Program and Evaluation Manager

• Apr 2019 - Present

Technical Services

• Aug 2015 - Apr 2019

- Worked as a team with my customers by reinforcing trust, listening, understanding, and engaging them to guide them to achieving their goals. - Interacted with customers in a professional, respectful, and confident manner. - Hosted meetings, took ad-hoc calls, monitored customer requests, and triaged constant flow of emails in a timely manner. - Distilled complex technical issues into understandable explanations to nontechnical users by walking them through the issues step-by-step. - Analyzed industry trends to predict future needs to keep our product current and competitive. - Utilized spreadsheets and databases to manage and report on data to be presented to customer directors. - Self-managed my schedule, developed time management and task prioritization systems, and established a strong work ethic with minimal supervision. Show less