Mila B
E-commerce Customer Service Supervisor at PT The Selfinc- Claim this Profile
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English Native or bilingual proficiency
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Korean Elementary proficiency
Topline Score
Bio
Credentials
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Asian Para Games 2018
Indonesia Asian Para Games Organizing Committee (INAPGOC) -
Dasar Profesi Kehumasan
PERHUMAS INDONESIA -
Table Manner Course
ASTON PRIMERA
Experience
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PT The Selfinc
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Indonesia
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Retail
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1 - 100 Employee
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E-commerce Customer Service Supervisor
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Nov 2022 - Present
- Manage incoming customer inquiries (reply to customer chats & follow up customers issues to related parties) - Processing end to end order on seller center - Handling & indentify customer issues; identifying the causes of increasing and recurring problems and providing appropriate solutions - Tracking orders & fake reports - Maintaining stores performance (product, fulfillment, delivery) - Maintaining and ensure daily stock availability ; coordination with the warehouse and operations team - Ecommerce specialist support; update stock, price, and product - Ensure daily delivery run smoothly - Revise the product error that has already been posted
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에보니아 Ebonia Co., Ltd
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Indonesia
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Furniture
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1 - 100 Employee
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Customer Service Team Lead & Operational
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Mar 2021 - Nov 2022
• Managing 22 stores on marketplace and official website; processing end to end order on seller center • Handling customer complaints or issues that come from 22 stores, email, and inbound call • Maintaining 22 stores ratings and performances to a keep in a good track • Maintain and ensure daily stock availability ; coordination with the warehouse and operations team • Ecommerce specialist support; update stock, price, and product for every campaign that run on 22 each marketplace • Data reporting and analysis customers by daily platform monitoring. • Collaborate with internal teams and 22 ecommerce's RM (platforms) for conforming campaign, actual price, stock, or event • Controlling, arranging, and monitoring delivery • Maintain relationship with clients that can collaborate with company from database received to increase 40% sales • Ensure daily activities Customer Service Department run smoothly
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Administrative Staff
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Sep 2020 - Feb 2021
Responsibilities- Data entry- Maintain a filing system for data on customers and external partners- Maintain internal databases- Prepare regular reports and presentations- Manage agendas, travel arrangements, or appointments - Manage phone calls and correspondence - Manage office supplies
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Senior Customer Service
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Sep 2019 - Sep 2020
Responsibilities - Being responsible for customer services by Whatsapp, social media and phone- Handled in selling product & customer complaints- Constantly updated the company’s contact and mailing lists- Monitored ongoing marketing campaigns- Handled the company’s online presence – regularly updated the company’s website and various social media accounts- Identifying company objectives and advising on suitable measurement strategies- Anylising an online behaviors- Resolved customer service issues using company processes and policies and provided updates to customers
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Rumah Creativepreneur Indonesia
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Bandung, West Java, Indonesia
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Social Media Staff
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Mar 2019 - Aug 2019
RCI is a company (startup) engaged in the creative economy by utilizing regional potential. Main responsibilities - Manage, create, and maintain Website & Social Media content - First liner in managing RCI's activities on Website & Social Media - Leading and assisting in educating RCI's clients - Identifying company objectives and advising on suitable measurement strategies - Anylising an online behaviors RCI is a company (startup) engaged in the creative economy by utilizing regional potential. Main responsibilities - Manage, create, and maintain Website & Social Media content - First liner in managing RCI's activities on Website & Social Media - Leading and assisting in educating RCI's clients - Identifying company objectives and advising on suitable measurement strategies - Anylising an online behaviors
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Indonesia Asian Para Games 2018 Organizing Committee (INAPGOC)
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Indonesia
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Spectator Sports
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1 - 100 Employee
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Media & Public Relations
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Sep 2018 - Oct 2018
Responsibilities - Being responsible of 1200 media participants from 43 countries - Handling and maintaining Media Press Center - Media relations - Media service center Responsibilities - Being responsible of 1200 media participants from 43 countries - Handling and maintaining Media Press Center - Media relations - Media service center
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Regional Secretary of Sumedang Regency
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Sumedang, West Java
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Public Relations
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Jan 2017 - Dec 2017
- Being responsible of government activities including media relations to get an exposure, documentation and publications to all media channel, evaluation monitoring, and protocol activities - Maintained proactive media relations program by distributing news releases for placement, building strong relationships and monitoring media - Forged strong media relationships to further public relations goals - Coordinated press releases and handled press inquiries for government - Made press releases for routine use
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KOMPAS TV
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Indonesia
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Broadcast Media Production and Distribution
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700 & Above Employee
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Journalist
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May 2015 - Jun 2015
Taking part of journalist activities Taking part of journalist activities
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Education
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2014 - 2017
Universitas Padjadjaran
Associate's degree, Public Relations
Community
