Experience

Happy Joe's Pizza

• United States
• Restaurants
• 100 - 200 Employee

• Delivery Driver

  • Aug 2011 - Present

  Accurately and efficiently delivered multiple client orders in each run. Calculated and processed client payment needs. Kept track of delivery information and fuel usage. Analyzed routes for optimal delivery time. Engaged and supported management in customer satisfaction issues. Accurately and efficiently delivered multiple client orders in each run. Calculated and processed client payment needs. Kept track of delivery information and fuel usage. Analyzed routes for optimal delivery time. Engaged and supported management in customer satisfaction issues.



Americant Trust Retirement

• Dubuque, Iowa, United States

• Distribution Specialist

  • Dec 2021 - Dec 2022

  • Process loans, retirement distributions, termination distributions, and other distribution requests. • Review plan documents and verify a participant was eligible for a distribution. • Assist Account Managers with questions/concerns from participants regarding distributions. • Assist Participant Services with inquiries from participants about distributions. • Help develop and document procedures for new processes for the company. • Process loans, retirement distributions, termination distributions, and other distribution requests. • Review plan documents and verify a participant was eligible for a distribution. • Assist Account Managers with questions/concerns from participants regarding distributions. • Assist Participant Services with inquiries from participants about distributions. • Help develop and document procedures for new processes for the company.



Iowa Department of Transportation

• United States
• Government Administration
• 700 & Above Employee

• License Examiner

  • Mar 2020 - Dec 2021

  • Assist residents with obtaining certified records. • Issue certified ID cards to residents. • Assist residents with proper testing to obtain new licenses, additional endorsements, or additional licenses. • Answer phone calls and direct residents to proper entities for assistance. • File and index documents for residents per legal requirements. • Assist residents with obtaining certified records. • Issue certified ID cards to residents. • Assist residents with proper testing to obtain new licenses, additional endorsements, or additional licenses. • Answer phone calls and direct residents to proper entities for assistance. • File and index documents for residents per legal requirements.



Blain's Farm & Fleet (Blain Supply, Inc.)

• United States
• Retail
• 700 & Above Employee

• Automotive Head

  • Nov 2019 - Mar 2020

  Set planograms as needed. Ensure proper signage is up. Assist customers with questions/concerns. Work freight to he floor. Check for empty spots and fill with proper product. Set planograms as needed. Ensure proper signage is up. Assist customers with questions/concerns. Work freight to he floor. Check for empty spots and fill with proper product.



Hodge

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Putaway Technician

  • Jan 2019 - Nov 2019

  Check incoming freight for accuracy and put freight away in racking. Pull orders for customer and send orders to the dock. Complete special projects for management as needed. Check incoming freight for accuracy and put freight away in racking. Pull orders for customer and send orders to the dock. Complete special projects for management as needed.



Weber Paper Co

• Dubuque, Iowa Area

• Order Picker

  • Nov 2017 - Jan 2019



Quanex Building Products Corporation

• Dubuque, Iowa Area

• Grilles Assembler

  • Aug 2017 - Nov 2017

  • Inspect and cut material to customer specifications. • Process materials for assembly for customer. • Assemble materials and perform final inspection before sending onto customer. • Inspect and cut material to customer specifications. • Process materials for assembly for customer. • Assemble materials and perform final inspection before sending onto customer.



HTLF

• United States
• Financial Services
• 500 - 600 Employee

• Customer Care Representative

  • Nov 2016 - May 2017

  • Upload insurance policies into databases. • Communicate with bankers to resolve discrepancies on insurance policies. • Assist bankers with problems relating to customer loans. • Assist customers with obtaining tax documentation and answer general loan inquiries. • Upload insurance policies into databases. • Communicate with bankers to resolve discrepancies on insurance policies. • Assist bankers with problems relating to customer loans. • Assist customers with obtaining tax documentation and answer general loan inquiries.



Orkin Pest Control

• Dubuque iowa

• Route Manager

  • Jan 2016 - Nov 2016

  Maintaining current client base while working on growing new customer base in the area. Responding to customer concerns. Maintaining current client base while working on growing new customer base in the area. Responding to customer concerns.



Diamond Jo Casino

• Valet/Shuttle Driver

  • Nov 2007 - Jun 2013

  Acquired diverse motor vehicle experience. Supplied guests and residents with directions and information about amenities and services. Anticipated guests’ service requirements. Provided help to individuals with disabilities. Acquired diverse motor vehicle experience. Supplied guests and residents with directions and information about amenities and services. Anticipated guests’ service requirements. Provided help to individuals with disabilities.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Car Prep

  • Aug 2009 - May 2013

  Cleaned vehicle external area by hand, brush and by operating washing equipment. Cleaned vehicle windows, lights, windshields, mats and exterior body manually. Performed basic maintenance check determined requirement and added windshield fluid, gas, water or sent vehicle for maintenance. Assisted with local automobile deliveries. Performed other job-related duties as assigned. Cleaned vehicle external area by hand, brush and by operating washing equipment. Cleaned vehicle windows, lights, windshields, mats and exterior body manually. Performed basic maintenance check determined requirement and added windshield fluid, gas, water or sent vehicle for maintenance. Assisted with local automobile deliveries. Performed other job-related duties as assigned.



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Rental Agent

  • Nov 2008 - Dec 2009

  Clarified the rules of renting vehicles and the applicable charges to customers. Guided customers in booking vehicles according to the number of members traveling. Researched on various locations and rental rates and sold travel packages that suit the customers. Greeted customers, answered telephone calls. Assessed customers' request for vehicle renting. Clarified the rules of renting vehicles and the applicable charges to customers. Guided customers in booking vehicles according to the number of members traveling. Researched on various locations and rental rates and sold travel packages that suit the customers. Greeted customers, answered telephone calls. Assessed customers' request for vehicle renting.



Coca-Cola Consolidated

• United States
• Food and Beverage Services
• 700 & Above Employee

• Retail Merchandiser

  • Feb 2008 - Oct 2008

  Maintained customer relationships by visiting with store managers, department managers, answering their questions; responding to special requests. Sustained store shelves by observing displays of company products; removing damaged or freshness-dated products; providing optimum display of products. Maintained quality results by following and enforcing standards. Maintained inventory by restocking shelves with product from inventory; observing inventory levels; prompting sales team to reorder when levels appeared low. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Team Lead

  • Apr 2006 - Jan 2007

  Coaching retail employees on effective sales and productivity techniques. Analyzed the assigned projects and distributed tasks to the members as per their area of expertise. Offered solutions to the top management regarding project-related queries. Analyzed the individual performance of each team member and wrote employee reviews. Coaching retail employees on effective sales and productivity techniques. Analyzed the assigned projects and distributed tasks to the members as per their area of expertise. Offered solutions to the top management regarding project-related queries. Analyzed the individual performance of each team member and wrote employee reviews.