Experience

A&D Mortgage LLC

• United States
• Financial Services
• 100 - 200 Employee

• Customer Retention Specialist

  • Feb 2023 - Present



HappyMagic

• Head of B2B sales

  • Jan 2017 - Feb 2022

  - Managed 95 accounts across board games stores, book stores, gift stores and online marketplaces (OZON, Wildberries,Yandex.Market) Russia, Kazakhstan, Belarus- Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premiumservice levels with existing accounts-Directly worked with all Key Accounts within region, personally handled all details from quoting until delivery with keycustomers-Became №1 seller in the category hobby and games/playing cards on the biggest marketplace in Russia (Ozon.ru) Show less

• Senior Sales Manager

  • Jun 2015 - Dec 2016

  -Negotiated with new customers and developed new channels (book stores, marketplaces, tobacco stores), localdistributors-Participated in the Gift Expo (the biggest gift exposition in eastern Europe, Moscow)-Successfully negotiated an exclusive contract with a Distributor in Europe

• Key Account Manager

  • Aug 2012 - May 2015

  -Was hired specifically to generate, track, and communicate all quoting activities for new and existing customers-Developed and maintained relationships with customer base, ensuring their satisfaction with products and services-Facilitated customer loyalty and company growth by providing superior service

• Customer Service Manager

  • Jan 2008 - Jul 2012

  -Communicated with customers via email, phone-Processed orders-Resolved issues with orders-Supported customers and provided service of products after purchas