Experience

Falex Corporation U.S.A.
• United States
• Machinery Manufacturing
• 1 - 100 Employee
• Purchase Specialist

  • Mar 2022 - Present


Addison Group

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2021 - Mar 2022

  • Customer Service o Responding to emails through Zendesk • Answering inbound calls o Answering anywhere from 20-50 calls per day using the software 8 X 8. • Troubleshooting o Troubleshooting issues with orders, placing orders, shipping inquiries, tracking orders through NetSuite • Returns/Refunds o Processing returns and refunds through NetSuite. Also creating return labels through FedEx. • Customer Service o Responding to emails through Zendesk • Answering inbound calls o Answering anywhere from 20-50 calls per day using the software 8 X 8. • Troubleshooting o Troubleshooting issues with orders, placing orders, shipping inquiries, tracking orders through NetSuite • Returns/Refunds o Processing returns and refunds through NetSuite. Also creating return labels through FedEx.



BP

• France
• Business Consulting and Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2019 - Feb 2021

  • Customer Service o Retrieving emails from consumers through the software Siebel • Answering inbound calls o Answering anywhere from 10-40 calls per day using the software WDE • Troubleshooting BPme app o Deleting accounts, walking consumers through a password reset, helping with registration, and also helping with the many promotions that come up. • Training o Trained anywhere from 1-4 per month depending on if there was any hiring going on. • Customer Service o Retrieving emails from consumers through the software Siebel • Answering inbound calls o Answering anywhere from 10-40 calls per day using the software WDE • Troubleshooting BPme app o Deleting accounts, walking consumers through a password reset, helping with registration, and also helping with the many promotions that come up. • Training o Trained anywhere from 1-4 per month depending on if there was any hiring going on.



Advanced Disposal Services, Inc. (NYSE: ADSW)

• Customer Service Representative

  • Oct 2017 - Jun 2019

  • Customer Service o Reviewing emails through Outlook from either customers or from management. • Answering inbound calls o Answering anywhere from 80-150 calls per day using the software Five9. • Entering data through multiple programs o Contracts were entered through a CRM, customer complaints were entered through the software TRUX, and end of month sales were inputted through Excel. • Training o Trained anywhere from 1-4 per month depending on if there was any hiring going on. Show less



TRC Staffing Services, Inc.

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Customer Service Representative

  • Jun 2017 - Oct 2017

  • Customer Service o Reviewing emails through Outlook from either customers or from management. • Answering inbound calls o Answering anywhere from 80-150 calls per day using the software Five9. • Entering data through multiple programs o Contracts were entered through a CRM, customer complaints were entered through the software TRUX, and end of month sales were inputted through Excel. • Training o Trained anywhere from 1-4 per month depending on if there was any hiring going on. Show less



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Data Entry

  • Aug 2016 - Mar 2017

  • Formatting, Filtering, Etc. in MS Excel o Using multiple Excel functions do keep track of data for the field • Entering data into SAP using different transaction codes (QA32, QPR2, etc) o Used multiple transaction codes depending on what my daily tasks were. • Using MS Outlook/IM to communicate with colleagues. o Used to communicate with the field and plant works to make sure all data was entered correctly. • Formatting, Filtering, Etc. in MS Excel o Using multiple Excel functions do keep track of data for the field • Entering data into SAP using different transaction codes (QA32, QPR2, etc) o Used multiple transaction codes depending on what my daily tasks were. • Using MS Outlook/IM to communicate with colleagues. o Used to communicate with the field and plant works to make sure all data was entered correctly.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Receiving Associate

  • Sep 2015 - Aug 2016

  • Stock Merchandise • Customer Service • Showcasing Products • Stock Merchandise • Customer Service • Showcasing Products



Walmart

• United States
• Retail
• 700 & Above Employee

• Overnight Stocker

  • Mar 2012 - Feb 2016

  • Stock Merchandise • Customer Service • Certified on Electric Power Jacks • Stock Merchandise • Customer Service • Certified on Electric Power Jacks



C & S Enterprise

• United States
• Health, Wellness & Fitness

• Sales Manager

  • Aug 2004 - Feb 2012

  • Manage a sales team • Closing Sales • Door-to-Door Sales • Manage a sales team • Closing Sales • Door-to-Door Sales



Dreyer Medical Clinic

• Medical Practices
• 200 - 300 Employee

• Epic Specialist

  • Mar 2000 - Sep 2003

  • ICD-9 Coding and CPT Coding • Check doctor/nurse notes • Train People on the EPIC System • ICD-9 Coding and CPT Coding • Check doctor/nurse notes • Train People on the EPIC System