Mikulas Elizeus
Senior Consultant at ALCASYS- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Credentials
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Genesys Certified Professional 7, System Consultant Inbound / Voice
Genesys Telecommunications Laboratories
Experience
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ALCASYS
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Slovakia
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Consultant
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Dec 2006 - Present
Responsible for: - Business requirements Analysis, Solution Architecture and Design - Implementations of Genesys solutions and SIT/UAT testing approach and execution - User Trainings - Genesys Platform integrations design and implementations with RDBMS (MSSQL Server, Oracle), Siebel CRM, Tibco, web-services and others; also with SDK utilization I also worked as external Genesys Professional Services resource on international projects Projects: - O2 Slovakia - business analyst, solution architect and designer, integration of Genesys with Siebel CRM, Tibco, RDBMS - T-Mobile, Czech Republic - technical lead, Genesys solution architect and designer, project-delivery coordinator - Telefonica / O2, Czech Republic - integrator, Genesys solution designer - Slovak Telekom - senior consultant, Genesys solution architect and designer - Orange Slovensko - senior consultant for Workforce Management - VUB banka - reporting specialist for Genesys Infomart using SAP BOE - Consumer Finance Holding - reporting specialist for Genesys Infomart using SAP BI - Yapi Kredi Bank, Istanbul, Turkey - Genesys PS consultant for voice platform - Colt, London, UK - Genesys PS integration consultant - Santander Bank, Madrid, Spain - Genesys PS consultant, intelligent Workload Distribution - Cirquent, Munich, Germany - Genesys PS reporting specialist Show less
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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Consultant
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Oct 2002 - Nov 2006
Technical expert as member of Siemens Mobile Team - worked for Siemens Mobile, Berlin, project of mobile location services, Vodafone UK. Later on, I worked as contact center consultant, responsible for analysis, design, implementation of CC solutions and I also provided user trainings of customers on implemented solution and technology. I worked on national and international projects. Technical expert as member of Siemens Mobile Team - worked for Siemens Mobile, Berlin, project of mobile location services, Vodafone UK. Later on, I worked as contact center consultant, responsible for analysis, design, implementation of CC solutions and I also provided user trainings of customers on implemented solution and technology. I worked on national and international projects.
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Technical Expert
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Jan 2002 - Sep 2002
Technical Expert for Alcatel 1000 S12. Technical Expert for Alcatel 1000 S12.
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Education
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1995 - 2000
University of Zilina
MEng., telecommunications
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