Experience

ParcelHero.com

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Senior Business Analyst

  • Jun 2017 - Present

  Building a cloud based logistics and courier solution, transforming the way major retailers manage their deliveries.Working closely with all areas and levels of the business throughout the product life cycle to capture requirements and translate these into concepts and functional specifications, from conceptual shaping of the requirements through to release.; liaising continuously and collaboratively with the design, development and test teams.• Capturing requirements and translate these into relevant concepts and specifications.• Working directly with the UX team to produce wireframes to illustrate desired graphic user interfaces• Analysing behaviour requested by users and the product owner. • Working with domain experts to define and refine the pre-existing functionality and the behaviour of any new requested functionality.• Producing user stories for the agile development team for implementation.



Cisco

• United States
• Software Development
• 700 & Above Employee

• IT Analyst – Social Collaboration Services

  • 2013 - Mar 2017

  Responsible for business analysis, use case development, stakeholder engagements for Jive-n at Cisco.• Provide analysis and consultancy with regards to various aspects of the enhancements, upgrades and governance for Cisco's internal social collaboration platforms used by 100,000+ employees.• Designed and implemented Bunchball gamification on the enterprise social collaboration platform powered by Jive. This module is believed to have improved engagement and cut average onboarding time by half.• Key contributor to the overall Social Collaboration Analytics vision.

• Product Owner – Jive Migration and WebEx Social End-of-Life

  • 2014 - 2016

  Delivered a tool to help transition to Cisco’s new internal social collaboration offering (Jive). The automation effort had an impact on ~130k users, ~2M documents and files, and ~500k discussion messages, resulting in up to 10k manhours saved across the enterprise.• Led a team of 5 analysts responsible for the requirements of a custom migration tool• Principal point of contact for key stakeholder groups – Legal, Compliance, InfoSec.• Worked with a global development team to ensure migration tool met expectations and was delivered on time• Main advisor to the program manager for executive reporting, communications strategy, technology implications (e.g. search relevancy), etc.

• IT analyst – WebEx Social Metrics

  • 2008 - 2013

  Lead analyst in the design and implementation of the metrics component of the social collaboration platform WebEx Social. The metrics module and its self-service tool enabled thousands of content owners and community managers to fulfil their reporting needs, resulting in a 90% decrease in metrics support case volume.



Citi

• United States
• Financial Services
• 700 & Above Employee

• IT Project Manager

  • 2004 - 2007

  In this mixed role I was responsible for gathering business requirements for a consumer payment processing system, and managing IT projects to deliver them. In this mixed role I was responsible for gathering business requirements for a consumer payment processing system, and managing IT projects to deliver them.