Experience

Burlington Electric Department

• United States
• Utilities
• 1 - 100 Employee

• Manager of Customer Care, Communications, and Energy Services

  • Feb 2019 - Present

  Lead and manage municipal electric utility's customer service, energy services (efficiency and strategic electrification), and communications teams in the City of Burlington, Vermont, the first city in the nation to source 100% of its power from renewable generation. Serve as member of executive management team leading effort to make Burlington a Net Zero Energy city by reducing and eventually eliminating fossil fuel usage across electric, thermal, and ground transportation sectors. Direct, coordinate, and oversee all aspects of managing and improving the customer experience for 17,000 residential and 4,000 commercial/industrial customers. Help create exceptional customer experience by soliciting community feedback and employee input and by using metrics to better understand public needs. Work to evolve energy efficiency programs to drive deeper greenhouse gas emissions reductions and complement those programs with strategic electrification efforts, while ensuring that all programs are equitable and accessible, with a priority given to low-to-moderate income, rental, black, indigenous, and people of color (BIPOC), immigrant, and refugee populations. Develop and implement effective communications, public relations, and community outreach plans with a focus on website and social media channels to educate and engage customers and enhance BED’s ability to provide increasingly personalized, one-on-one support to its customers. Collaborate in development and delivery of marketing and social media plans as customer and community engagement tools. Serve as BED’s communications director and public affairs officer, including as primary media contact, liaison to governmental bodies, and representative to community organizations. Assist in management of legislative relationships and contract lobbyists. Coordinate, implement, and evaluate all public relations and community service activities and events.

• Manager of Customer Care and Communications

  • May 2017 - Feb 2019

• Director of Customer Care, Community Engagement, and Communications

  • Oct 2015 - May 2017

• Director of Customer Engagement and Communications

  • Jul 2015 - Oct 2015



Office of Mayor Miro Weinberger

• United States

• Chief of Staff

  • Jul 2013 - Jul 2015

  Served as liaison to City of Burlington, Vermont Departments and their Directors, as well as to the City Council, State, and Federal government contacts. Acted as communications director for the Mayor’s Office, as well as advisor to City Departments on communications and media matters. Represented the Mayor’s Office in communications with the general public. Staffed the Mayor at internal City meetings and external community events. Spoke on behalf of the Mayor at community events. Connected the Mayor’s Office with the public and the media to foster open government by developing and managing communications tools that facilitate transparency.

• Assistant to the Mayor for Operations & Communications

  • Apr 2012 - Jul 2013



Miro for Mayor

• United States
• Political Organizations

• Transition Team Member

  • Mar 2012 - Apr 2012

• Communications & Finance Director

  • Jan 2012 - Mar 2012



Jvillage Network

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• President

  • Mar 2009 - Jan 2012

  Served as public face of company that engages and grows the membership communities of synagogues and other Jewish non-profits by providing low-cost, easy-to-update, feature-rich websites and membership engagement solutions. Guided overall company strategy in concert with board of directors. Managed company sales and marketing processes.



Ohavi Zedek Synagogue

• Executive Director

  • Sep 2007 - Mar 2009

  Managed daily affairs, finances and staff of 375-family congregation with $725,000 budget. Balanced and met needs of congregants, clergy and board of directors. Developed and implemented fundraising strategies to meet annual budget and capital campaign goals. Created and executed plan to increase membership and active involvement of existing members. Supervised and edited monthly and weekly newsletters.



Temple Emanu-El

• Executive Director

  • Aug 2005 - Jul 2007

  Managed daily affairs, finances and staff of 700-family congregation with $1.6 million budget.



Self-Employed

• Political & Communications Consultant

  • Feb 2005 - Aug 2005

  Researched legislative issues and wrote press releases, opinion pieces and talking points for clients, including Alabama House of Representatives Democratic Caucus and Alabama Democratic Party.



Alabama Democratic Party

• Executive Director

  • Dec 2003 - Feb 2005

  Managed daily party operations, including paid staff of five and volunteers. Crafted and managed $1.5 million budget. Created and implemented fundraising strategy. Developed message and media plan. Served as spokesperson with print, television and radio media.



Office of the Governor for the State of Alabama

• Director of Communications/Press Secretary

  • Jun 2002 - Jan 2003

• Deputy Press Secretary

  • Feb 2002 - Jun 2002



US Department of Justice, US Attorney's Office for the Middle District of Alabama

• Assistant United States Attorney

  • Feb 2000 - Feb 2002

  Engaged in all aspects of federal criminal prosecutions, including investigating and building cases with federal, state, and local law enforcement agents, presenting cases to grand juries, trying cases before juries and orally arguing cases before a federal court of appeals.



US District Court for the Middle District of Alabama

• Judicial Law Clerk

  • Nov 1998 - Feb 2000

  Researched legal issues and drafted opinions in civil and criminal cases for federal judge.



Joe Turnham for US Congress, 3rd Congressional District of Alabama

• Campaign Manager

  • Feb 1998 - Nov 1998

  Crafted and executed campaign strategy. Promoted candidate through media. Managed paid and volunteer staff.



New Jersey Democratic State Committee

• Finance Director

  • Nov 1996 - Feb 1998

  Managed state party operating budget, fundraising and daily headquarters operations. Provided legal counsel to state party.



Clinton/Gore Coordinated Campaign of the New Jersey Democratic State Committee

• Deputy Comptroller

  • Aug 1996 - Nov 1996

  Worked with comptroller in all phases of campaign finance compliance and fundraising.



Lum Danzis Drasco Positan & Kleinberg

• Litigation Associate

  • Oct 1995 - Aug 1996

  Appeared in New Jersey and New York federal and state courts. Researched and drafted motions and briefs.



New Jersey Courts

• United States
• Administration of Justice
• 300 - 400 Employee

• Judicial Law Clerk

  • Aug 1994 - Aug 1995

  Researched legal issues and drafted memoranda in preparation for and during criminal jury trials.