Milad Ghaly

Technical Operations Manager at Information Technology of Egypt Corporation - ITE Corp
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Contact Information
us****@****om
(386) 825-5501
Location
Egypt, EG
Languages
  • English Professional working proficiency
  • Arabic Native or bilingual proficiency
Skills

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Credentials

  • Microsoft Certified Trainer
    Microsoft
    May, 2016
    - Nov, 2024
  • Microsoft Certified Professional
    Microsoft
    Jan, 2013
    - Nov, 2024
  • Microsoft® Certified Solutions Expert: Private Cloud
    Microsoft
    Jan, 2013
    - Nov, 2024
  • Microsoft® Certified Technology Specialist: Windows 7 and Office 2010, Deployment
    Microsoft
    Jan, 2013
    - Nov, 2024
  • Microsoft® Certified Solutions Associate: Windows Server 2008
    Microsoft
    Apr, 2012
    - Nov, 2024
  • Microsoft® Certified IT Professional: Server Administrator on Windows Server 2008
    Microsoft
    Nov, 2010
    - Nov, 2024
  • Microsoft® Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft
    Nov, 2010
    - Nov, 2024
  • Microsoft® Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft
    Nov, 2010
    - Nov, 2024
  • Microsoft® Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft
    Nov, 2010
    - Nov, 2024
  • Microsoft® Certified Technology Specialist: Windows Server 2008 R2, Server Virtualization
    Microsoft
    Aug, 2010
    - Nov, 2024
  • Microsoft® Certified Technology Specialist: Business Desktop Deployment Solution Accelerator 2.0
    Microsoft
    Nov, 2006
    - Nov, 2024
  • Microsoft Certified Desktop Support Technician: Windows XP
    Microsoft
    Aug, 2006
    - Nov, 2024
  • Microsoft Certified Systems Engineer: Windows Server 2003
    Microsoft
    Oct, 2004
    - Nov, 2024
  • Microsoft Certified Systems Administrator: Windows Server 2003
    Microsoft
    Jul, 2004
    - Nov, 2024
  • Microsoft Certified Systems Engineer: Security on Windows 2000
    Microsoft
    Feb, 2004
    - Nov, 2024
  • Microsoft Certified Systems Administrator: Security on Windows 2000
    Microsoft
    Jan, 2004
    - Nov, 2024
  • Microsoft Certified Systems Administrator: Messaging on Windows 2000
    Microsoft
    Sep, 2003
    - Nov, 2024
  • Microsoft Certified Systems Administrator: Windows 2000
    Microsoft
    Feb, 2003
    - Nov, 2024
  • Microsoft Certified Systems Engineer: Windows 2000
    Microsoft
    Dec, 2002
    - Nov, 2024
  • Microsoft Certified Professional (MCP)
    Microsoft
    May, 2001
    - Nov, 2024

Experience

  • Information Technology of Egypt Corporation - ITE Corp
    • Egypt
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Operations Manager
      • Oct 2021 - Present

      • Responsible for planning, coordinating, and executing organizational technical processes from start to finish. • Responsible for maintaining the technical goals of the company and address any future potential needs. • Also responsible for making sure that all staff is working strictly within technical guidelines of project management and operational governance.• Working with various technical staff, including engineers, project managers, and outside clients. • Responsible for delivering advice and direction to technical staff in times of uncertainty• Oversee the hiring, training, and monitoring of technical operations staff• Ensure technical equipment and machinery are operational and efficient• Build and maintain good working relationships with clients • Produce periodic reports to update company management on progress of operations• Mentor and motivate a technical team to put in their best effort to improve level of performance• Conduct annual staff appraisals and assessments to determine staff training needs• Liaise with other departmental heads to plan and implement action plans for improved technical operations• Maintain an up-to-date knowledge of technical processes, functions and requirements. Show less

    • Techincal Resources Manager
      • Jul 2012 - Oct 2021

      • Responsible for recruitment and selection of technical staff.• Responsible for strategic planning around technical needs, including the identification of opportunities for improvement.• Mentors, coaches and manages staff members. Responsible for employee engagement and development within the department.• Investigates complaints. Elevates critical issues for rapid response and resolution.• Monitors, analyzes, and provides monthly, quarterly …etc. reports on key indicators and other related performance data. Measures service levels against established objectives.• Develops and monitors departmental budget.• responsible for the human resource management of the technical staff, including recruitment, performance management and evaluation, succession planning, and professional development. Show less

    • Techincal resource team learder
      • Jul 2008 - Jul 2012

      • FU on Techies needed readiness & New technical achieved certificates…etc.• Allocating resources and scheduling Techies to perform Awarded Tech. Support Contracts.• Schedule requested training at Client premises or at ITE Premises.• Distribute projects I receive from the Tech Operation Manager among the resources.• When required performing high level tech services.• Providing 1st level evaluation of the team.• Design for tech. resources Specializations.• Preparing & presenting Solutions & Migration projects Presales sessions. For enterprise customers.• Design and implement the team readiness plan. • Project management. Show less

  • Information Technology of Egypt Corporation - ITE Corp
    • Egypt
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior IT Specialist
      • Aug 2005 - Dec 2007

      • Logical Infrastructure Design.• Migration Projects Assessment, Designing, Documenting, Deploying and Testing.• New products and Technologies Implementation Designing, Documenting, Deploying and Testing. • Microsoft Programs Trainer.• 2nd line support .• Preparing & Presenting Presale Solutions sessions.• Medium to large customer’s support. • First line assessment the new Candidates.

    • IT Specialist
      • Oct 2001 - Aug 2005

      • Logical Infrastructure Design.• Migration Projects Assessment, Designing, Documenting, Deploying and Testing.• New products and Technologies Implementation Designing, Documenting, Deploying and Testing. • Internal Network Administrator.• Microsoft Programs Trainer.• Training Material Preparation.• Troubleshooting Server/Desktop Problems.• Mail Server Administrator.• Security Administrator.• Preparing & Presenting Presale Solutions sessions.• Medium to large customer’s support. Show less

  • Egyptian American Apparel Co.
    • IT Manager
      • Jul 1997 - Sep 2001

      • Business analysis• ERP & HR systems implementation• Automation of data Business process • Compile and review business reports .

    • IT System Administrator
      • Dec 1995 - Jun 1997

      • Networking Administration.• Mail Server Administration.• Software Controller.• Manage the Data Entry staff.• Issue the monthly management and production reports.

  • Masr Poultry Co. (Member of Americana group)
    • IT System Administrator
      • Jul 1994 - Dec 1995

      • network administration • server management • Automation of finical process • Desktop maintenance • network administration • server management • Automation of finical process • Desktop maintenance

  • Menas Computer system
    • IT Specialist
      • Jun 1993 - Jun 1994

      • Instructor • customer support • Instructor • customer support

Education

  • B.SC. Degree Faculty of Agriculture, Science and Dairy Technology Division.
    Good
    1987 - 1991

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