Mikko Maljanen
Global Program Director at TELUS International- Claim this Profile
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English Full professional proficiency
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Finnish Native or bilingual proficiency
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Swedish Elementary proficiency
Topline Score
Bio
Harri Vuolle
I first met Mikko when he was working as operational product manager for Latin America in Sao Paulo. Since then Mikko was an excellent peer for Device Product Manager - Always responds quickly, has good insight to market (knows majority of topics without need to check from individual countries) and makes necessary introductions so that business proceeds as fast as possible. He sets right expectations and is thus easy co-worker to rely on.
Kai-Uwe Prokki
I had the pleasure of working with Mikko on two strategic programs, projects, at Nokia that covered changes in business model for navigation for Nokia and related phones and services globally. During the programs Mikko has shown exceptional capability to innovate and find solutions to improve operations and lead the change though with his colleagues. Leading through implementation programs in this scale required to manage pressure of timely results in a complex environment while still motivating other team mates. If an opportunity would emerge, I would without hesitation work again with such a positive and energetic colleague that Mikko is!
Harri Vuolle
I first met Mikko when he was working as operational product manager for Latin America in Sao Paulo. Since then Mikko was an excellent peer for Device Product Manager - Always responds quickly, has good insight to market (knows majority of topics without need to check from individual countries) and makes necessary introductions so that business proceeds as fast as possible. He sets right expectations and is thus easy co-worker to rely on.
Kai-Uwe Prokki
I had the pleasure of working with Mikko on two strategic programs, projects, at Nokia that covered changes in business model for navigation for Nokia and related phones and services globally. During the programs Mikko has shown exceptional capability to innovate and find solutions to improve operations and lead the change though with his colleagues. Leading through implementation programs in this scale required to manage pressure of timely results in a complex environment while still motivating other team mates. If an opportunity would emerge, I would without hesitation work again with such a positive and energetic colleague that Mikko is!
Harri Vuolle
I first met Mikko when he was working as operational product manager for Latin America in Sao Paulo. Since then Mikko was an excellent peer for Device Product Manager - Always responds quickly, has good insight to market (knows majority of topics without need to check from individual countries) and makes necessary introductions so that business proceeds as fast as possible. He sets right expectations and is thus easy co-worker to rely on.
Kai-Uwe Prokki
I had the pleasure of working with Mikko on two strategic programs, projects, at Nokia that covered changes in business model for navigation for Nokia and related phones and services globally. During the programs Mikko has shown exceptional capability to innovate and find solutions to improve operations and lead the change though with his colleagues. Leading through implementation programs in this scale required to manage pressure of timely results in a complex environment while still motivating other team mates. If an opportunity would emerge, I would without hesitation work again with such a positive and energetic colleague that Mikko is!
Harri Vuolle
I first met Mikko when he was working as operational product manager for Latin America in Sao Paulo. Since then Mikko was an excellent peer for Device Product Manager - Always responds quickly, has good insight to market (knows majority of topics without need to check from individual countries) and makes necessary introductions so that business proceeds as fast as possible. He sets right expectations and is thus easy co-worker to rely on.
Kai-Uwe Prokki
I had the pleasure of working with Mikko on two strategic programs, projects, at Nokia that covered changes in business model for navigation for Nokia and related phones and services globally. During the programs Mikko has shown exceptional capability to innovate and find solutions to improve operations and lead the change though with his colleagues. Leading through implementation programs in this scale required to manage pressure of timely results in a complex environment while still motivating other team mates. If an opportunity would emerge, I would without hesitation work again with such a positive and energetic colleague that Mikko is!
Credentials
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Certified Scrum Master (CSM)
Scrum AllianceMar, 2016- Sep, 2024
Experience
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TELUS International
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Global Program Director
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Jan 2022 - Present
Operational ownership of multi-million dollar customer accountsOwnership for accounts’ profitability and organic growthCustomer interface for account-level operational mattersRepresent Operations in Sales activities, including pitches and biddingDirection and development of complex global programs, global teams & crowds
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PMO Director
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Jan 2021 - Dec 2021
Managing a portfolio of customers and accounts.Responsible for new customer onboarding and the delivery of services.Developing standard set of practices, processes and templates for managing projects consistently and efficiently across TELUS International AI Data Solutions organization.
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Lionbridge
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United States
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Translation and Localization
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700 & Above Employee
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PMO Director
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Mar 2020 - Dec 2020
Managing a portfolio of customers and accounts.Responsible for new customer onboarding and the delivery of services.Developing standard set of practices, processes and templates for managing projects consistently and efficiently across Lionbridge AI organization.
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Global Program Manager
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Aug 2017 - Feb 2020
End-to-end management for large scale customer programs and projects.Responsible for customer satisfaction and program profitability.Building and leading large program teams from recruitment through team building to effective operations.Creating new innovative business solutions, operational practices and processes to improve efficiency, profitability and customer satisfaction.
