation • Add or update customer/bottler information into master file (e.g., ACN files, Customer Master) so that orders may be shipped/billed or payments can be made Show less



W.S. Badcock Corporation

• United States
• Retail
• 400 - 500 Employee

• Call Center Supervisor

  • Oct 2015 - Aug 2017

  Mulberry Florida Manage and coordinate the activities of an outbound/inbound call center team in providing telephone and web based services for collection customer account payments. Utilize third party software providers to collect necessary information to collect on accounts. Train current & new employees on system software. Focus on Collection KPI’s. Monitor the Skills Development Report. Provide insight and recommendations on improvement or how to increase the current key metrics. TRAINING AND… Show more Manage and coordinate the activities of an outbound/inbound call center team in providing telephone and web based services for collection customer account payments. Utilize third party software providers to collect necessary information to collect on accounts. Train current & new employees on system software. Focus on Collection KPI’s. Monitor the Skills Development Report. Provide insight and recommendations on improvement or how to increase the current key metrics. TRAINING AND DEVELOPMENT – Work with the management staff to identify training needs to increase KPI’s and collection skills; Created training presentations for the Management & Employee on how to use and increase efficiency as well as drive increased revenue. Also assisted training and Development for New Hire process. Monitor random inbound and outbound calls to improve the quality, minimize errors and track individual employee's performance. Meet Performance goals and targets for speed,efficiency, and revenue. Maintain company compliance policies and FDCPA. Motivate , coach, and train staff. Review staff performance,determine training needs and schedule training sessions. Handle the most complicated customer inquiries or complaints. Conduct collector file reviews for proper file maintenance and adherence to company policies. Run dialer campaigns and create strategies for better contact with customers. PROJECT MANAGEMENT – Was tasked with implementation of conversion of New Dialer Software of Livevox and other Programs. Show less



Chase

• Netherlands
• IT Services and IT Consulting

• Auto Finance Rep & Lead

  • Sep 2012 - Oct 2015

  Tampa/St. Petersburg, Florida Area Auto Finance Collector Start Date Sep 2012 End Date Main Duties/Accomplishments As a Collector, you will collect past due amounts on accounts, working with more difficult accounts (long term delinquent accounts and those not paid as promised.) You will locate and contact customers by telephone and mail, handle moderately difficult skip-trace assignments, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for… Show more Auto Finance Collector Start Date Sep 2012 End Date Main Duties/Accomplishments As a Collector, you will collect past due amounts on accounts, working with more difficult accounts (long term delinquent accounts and those not paid as promised.) You will locate and contact customers by telephone and mail, handle moderately difficult skip-trace assignments, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations. You may also help develop restructuring plans to assist clients in resolving delinquency and avoiding repossession of vehicle. Show less



Asset Acceptance

• United States
• Financial Services
• 100 - 200 Employee

• Account Rep & Supervisor

  • Apr 2005 - Sep 2012

  Responsible for locating customers and securing payment of charged-off accounts and qualifying accounts for legal review. Essential Duties and Responsibilities • Understand and demonstrate the principles of the Company’s Mission, Vision and Values. • Communicate with customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods. • Utilize various means of skiptracing to locate customers.… Show more Responsible for locating customers and securing payment of charged-off accounts and qualifying accounts for legal review. Essential Duties and Responsibilities • Understand and demonstrate the principles of the Company’s Mission, Vision and Values. • Communicate with customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods. • Utilize various means of skiptracing to locate customers. • Record and update full and complete account information to aid in account resolution. • Adhere to FDCPA and state and federal laws and regulations. Show less