Mike Hoddy
B.A. (Hons) Fine Art student (Northbrook College) Full Time at Northbrook College- Claim this Profile
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Bio
Christian Doherty
I hired Mike at West Midlands Police for his expertise and his pragmatic and 'can-do' approach and ability to inspire others at a time when Service Management needed a shot in the arm. And I am pleased to say it was an excellent decision/choice and through his hard work, dedication and engagement skills; Mike made a significant contribution/difference and left Service Management in a much healthier position. I am therefore very happy to recommend Mike to companies that want someone who can come and crack on with it from day one.
Paul Clements
Having been involved in the appointment of Mike to manage a specific project it became clear very quickly that his deep service management experience and expertise could be used in a much wider senior capacity. Mike took on the transformation of the Service Delivery area at a difficult time and through determination and commitment succeeded in introducing good practice across that team, significantly improving delivery and morale. Mike has an instinctive understanding of how ITIL-based service management works in challenging public sector environments and would push hard for critical changes to be made, working with and influencing senior members of the management team at all levels. At all times Mike behaved in a confident and professional manner but has a great sense of humour that was appreciated by his colleagues. I wholeheartedly recommend Mike for any senior ICT Service Mgt or Head of ICT role.
Christian Doherty
I hired Mike at West Midlands Police for his expertise and his pragmatic and 'can-do' approach and ability to inspire others at a time when Service Management needed a shot in the arm. And I am pleased to say it was an excellent decision/choice and through his hard work, dedication and engagement skills; Mike made a significant contribution/difference and left Service Management in a much healthier position. I am therefore very happy to recommend Mike to companies that want someone who can come and crack on with it from day one.
Paul Clements
Having been involved in the appointment of Mike to manage a specific project it became clear very quickly that his deep service management experience and expertise could be used in a much wider senior capacity. Mike took on the transformation of the Service Delivery area at a difficult time and through determination and commitment succeeded in introducing good practice across that team, significantly improving delivery and morale. Mike has an instinctive understanding of how ITIL-based service management works in challenging public sector environments and would push hard for critical changes to be made, working with and influencing senior members of the management team at all levels. At all times Mike behaved in a confident and professional manner but has a great sense of humour that was appreciated by his colleagues. I wholeheartedly recommend Mike for any senior ICT Service Mgt or Head of ICT role.
Christian Doherty
I hired Mike at West Midlands Police for his expertise and his pragmatic and 'can-do' approach and ability to inspire others at a time when Service Management needed a shot in the arm. And I am pleased to say it was an excellent decision/choice and through his hard work, dedication and engagement skills; Mike made a significant contribution/difference and left Service Management in a much healthier position. I am therefore very happy to recommend Mike to companies that want someone who can come and crack on with it from day one.
Paul Clements
Having been involved in the appointment of Mike to manage a specific project it became clear very quickly that his deep service management experience and expertise could be used in a much wider senior capacity. Mike took on the transformation of the Service Delivery area at a difficult time and through determination and commitment succeeded in introducing good practice across that team, significantly improving delivery and morale. Mike has an instinctive understanding of how ITIL-based service management works in challenging public sector environments and would push hard for critical changes to be made, working with and influencing senior members of the management team at all levels. At all times Mike behaved in a confident and professional manner but has a great sense of humour that was appreciated by his colleagues. I wholeheartedly recommend Mike for any senior ICT Service Mgt or Head of ICT role.
Christian Doherty
I hired Mike at West Midlands Police for his expertise and his pragmatic and 'can-do' approach and ability to inspire others at a time when Service Management needed a shot in the arm. And I am pleased to say it was an excellent decision/choice and through his hard work, dedication and engagement skills; Mike made a significant contribution/difference and left Service Management in a much healthier position. I am therefore very happy to recommend Mike to companies that want someone who can come and crack on with it from day one.
Paul Clements
Having been involved in the appointment of Mike to manage a specific project it became clear very quickly that his deep service management experience and expertise could be used in a much wider senior capacity. Mike took on the transformation of the Service Delivery area at a difficult time and through determination and commitment succeeded in introducing good practice across that team, significantly improving delivery and morale. Mike has an instinctive understanding of how ITIL-based service management works in challenging public sector environments and would push hard for critical changes to be made, working with and influencing senior members of the management team at all levels. At all times Mike behaved in a confident and professional manner but has a great sense of humour that was appreciated by his colleagues. I wholeheartedly recommend Mike for any senior ICT Service Mgt or Head of ICT role.
