Business Development Manager

• Feb 2022 - Present

• Manage day to day operations, schedule/host team meetings, maintain inventory to ensure accurate supply ordering & management as well as oversee sales department. • Work directly with clients to provide exceptional client service, operational support and risk management. • Serve as a primary point of contact for client’s escalations, removing impediments affecting operational management which could damage the client experience. • Onboard new clients, maintain professional relationships, ensure objectives are met/exceeded, & manage any associated risk. • Introduce new and existing clients to the firm’s offerings, identifying and preventing fraudulent activities. • Oversee financials including but not limited to managing department budget, ensuring accurate payroll via ADP, created profit & loss statements as well as Balance Sheets. • Handle all accounts receivable including recovering aging invoices, and accounts payable by creating checks to distribute to USCIS and clients • Prioritize balancing finances in QuickBooks by checking accounts for customer deposits, approving, or denying refunds, and maintaining all accounts with financial institutions such as Chase and AMEX. • Serve as HR administrator for BD & Sales; participate in actively recruiting new team members by reviewing resumes, screening interviews (virtual or in-person), hiring, onboarding, orientation, created training program & agenda as well as extending benefits packages. • Oversee staff, both in-house and remote, monitor time & attendance, conduct performance reviews, create performance improvement plans with members to prevent termination, promoted an inclusive work environment for all.

Program Manager

• Aug 2020 - Jan 2022

• Manage the day-to-day operations of a luxury yacht charter company designed to cater to customers in the South Florida area. • Organize schedules, control price and profit margins, monitor quality and safety, implement marketing strategies as well as managing budget and funding channels for maximum productivity. • Strategize, implement, and maintain program initiatives that adhere to overall organizational growth objectives. • Develop team assessment protocols for evaluation and improvement. • Oversee multiple project teams, ensuring program goals are reached, promoting organizational standards of satisfaction, 100% quality, and exceptional performance. • Work closely with clients, event sponsors, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives. • Manage program and project teams for optimal return-on-investment, coordinate and delegate cross-project initiatives as well as identify key requirements needed from cross-functional teams and external vendors. • Work with other managers to identify potential business development opportunities across multiple projects. • Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.

E-Commerce Pricing Coordinator

• Aug 2019 - Mar 2020

• Oversaw pricing to ensure company charge a fair price for products & services, allowing the company to maximize profits. • Involved with all aspects of product or service pricing in the organization including setting new prices, reviewing existing prices and creating profitability reports.• Developed and managed pricing models through excel for all customers working with the Sales Team, Product Managers, and CEO in order to update costs, prices and programs on a daily/weekly basis. • Collaborated with the marketing department and the sales team to determine prices for new products. • Performed market research to gather cost information for new products in order to calculate profitability.• Recommended price increases and worked with the sales team to create a plan for implementing the price increase.• Prepared profitability reports to share with management, highlighting which products or customers provide the highest profits for the company.• Created other sales reports to recommend retail price points for Sales and Product Development team members.• Successfully increased the price of e-commerce products 12% and revenue by 3% by assembling various cost and price files to build a pricing model that analyzed the data of 2000+ products with outdated market prices.

E-Commerce Pricing Coordinator Intern

• Jun 2019 - Aug 2019

Legal Operations

• Aug 2016 - Aug 2018

• Developed and led corporate legal strategy as well as internal audit and corporate compliance programs to promote and protect the company's matters. • Oversaw the delivery of legal services and resources to accomplish corporate goals, strategies and priorities. • Maintained proper corporate interactions with the relevant local, state and federal governmental bodies, legislatures and the community at large. • Advised the CEO and other senior corporate officers on a variety of issues. • Participated in the formulation of general management policy as a member of the executive management team. • Designed, reviewed, and negotiated all contracts between clients, investors, and employees; advising on all legal matters impacting the business, including contractual issues and disputes. • Developed and implemented compliance policies, procedures and training on regulatory matters, advising on risk assessment and legal issues in accordance to the business strategy.

Assistant Manager

• Jan 2007 - Jul 2013

• Led sales and operational performance through active coaching, interactive team selling, facilitation of a cohesive and safe work environment, and control of all operations.• Assisted staff by helping them achieve statistical and volume goals set by the Store Manager.• Participated in training to help consultants set and monitor their personal sales and statistical goals.• Coached, observed and facilitated the selling process with all retail, custom and rental customers.• Made it a point to interact with all customers entering your store, leading by example and showing consultants how not to miss a sales opportunity.• Ensured compliance with all aspects of tuxedo rental operations and represented brand by attending Bridal shows.• Directed teams of 50+ employees that exceeded sales goals annually, improving goals over 40% to produce• $4M+ in revenue. Reduced inventory losses by 5% year-to-year, saving $150,000 annually.• Regulated monthly budgeted payroll, analyzed and discussed weekly, monthly, and quarterly reports to evaluate store sales and assessed areas needing improvement while maintaining successful areas.• Produced consistently over $400,000 annually in individual sales, consistently ranking top 5 in state sales. • Recruited, oriented, and trained employees as to sales strategies and expectations.

Wardrobe Consultant

• Jul 2006 - Jan 2007