Experience

RJR Innovations

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Presales Specialist

  • Apr 2022 - Present

  Ottawa, Ontario, Canada



BMC Software

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Presales Consultant

  • Oct 2003 - Apr 2022

  Tampa/St. Petersburg, Florida Area Provide product demonstrations and technical support for prospective customers of BMC Software applications in assistance of the sales team.



Numara Software

• Sales Engineer

  • Sep 2008 - Feb 2012

  Provide product demonstrations and technical support for prospective customers of Numara Software applications in assistance of North American sales team.

• Senior Technical Support

  • May 2004 - Sep 2008

  Respond to requests for technical assistance and education via phone and email from Numara Software customers.



Eckerd

• Retail
• 1 - 100 Employee

• IT Security Administrator

  • Oct 2002 - Oct 2003

  Managed user access for all Eckerd employees across multiple platforms (Windows Active Directory, Mainframe, UNIX, SQL, Oracle and numerous other applications).



PwC

• Professional Services
• 700 & Above Employee

• Senior Technical Support

  • Oct 2000 - Aug 2002

  Provide assistance via phone and field work to associates and partners of PricewaterhouseCoopers. Worked primarily as a Field Tech at Tyson's Corner, VA and in the National Support Center in Tampa, FL.



Infor

• United States
• Software Development
• 700 & Above Employee

• Technical Support Representative

  • Oct 1997 - Aug 1999

  Provided technical support to StarBuilder customers.