Experience

ATIN - Loss Run Solutions

• Customer Service and Loss Run Procurement Specialist (Remote)

  • Jul 2021 - Present

  ● Address and resolve Help Desk issues, facilitating communication between commercial insurance carriers and clients for loss-run procurement. Maintain an extensive carrier database of over 1000 commercial insurance carriers throughout the US. ● Provide excellent customer service support by responding to calls and emails, processing payments via Braintree, and managing new account records in Salesforce and Pipedrive. Onboard new clients, providing comprehensive training and login support.



Dollar Bank

• United States
• Banking
• 700 & Above Employee

• Consumer Loan Collections and Recovery Document Specialist

  • Aug 2020 - Jul 2021

  Pittsburgh, PA ● Manage bankruptcy information and file Proofs of Claim for secured and unsecured loans using the PACER electronic filing system. ● Conduct skip tracing for customer verification and identification purposes. ● Collect and prepare supporting documents for loans, credit cards, and checking accounts, maintaining direct contact with attorneys' offices and Bankruptcy courts, while providing mentorship to new employees.

• Consumer Loan Collector/Counselor

  • Jul 2006 - Jul 2020

  Pittsburgh, Pennsylvania, United States ● Contact customers by phone and letter to collect on delinquent consumer loans (home equity, vehicle, unsecured term loans, and lines of credit). ● Negotiate loss mitigation options in the form of payment plans and modifications. ● Skiptrace customers using various online systems for collection purposes. ● Established rapport with attorneys, other bank branches, and customers.