Experience

Ungerboeck

• United States
• Software Development
• 1 - 100 Employee

• Client Care Consultant

  • Nov 2019 - Present

  Re-creating software bugs for development investigationInterpreting and rectifying complicated issuesWorking with IIS websites and SQL databasesIdentifying patterns and areas of improvementManaging customer escalations and expectationsProviding training to customers. Mentoring and training of new and existing staffCollaborating with local and international colleaguesSoftware patch testing and pre-release version testing Re-creating software bugs for development investigationInterpreting and rectifying complicated issuesWorking with IIS websites and SQL databasesIdentifying patterns and areas of improvementManaging customer escalations and expectationsProviding training to customers. Mentoring and training of new and existing staffCollaborating with local and international colleaguesSoftware patch testing and pre-release version testing



Qenos

• Australia
• Plastics Manufacturing
• 300 - 400 Employee

• Systems Administrator

  • Nov 2017 - Oct 2019

  1st, 2nd & 3rd level Helpdesk for SOE, Domino Mail & Database ApplicationsCoordinate Support Team workload and prioritiesAsset Manage PC's, Laptops, Printers/Copiers, PABX Phones, Mobiles/SmartPhones, ProjectorsPrimary for Identity Management (including LDAP), Server based Licensing (Flex, Aspen, CAD, Solidworks, etc) Domino Mail & Database Infrastructure, Print ServersApplication packaging for SCCM, Telephony Administration (Cisco, NEC, Knox, AirWatch) Secondary for Comms Infrastructure (Cisco, Lenel Security, Physical Networking)Support for Infrastructure Team (MS Admins, SAP Admins)

• IT Asset Management & Support Coordinator

  • Jun 2014 - Nov 2017

  2nd & 3rd level Helpdesk for SOECoordinate Support Team workload and prioritiesAsset Manage PC's, Laptops, Printers/Copiers, PABX Phones, Mobiles/SmartPhones, ProjectorsPrimary for Identity ManagementSecondary for Comms InfrastructureSupport for Infrastructure Team (Domino Admins, MS Admins, SAP Admins)

• IT Asset Deployment & Support

  • 2011 - Jun 2014

  2nd & 3rd level Helpdesk for SOEPrimary for IT Assets: PC's, Laptops, Printers/Copiers, PABX Phones, Mobiles/SmartPhones, ProjectorsPrimary for Identity ManagementSecondary for Comms InfrastructureSupport for Infrastructure Team (Domino Admins, MS Admins, SAP Admins)



Lowther Hall Anglican Grammar School

• Australia
• Primary and Secondary Education
• 1 - 100 Employee

• ICT Administrator

  • 2008 - 2011

  All IT support and administration: Desktop/Laptop hardware and software support, network build, maintenance and development All IT support and administration: Desktop/Laptop hardware and software support, network build, maintenance and development



Melbourne & Olympic Parks

• Australia
• Events Services
• 100 - 200 Employee

• ICT Infrastructure Specialist

  • 2002 - 2008

  Started as a trainee network admin and developed into the person I am today. 6 years of constant change and learning Started as a trainee network admin and developed into the person I am today. 6 years of constant change and learning