Experience
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Northbrook College
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United Kingdom
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Education
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100 - 200 Employee
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B.A. (Hons) Fine Art student (Northbrook College) Full Time
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Sep 2022 - Present
Finally made the leap into learning. I am now a full time BA (Hons) Fine Art student ant Northbrook College, Worthing as part of the Chichester College Group….why? Because I can! Finally made the leap into learning. I am now a full time BA (Hons) Fine Art student ant Northbrook College, Worthing as part of the Chichester College Group….why? Because I can!
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Mayfield Service Integration Ltd.
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Worthing
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Managing Director
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Oct 2014 - Present
Development and evolution of SIAM service processes through close working with Public Sector and Private Sector clients. Assessment and review of existing support structures, performance capability and development of Target Operating Models (TOM). Development and evolution of SIAM service processes through close working with Public Sector and Private Sector clients. Assessment and review of existing support structures, performance capability and development of Target Operating Models (TOM).
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National Crime Agency (NCA)
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United Kingdom
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Law Enforcement
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700 & Above Employee
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Service Integration, Architecture and Design
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Sep 2015 - Oct 2017
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Met Office
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United Kingdom
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Environmental Services
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700 & Above Employee
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Service Management Consultant
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Oct 2014 - Mar 2015
To provide service management consultancy to the Head of Infrastructure and Operations To assist in the on going development of service operations To assist in developing service performance metrics and business requirements To provide subject matter expertise on service integration with suppliers and others. To provide service management consultancy to the Head of Infrastructure and Operations To assist in the on going development of service operations To assist in developing service performance metrics and business requirements To provide subject matter expertise on service integration with suppliers and others.
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Managing Director
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Jun 2008 - Oct 2014
Established and implemented ISO20000 and ITIL compliant processes and services across a wide range of client accounts including Public and Private sectors. Provide subject matter expertise on the transformation of organisations, structures and service deliverables. Build and develop the organisation required to practically manage the services and processes as required. Recruit and develop the team(s) to face the customer and internally. Currently researching the relationship between 'The Cloud' and service management from an ITIL / ISO20000 perspective in the Public and Private sectors Show less
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Volunteer Driver and assistant
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Aug 2014 - Sep 2014
Volunteer minibus driver for children with special needs including wheelchair users Provide help and assistance as required with the care of the children and their carers Provided transport to and from a variety of events to give the children the widest possible experience and fun. To give something back to my community. Volunteer minibus driver for children with special needs including wheelchair users Provide help and assistance as required with the care of the children and their carers Provided transport to and from a variety of events to give the children the widest possible experience and fun. To give something back to my community.
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Department of Business, Innovation and Skills
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London, United Kingdom
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Service Management Lead (SIaM)
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Mar 2014 - Jun 2014
• Assure the current status of the service management operating model design, products, processes and implementation plans; • Review the Governance Design, Service Catalogue Design, Testing and Implementation Plans; • Identify any improvements, gaps, risks or issues that need to be addressed; • Work with the Intelligent Customer (BAU) services to create and approve compliant Master Service Agreements between suppliers; • Monitor supplier transition activities to ensure they are meeting targets and commitments; • Develop risk mitigation strategies to minimise business disruption where non-standard integration is required with third parties; • Develop and communicate service transition plans for each of the service providers in the EVOLVE Target Operation Model; • Assist in the Testing of the Service Management processes and reports; • Define the criteria that needs to be met by service suppliers prior to accepting that the Service Management Monitoring and Reporting is ready to go live; • Develop an ITIL standard code of practice for the ICS service management team • Implement the new Service Management processes providing training, support and assistance to the new ICS staff during the parallel running of the ICS alongside the current Service Management function; • Embed the Service Management processes in the new ICS; • Mentor the new ICS representatives; • Represent the Department at various working groups including but not limited to the Service Management working group. • Provide expert advice to EVOLVE stakeholders on establishing and transitioning to a SIAM Service Model. Show less
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UK Home Office
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United Kingdom
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Government Administration
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700 & Above Employee
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Head of Incident Management
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Mar 2013 - Mar 2014
To lead the engagement with service providers, developing relationships and improvement strategiesTo develop and manage the processes around Major Incident and escalationTo assist in the development of managment information and communicationsTo provide support and assistance to senior team members in Home Office IT.(From the 24th February 2014 the role will be transferred and I will be available for other challenges)
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Service Management Strategy and Design Consultant
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Aug 2012 - Mar 2013
Research and development of SIAM models across commercial and public sector organisations.Development of service management options within a large scale public sector procurement .Provide subject matter expertise on supplier management, due dilligence and service strategy in a secure environment.
