Technical Account Manager

• May 2023 - Present

Head of competence center

• Nov 2022 - Jun 2023

Migration of the customer's IT infrastructure to the public cloud; Organization and provision of IT services with a high level of quality, development and compliance with SLA; Developing and upgrading the architecture of the public cloud virtualization platform and dedicated IaaS installations based on VMware Cloud Director, vSphere, NSX, vRLI products, x86 servers; Managing the virtualization platform support team; R&D execution; Tasking and controlling the implementation of technical solutions, including collaboration with related departments; Development of methodologies and control of acceptance testing; Participation in solving complex customer and operational cases as an expert. Formation and motivation of the team, participation in the selection of employees, as well as their development and regular evaluation. Experience with PRTG, vROPs monitoring systems. Achievements: - Deployed multitenant email system based on MS Exchange; - Building a clear organization of engineers' work; - eliminating the factors of cloud platform failure, which resulted in increase of availability of the target SLA services up to 99.99%; - creation of fault-tolerant solutions for the software and server infrastructure of the company. Show less

Technical Director

• Aug 2017 - Oct 2022

Senior System Administrator

• Aug 2008 - Jul 2017

- Administration of more than 150 physical and 1000 virtual servers based on Windows Server. - Maintaining new server infrastructure projects for the company from HP, Supermicro vendors. - Configuring and managing Active Directory, DNS, DHSSP, DFS, WSUS services, working with group policies. - Managing AD user accounts (2000 users). - Using Hyper-V, ESXi virtualization technologies. - MS Exchange, Kerio Control and terminal server farm administration. Utilization of RemoteApp technologies. - Veeam Backup & Replication, Acronis Backup for Windows Server. - Working with active network equipment D-link, HP, Cisco, Mikrotik. - Administration of Microsoft SQL Server CentOS, Asterisk IP PBX, Line IP video surveillance. - Providing uninterrupted operation of the company's information systems. - Collection and analysis of hardware and software failures. - Participation in the upgrade of existing server equipment. Achievements: - Bringing and upgrading software and equipment of 70 branches to the same standard; - opening of 10 Back Offices from scratch (installation and setup of server and network equipment); - leading projects on modernization of network, virtual and server infrastructure of the company; Show less