Interim Head of Operations SE & NO

• Sep 2023 - Present

Interim Team Lead - Operations SE & NO

• Jul 2023 - Aug 2023

Operations Manager - eMobility Nordic, E.ON Drive

• May 2022 - Jul 2023

Junior Operations Manager - eMobility Nordic, E.ON Drive

• Sep 2021 - May 2022

IT Consultant

• Sep 2021 - May 2022

EU Service Desk Team Leader

• Jan 2017 - May 2019

• Moved from a regional support structure to a unified 24hour global help desk with on call support. Managed workflow and escalations of a small supportteam. • Regularly met with department heads to take feedback, requests and to plan projects to facilitate their teams.• Helped facilitate a multi-year project of uniting Order, Logistics, Manufacturing & Financial Management with Oracle EBS as a single solution. • Utilised OneDrive for end user file backups, Teams &SharePoint for collaboration and Skype (Lync) for conferencing. • Streamlined Windows 10 laptop and PC imagedeployments by utilising MDT in conjunction with WDS. Replaced Wyse thin client infrastructure with a managed HP solution. Show less

EU Service Desk Analyst

• Jun 2013 - Jan 2017

• Migrated to Remedy Salesforce for incident management, problem tracking and user guides. • Branched out services to a subsidiary (Nuseed) which required infrastructure and staff support in Serbia, Hungary, Ukraine and Russia. • Performed a technician role on large scale projects such asupgrading Citrix XenApp 4.5 to 6.5; migrating to newphysical hosts, replacing Windows Server 2003/2007servers with 2013. • Assisted in migrating IBM Lotus email clients to MicrosoftOffice 365. • Coordinated service contract agreements & renewals forequipment, printers, software etc. Modernised meeting rooms by installing Lifesize videoconference suites. Show less

UK & NL Service Desk Analyst

• Oct 2011 - Jun 2013

• Became first line contact for technical issues at UK & NL offices, production facilities and for remote workers. • Migrated all workstations from Windows XP to Windows 7 across offices, production plants and laboratories. • Utilised TrackIT for helpdesk and inventory management. • Made regular onsite visits to the Netherlands to assist staff with technical issues, implement new hardware installations and coordinate infrastructure maintenanceand upgrades. • Supported in house applications as well as industrial software such as AutoDesk AutoCAD, Chromeleon, ROSS ERP. • Performed Windows Server 2003/2007 & VMWare vSphere administration. Show less