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Soil Scout
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Finland
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Environmental Services
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1 - 100 Employee
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Business Development Director
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Aug 2016 - Aug 2017
Soil Scout massively optimizes irrigation Water & Energy usage by providing permanent buried wireless monitoring. Company executive team member, managing sales & marketing activities globally. Responsible for both direct and channel sales. Directing, coaching, and supporting channel partners in all commercial matters. Leading new channel partner identification and geography expansion activities. Responsible for commercial negotiations with new partners. Responsible for sales, marketing, and channel management process development. Providing market insights to product development. Show less
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Microsoft
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United States
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Software Development
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200 - 300 Employee
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Senior Operative Product Manager
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Apr 2014 - Jul 2016
Responsible for timely product launches and product business management in Region. One stop shop for supporting and executing the local product ramp-up and offering. Responsible for providing regional insight and prioritization for global product development. Directed regional product lifecycle planning, support of local in-market execution and regional End-of-life planning. Responsible for regional product color planning, prototype management and sales box graphics management. Product software release implementation planning. First line support for all product issues, questions, RFPs and other product information needs within Region. SELECTED CAREER ACCOMPLISHMENTS: Directed multiple Global Change Programs on Phones Product Management, including Brand Change & Manufacturing Name Change Implementations, enabling multi-million EUR sales. Managed 40+ Mobile Device Market Launches in Europe and Latin America, generating 70+ million sold units. Created dozens of Innovative Product Offering Solutions to increase sales throughout the product lifecycle. Managed several Device Lifecycle and Liability Management Programs, generating several million EUR cost savings by effectively consuming component liabilities during device lifecycle. Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Senior Operative Product Manager
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Mar 2012 - Apr 2014
Responsible for timely product launches and product business management in Region. One stop shop for supporting and executing the local product ramp-up and offering. Responsible for providing regional insight and prioritization for global product development.Directed regional product lifecycle planning, support of local in-market execution and regional End-of-life planning. Responsible for regional product color planning, prototype management and sales box graphics management. Product software release implementation planning.First line support for all product issues, questions, RFPs and other product information needs within Region.SELECTED CAREER ACCOMPLISHMENTS:Managed 40+ Mobile Device Market Launches in Europe and Latin America, generating 70+ million sold units. Created dozens of Innovative Product Offering Solutions to increase sales throughout the product lifecycle.Managed several Device Lifecycle and Liability Management Programs, generating several million EUR cost savings by effectively consuming component liabilities during device lifecycle. Show less
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Product Manager, LATAM Sales Unit
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Aug 2011 - Mar 2012
Responsible for timely product launches and product business management in Region. One stop shop for supporting and executing the local product ramp-up and offering. Responsible for providing regional insight and prioritization for global product development.Directed regional product lifecycle planning, support of local in-market execution and regional End-of-life planning. Responsible for regional product color planning, prototype management and sales box graphics management. Product software release implementation planning.First line support for all product issues, questions, RFPs and other product information needs within Region.SELECTED CAREER ACCOMPLISHMENTS:Managed 40+ Mobile Device Market Launches in Europe and Latin America, generating 70+ million sold units. Created dozens of Innovative Product Offering Solutions to increase sales throughout the product lifecycle. Show less
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Senior Manager, Variant & Software Management
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Feb 2009 - Aug 2011
Directed product variant and software release management operations, collaborating with product development and sales teams to ensure on-time variant deliveries.Managed process performance tracking, development, and maintenance as well as tools development, deployment, and support to 200+ users.Led global change management programs to support development projects and deployments.Managed global virtual operational and development teams, and networked cross-functionally with members of the global and local sales units.SELECTED CAREER ACCOMPLISHMENTS:Drove Horizontal Service Offering Deployment to 1,400+ product variants, generating annual sales in the tens of millions EUR. Show less
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Product Manager
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Apr 2007 - Jan 2009
Directed the full lifecycle for IT products, including financial planning and reporting, business and portfolio management, and road mapping.Commanded the IT tool current state analysis, global requirements gathering, development strategy creation, and tool deployments.Acted as operative product management representative on Nokia E2E configuration tools strategy work group.
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Planning Manager
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Feb 2005 - Mar 2007
Led the planning and operations for Sales, Marketing, and Customer Data Solutions. Financial planning, vendor management, RFPs, deployment, and change management.
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Development Manager
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Oct 2001 - Jan 2005
Directed programs and projects, including global marketing development, enterprise content management and enterprise architecture.Delivered strategy and vision expertise to enterprise content management as well as process and concept development.
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Program Manager, E-Marketing
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May 2000 - Sep 2001
Managed programs and projects that included content management and web development.Provided technical support during marketing development process.
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TietoEnator
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IT Services and IT Consulting
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1 - 100 Employee
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Analyst
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Dec 1998 - May 2000
Directed web development projects with multiple vendors; collaborated with large telecommunication customers during web development projects to ensure timely completion. Directed web development projects with multiple vendors; collaborated with large telecommunication customers during web development projects to ensure timely completion.
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Enator
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Software Development
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1 - 100 Employee
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Project Manager
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Jan 1997 - Dec 1998
Managed ERP software development projects for global customers. Managed ERP software development projects for global customers.
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Education
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2016 - 2017
Aalto University Executive Education Ltd
Key Account Manager -
1993 - 1998
University of Turku
Computer Science
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