Mikhael Koufos

Data Analyst, CX and Business Control at Ilmarinen
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Contact Information
us****@****om
(386) 825-5501
Location
Helsinki, Uusimaa, Finland, FI

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Experience

  • Ilmarinen
    • Finland
    • Insurance
    • 300 - 400 Employee
    • Data Analyst, CX and Business Control
      • Dec 2020 - Present

      In my current position, I’m responsible for the overall customer experience measurement and some of the reporting both in Power BI and PowerPoint. In my work, I ensure that the data from different data sources is correct and usable, and I report both for different business units and the executive management. I also do customer profitability analyses for business control and manage the profitability calculation system. In addition, I work as a project manager in a survey software replacement project and customer experience data development. Show less

  • Helsinki Data Science Day
    • Finland
    • Events Services
    • Main Organizer
      • May 2018 - Present

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