Experience

4Tech

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Business Consultant

  • Apr 2019 - Present

  Montreal, Canada Area Founder of 4Tech an IT management services company who affordably provides big enterprise level tools and techniques to small-medium sized businesses for infrastructure, technical support, cyber security, and technology related products • Providing project management for IT solutions • Providing IT Infrastructure analysis, architectural design, & technical hands-on solutions implementation • Responsible for the day to day operations of the company’s products and services… Show more Founder of 4Tech an IT management services company who affordably provides big enterprise level tools and techniques to small-medium sized businesses for infrastructure, technical support, cyber security, and technology related products • Providing project management for IT solutions • Providing IT Infrastructure analysis, architectural design, & technical hands-on solutions implementation • Responsible for the day to day operations of the company’s products and services, including new product research, working with supply chains, and maintaining a high level of customer satisfaction. • Providing clients with data storage, protection, and monitoring products • Website development and maintenance • Producing marketing information and materials • Provides/Maintains social media, online content, and customer engagement platforms • Analysing services for better automation and faster service response times • Training and managing sub-contractors, and 3rd party services providers Show less



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Manager of Corporate Infrastructure and Operations

  • Jan 2016 - Jul 2018

  Canada Oversaw and participated with technical tasks for infrastructure & operations management of data centers & IT critical services, ensuring a 24/7 uptime of core business systems. Developed and managed a team of Network Administrators (4), delivery and day to day operations on several platform migrations, upgrade projects including: Virtualization of physical hosts, Windows active directory & MS Exchange version upgrades, migrating users from full to thin client desktops & decommissioning… Show more Oversaw and participated with technical tasks for infrastructure & operations management of data centers & IT critical services, ensuring a 24/7 uptime of core business systems. Developed and managed a team of Network Administrators (4), delivery and day to day operations on several platform migrations, upgrade projects including: Virtualization of physical hosts, Windows active directory & MS Exchange version upgrades, migrating users from full to thin client desktops & decommissioning systems. •Inspection and monitoring of large data center Planned and provided application infrastructure for agile development teams and projects •Prioritized workloads, monitored and adjusted staffing levels and ensured on team time delivery •Responded to infrastructure anomalies and outages utilizing redundancy plans and documented procedures with minimal downtime for business operations •Managed service desk and end user support. Using ITIL standards and keeping within service level agreements (fastest response times) •Lead internal projects to improve services and maximize return on investment, including a successful under budget virtualization of core infrastructure services. •Managed and negotiated all service contracts with suppliers and service providers in Canada. VOIP SIP lines, MPLS, mobile communications •Conducted employee performance reviews, & promoted a career development culture within the team •Mandated as sole representative for the Canadian change management board •Implementing high levels of security of systems and devices enforcing PCI standards •Maintained all documentation including network diagrams and knowledgebases Environments and Methodologies: Show less



Quickstyle Industries Inc.

• Network Manager/Technical Support

  • Dec 2013 - Dec 2015

  ville St-Laurent Management & monitoring of wide area data communications network equipment/servers Management and configuration of data center, security systems, firewalls, antivirus, back-ups Analyzing and recommendations for streamlining each departments application tools and procedures Project management and Coordination of third party consultants Documenting and correcting end user technical supports issues Implementing patches and updates of software/hardware systems Managing email… Show more Management & monitoring of wide area data communications network equipment/servers Management and configuration of data center, security systems, firewalls, antivirus, back-ups Analyzing and recommendations for streamlining each departments application tools and procedures Project management and Coordination of third party consultants Documenting and correcting end user technical supports issues Implementing patches and updates of software/hardware systems Managing email services, spam filters, virus alerts, delivery status reports Updating and modifying corporate website Managing software licenses, hardware warranties, vendor relations and acquisitions Providing user training on software and hardware Show less



Jacques Moreau Sports

• Canada
• 1 - 100 Employee

• Information Technology Manager/Business Operations

  • Aug 2009 - Dec 2013

  Montreal, Canada Area Network administration, server management Streamlining information technology related procedures Technical support, configuration, maintenance of all software and hardware Support and updates of all computers, technology, and communication systems Design, implementation, and updates to corporate website Programming, implementation, and updates to e-commerce website Technical support and training for all users Implementation and management of digital inventory tracking… Show more Network administration, server management Streamlining information technology related procedures Technical support, configuration, maintenance of all software and hardware Support and updates of all computers, technology, and communication systems Design, implementation, and updates to corporate website Programming, implementation, and updates to e-commerce website Technical support and training for all users Implementation and management of digital inventory tracking system Sales, inventory, and market analysis reports Purchasing, managing B2B systems, and liaison with suppliers Billing, accounts receivable, bookkeeping Logistics for order entry, order fulfillment, and shipping processes Internet marketing, establishment of online presence and search engine ranking Employee Management, customer service and sales support for organizations Design of product catalogs and marketing material Show less



Soroc Technology

• Canada
• Information Technology & Services
• 200 - 300 Employee

• Support Service Coordinator

  • Jul 2008 - Aug 2009

  Montreal, Canada Area Supervising & Coordinating technicians for service support calls on site at CIBC and BMO Assessing technical support issues from corporate users Requisitioning the proper hardware for service calls Assisting on-site technicians with technical support Configuration and setup of computers for high security environments



ZoomMed

• Network & Technical Support Specialists, levels 1-2-3

  • 2007 - 2008

  Brossard, Qc Network administration, server management and configuration Managing back-ups, restoring data, and security for data access Configuration and setup of programs and computers Providing technical support for end users



RHI Consulting and other various businesses

• Information Technology Consultant

  • 2001 - 2007

  Montreal, Canada Area Setting up and supporting data networks Providing technical support levels 1-2-3 for many types of industries Building and managing database solutions Building and selling multimedia systems Cabling for data network including telephone systems Training for software and sales Configuration and support of auto-dialing systems Designing and hosting websites Provided internet marketing solutions



Consoltex Inc.

• Textile Manufacturing
• 1 - 100 Employee

• Network Manager/PC Specialist

  • 1997 - 1999

  ville St-Laurent Setting up and managing local and wide networks Trouble shooting server and computer issues Designing and implementing redundancy plan and security of corporate data Integration and support of mainframe (as/400) emulation systems Providing technical support levels 1-2-3 for all departments Managing corporate internet & email server



Omnitek Micro Services

• Manager of Sales/ Support Technician

  • Jul 1996 - 1997

  Pointe-Claire Sold and installed contact management software Sales and customer service for clients On-site repair and trouble shooting for computers issues Marketing and cold calling to increase client base



McGill University - Macdonald Campus

• Local Area/Wide Area Network Assistant Manager (Stage)

  • Apr 1996 - Jun 1996

  Ste. Anne de Bellevue End-user support for professors and departments Setup and configuration of computers and software Cabling for data networks



Access Experts

• Software Sales Consultant/Account Manager

  • Jun 1993 - Jun 1995

  Dollard des Ormeaux Calling potential new customers to increase client base Processing orders from clients Customer service