Mike Didiano
Technical Account Manager at Managed Solution- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Tariq Rashid
Mike is a Super Geek. Clients alway happy with him, even now he left us clients ask about him specifically. His dedication and geek mind differentiate him from other techs. At other company he won the "Tech of the Month" on his first month onboard. Best of Luck our "MagicMike"
Tariq Rashid
Mike is a Super Geek. Clients alway happy with him, even now he left us clients ask about him specifically. His dedication and geek mind differentiate him from other techs. At other company he won the "Tech of the Month" on his first month onboard. Best of Luck our "MagicMike"
Tariq Rashid
Mike is a Super Geek. Clients alway happy with him, even now he left us clients ask about him specifically. His dedication and geek mind differentiate him from other techs. At other company he won the "Tech of the Month" on his first month onboard. Best of Luck our "MagicMike"
Tariq Rashid
Mike is a Super Geek. Clients alway happy with him, even now he left us clients ask about him specifically. His dedication and geek mind differentiate him from other techs. At other company he won the "Tech of the Month" on his first month onboard. Best of Luck our "MagicMike"
Experience
-
Managed Solution
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Technical Account Manager
-
Aug 2022 - Present
-
-
Senior Dedicated Support Engineer
-
May 2022 - Aug 2022
-
-
Field Engineer
-
May 2021 - May 2022
-
-
-
SugarShot
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Help Desk Team Lead & Jr. SysAdmin
-
Jun 2017 - Apr 2021
Responsibilities:• Manage the service delivery team’s daily activities as well as the dispatch process• Identify trends and develop strategies to support these trends• Contribute to the continuity of computer services by providing the necessary technical leadership • Administration and management of Remote Monitoring and Management tool(s) • Administration and management of Professional Services Automation tool(s) • Design and maintain process documentation for the service delivery team• Provide accurate reports and metrics to company management on the status and budget of on-going service and agreements • Active role in daily management of all services calls• Ensure that systems, processes and methodologies are followed according to company guidelines • Responsible for service scheduling, escalation and client satisfaction• Assist in the development of technical support engineers from a career perspective
-
-
-
Computer Solutions Group, Inc.
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Help Desk Manager
-
Jun 2017 - Apr 2018
Merged with I2X to form SugarShot Merged with I2X to form SugarShot
-
-
-
AllSafe IT
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Service Desk Engineer
-
Feb 2015 - May 2017
Service Desk, Project Management, and ITSec for over 200 client networks. Service Desk, Project Management, and ITSec for over 200 client networks.
-
-
-
-
Owner
-
Jan 2011 - Feb 2015
-
-
-
Geotechnics
-
United States
-
Civil Engineering
-
1 - 100 Employee
-
IT Specialist, Laboratory Technican
-
Jan 1996 - Jan 2011
-
-
-
UPMC
-
United States
-
Hospitals and Health Care
-
700 & Above Employee
-
Data Entry Specialist
-
Jun 2001 - Feb 2004
Data entry and verification for claimsPromoted staff efficiency by streamlining processes Data entry and verification for claimsPromoted staff efficiency by streamlining processes
-
-
Education
-
2000 - 2003
Community College of Allegheny County
Information Technology, Computer Science -
1996 - 2000
Woodland Hills High School
Community
