Experience

MIKE CALVERT TOYOTA

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Title Clerk

  • May 2023 - Present

  Processes all new and used vehicles for registration in the state in which they will be titled. Prepares tax and title documents. Submits all legal transfer work to the Department of Motor Vehicles. Verifies that funds have been collected and the correct lienholder paid off before processing title applications. Checks for accuracy in the application and ensures that all information is complete. Prepares payoff checks for new vehicles and trade-ins. Bills out all dealer trades and prepares Certificates of Origin. Maintains a system to verify out-of-state titles. Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the comptroller at the end of month. Signs over titles for all wholesalers who have paid in full. Prepares a monthly report to management of any funds not collected from wholesalers due to missing or incomplete title work. Prepares stock cards for new and used vehicles. Posts vehicle sales and purchases. Processes/registers all vehicle warranties and extended service contracts, maintaining a log of all contracts processed and mailed. Processes yearly renewal of dealer tags in conjunction with comptroller. Stays abreast of title regulations. Attends seminars held by local licensing bureaus and any available training on title regulations. Cross-trains others to handle title clerk daily responsibilities. Conducts periodic training sessions for F&I managers and sales personnel regarding title regulations and procedures and issues a written memo to managers and all sales personnel whenever regulations change. Directs title runner in daily routines. Maintains a professional appearance and a neat work area. Show less



Rivian

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Vehicle Operations Specilaist

  • Mar 2022 - Oct 2022

  Manage paperwork and documentation for deliveries; ensure necessary paperwork is submitted on time Responsible for validating consistency of vehicle quality and capturing failures for cross-functional feedback Ensure vehicle quality standards through supporting vehicle wash and/or detailing/paint correction activities Prepare, inspect, and stage vehicles for various workflows and vehicle types Receive inbound vehicle inventory, inspect for quality, and complete Bill of Lading (BOL) paperwork Ensure the parking lot is always safe and drivable. Oversee inventory management activities for Vehicle Operations and partner teams on site Serve as a subject matter expert in all facets of Vehicle operations Responsible for conducting and leading opening/closing procedures Manage charging station capacity and maintenance to ensure there is a plan of action based on scheduled customer demand and prioritization. Lead problem solving activities with cross-functional partners on site Conduct various audits to include but not limited to, security, inventory, asset location, etc. Communicate and surface roadblocks as well as propose resolutions to management where needed Complete additional work and tasks as requested by the leadership team Show less



Vroom

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Quality Assurance Specialist

  • Feb 2021 - Feb 2022

  ●Ensured that the final product observed the company's quality standards ●Proposed measures to correct or improve the company’s final products and processes ● Maintains awareness of updates and changes within the tag and title documentation practices, standards, and processes across all states. ●Documented quality assurance activities and created audit reports. ● Interacts with customers and employees in resolving titling and vehicle registration and all other general related issues. ● Responsible for meeting and maintaining departmental performance indicators and team metrics. ●Creating training materials and operating manuals for new employees, as well as training new employees Show less



Mossy Nissan

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Title Clerk

  • Mar 2020 - Feb 2021

  Processes all new and used vehicles for registration in the state in which they will be titledPrepares tax and title documentsSubmits all legal transfer work to the Department of Motor VehiclesSigns over titles for all wholesalers who have paid in fullCompiles and maintains a complete list of all outstanding title workProcess and verify incoming titles accurately so as to transfer to buyersAnswer and respond to customers courteously on all issues relating to titles

• Owner Loyalty Manager/ Customer Service Manager

  • Aug 2018 - Mar 2020

  Monitor dealership surveys and maintained a Tier 1 KPI score by the end of quarterRespond to social media reviewsOrganized incoming license platesMade sure all training courses are completed by staff before end of quarterConducted weekly email collection calls for marketing purposesDaily 48 hour follow- up calls to service & sales customersPost to dealership social media accounts



Amazing Lash Studio

• United States
• Personal Care Services
• 500 - 600 Employee

• Lead Consultant/Assistant Manager

  • Jan 2016 - Aug 2018

  Resolved Customer Complaints and Chargebacks Provided customer service to clients with questions and concerns regarding retail products and membership services. Focused on retention through establishing relations with members to provide superior customer service. Answered phones/ respond to emails in a timely manner Met Daily & Monthly sales goal Informed customer of current promotions Key Holder- Open and Closed store during various shifts Resolved Customer Complaints and Chargebacks Provided customer service to clients with questions and concerns regarding retail products and membership services. Focused on retention through establishing relations with members to provide superior customer service. Answered phones/ respond to emails in a timely manner Met Daily & Monthly sales goal Informed customer of current promotions Key Holder- Open and Closed store during various shifts