Experience

Small Door
• United States
• Veterinary Services
• 1 - 100 Employee
• Senior Director of Operations

  • Jan 2023 - Present


Veterinary Emergency Group

• United States
• Veterinary Services
• 700 & Above Employee

• Director of Operations

  • Apr 2021 - Jan 2023

  Partner with COO on strategic planning including team development, goal setting and budgeting ● Lead the centralized operations team ○ Recruiting, onboarding and training ○ General management ○ HR responsibilities ○ Coaching, mentoring and ongoing development ○ Establish goals, action plans and accountability systems to ensure progress ○ Comply with applicable federal and state employment laws and regulations ● Collaborate with all departments to advance hospital operations support services ○ Resolve operational problems proactively and keep the lines of communication open with the field ● Develop new or updated systems, resources and processes for hospitals ○ Make playbooks to establish systems so they can be easily repeated ● Oversee and continue to systematize the new hospital opening process ○ Partner heavily with the real estate, design and construction team to improve efficiencies related to budget, timeline and communication ● Special projects related to hospital operations



Petco

• United States
• Retail
• 700 & Above Employee

• Veterinary Hospital Area Operations Manager

  • Aug 2020 - Apr 2021

  • Manage operational oversight of multiple hospitals within assigned market• Manage overall business development, performance, and revenue• Ensure adherence to hospital budgets• Provide excellent client service and follow up and resolve any concerns• Oversee payroll approval process for hospitals including relief staff• Partner with Petco Veterinary Services to relay and implement new initiatives and training to hospital partners• Partner with the Lead Veterinarian Technicians to manage appropriate product inventory and perform periodic auditing for hospital locations • Support talent development of the Lead Veterinarian Technicians, Veterinarian Technicians and Concierges during the review process including creation of individual development plans• In partnership with Talent Acquisition, assist with the hiring, staffing, and training of hospital clinic staff• Assist with expansion by facilitating new hospital set up and coordinating Vendor/Construction timelines.

• Retail Selling Experience Manager - Region 3

  • Jun 2019 - Aug 2020

  - 244 stores- Helping teach leaders to unlock their potential and achieve more than they thought possible.- Grow leadership skills and self assessment.- Action plan- Execute retail excellence.

• District Services Leader

  • Oct 2018 - Jun 2019

• Market Leader - Vetco

  • Mar 2017 - Oct 2018

  Manages veterinary clinics for 71 Petco locations in the North East United States. Oversees a team of more than 60 professionals, including veterinary technicians and customer service assistants. Establishes and maintains relationships with veterinarians, brand representatives, and retail managers. Maintains staff by recruiting, interviewing, and training employees. Preserving a safe, and secure work environment, while developing personal growth opportunities. Responsible for coaching, counseling, and disciplining employees. Develops and coordinates policies and procedures along with productivity standards. Responsible for weekly reports which help to establish strategic goals by gathering pertinent business, financial, service, and operations information. Identifies and evaluates trends and options; choosing a course of action; defining objectives; evaluating outcomes on a weekly basis. Performs weekly warehouse inventory and purchasing responsibilities

• General Manager

  • Jun 2015 - Mar 2017

  Managing multi-million dollar a year business. Full responsibility for p&l, sales, safety, staffing, and operations.Oversee the daily operation and management of a the store to ensure it meets profitability projections. Supervise, manage, train and develop subordinate managers and hourly store personnel in all areas and functions required to run the store efficiently and to Petco standards. Ensure all associates provide quality customer service to satisfy the needs of the customers. Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for the store. Complete and submit accounting, inventory management, and payroll paperwork in a timely manner. Ensure all expenses are maintained within budgeted levels.


Christmas Tree Shops
• United States
• Retail
• 700 & Above Employee
• Assistant Manager

  • Nov 2014 - Jun 2015
• Various roles (cashier - assistant store manager)

  • Jan 2009 - Mar 2014

  Started as part time cashier > Full Time Team Member > Aquatics Specialist > Cat and Dog Department Manager > Inventory and Pricing Department Manager > Companion Animal Manager > Assistant Store Manager. Various store locations. Piscataway NJ, Edison NJ, Raritan NJ. Started as part time cashier > Full Time Team Member > Aquatics Specialist > Cat and Dog Department Manager > Inventory and Pricing Department Manager > Companion Animal Manager > Assistant Store Manager. Various store locations. Piscataway NJ, Edison NJ, Raritan NJ.