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Staffordshire & Stoke on Trent NHS Partnership Trust
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Stoke on Trent
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Head of Service Delivery
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Feb 2012 - Aug 2012
Working with the CIO, assist in the development of the IS Service Management and Delivery strategy for SSOTP during the Transformation and Transition phase. Implementing and embedding ITIL and ISO20000 level processes within the new organisation Management of external and internal suppliers to improve Service Quality Developing Continual Service Improvement strategies Developing SLA/OLA relationships Embedding controlled JFDI processes. Establishing a culture of 'No Surprises' through escalation and alerting processes Carried out Service Strategy and Design review of current services Presented alternative stratgies based on service business requirements and good practice. Show less
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Essex County Council
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Government Administration
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700 & Above Employee
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Technical Project Manager - Service Management
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Jan 2012 - Feb 2012
•End to end responsibility for the development delivery of the project to production across all life cycle phases. •Day to Day Technical Management of the project including the delivery of the key components •Primary Interface to the Business and other key stakeholders •Primary Interface to other Technical Functions that are dependent upon the project •Working with the Business to ensure that the solution follows all the new ITIL service management procedures •Working with the Service Delivery Teams to ensure that the solution meets are the requirements •Responsible for Project Management including working with the Business to ensure the system integration is thoroughly tested before deployment •Other ad-hoc administration tasks attributed with ownership of the project such as auditing, health checks and documentation. •Budget management and financial modelling as required Show less
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West Midlands Police
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Law Enforcement
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700 & Above Employee
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Interim Head of Service Delivery
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May 2010 - Dec 2011
Developed the Service Delivery capability of the IS department, provided strategic development of the service management structure and improved performance across all delivery units by:- Reprioritised Call handling processes Established good practice Service Level Management Established Critical Incident reporting Restructuring the field engineering service Developing and motivating service management teams Providing subject matter expertise to CIO level ICT lead on Phase 1 £16M Priority Based Budget review Show less
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Security Industry Authority
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United Kingdom
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Government Administration
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300 - 400 Employee
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Complaints and Contact Escalation consultant
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Feb 2010 - Apr 2010
Reviewed current processes in line with good practice (ISO10002:2004), Produced recommendations for change to achieve recognisable standards and stabilise the service. Reviewed current processes in line with good practice (ISO10002:2004), Produced recommendations for change to achieve recognisable standards and stabilise the service.
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BAE Systems Digital Intelligence
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Service Management Lead (NPIA contract)
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Dec 2008 - Aug 2009
Responsible for the development of the Service Management strategy across National Policing Improvement Agency (NPIA) projects and 43 Police Forces working within the ISIS convergence team. Responsible for the development of the Service Management strategy across National Policing Improvement Agency (NPIA) projects and 43 Police Forces working within the ISIS convergence team.
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Serco
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IT Services and IT Consulting
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700 & Above Employee
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Senior Consultant
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Oct 2007 - Sep 2008
Senior consultant with responsibility for Service Management and process development in high profile central and local government. Senior consultant with responsibility for Service Management and process development in high profile central and local government.
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Service Director
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2003 - 2007
Responsible for the building of relationships with the client in Leeds, developing the service management architecture, recruiting and deploying the teams involved and making it all work! Also a catalyst in winning the service desk contract, achieving assurance on the service processes and delivery of the service in the early stages. Responsible for the building of relationships with the client in Leeds, developing the service management architecture, recruiting and deploying the teams involved and making it all work! Also a catalyst in winning the service desk contract, achieving assurance on the service processes and delivery of the service in the early stages.
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Fujitsu
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IT Services and IT Consulting
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700 & Above Employee
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Service Director
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1998 - 2007
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Education
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1967 - 1971
Counthill Comprehensive
Community
