Experience

DrivenIQ

• United States
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Vice President of Customer Success

  • 2023 - Present

  New York City Metropolitan Area



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Senior Director of Account Management and Customer Success, Microsoft Retail Media (PromoteIQ)

  • Aug 2021 - Sep 2023

  New York City Metropolitan Area Oversight of PromoteIQ’s enterprise retail media business, developing and implementing the sales and technology strategies for some of the world’s largest retail media platforms. Lead a team spanning North America and APAC responsible for growing and scaling account management business and operations, while incorporating retailer/advertiser feedback into product roadmap. • Drive the vision and growth for three of the Top Global Retail Media platforms (Kroger, The Home Depot and Chewy), plus… Show more Oversight of PromoteIQ’s enterprise retail media business, developing and implementing the sales and technology strategies for some of the world’s largest retail media platforms. Lead a team spanning North America and APAC responsible for growing and scaling account management business and operations, while incorporating retailer/advertiser feedback into product roadmap. • Drive the vision and growth for three of the Top Global Retail Media platforms (Kroger, The Home Depot and Chewy), plus other emerging players; specific focus on incorporating new functionality and driving insights for industry first adopters. Ownership of all enterprise level retail media platforms. Oversight of business planning and execution for 80% of Company’s revenue. • Collectively analyze and drive the supply, demand and yield performance of retailer platforms, in order to deliver double and triple YOY platform spend growth while maintaining critical retailer Return on Business Objectives and advertiser performance KPIs • Evolve PIQ from start-up to mature business, by preparing organization for growth, through automation of data, templatizing and fast tracking new business onboarding, creation of scalable learning and development, documentation and execution of business plans, and defining Northstar organizational metrics Show less



LinkedIn

• IT Services and IT Consulting
• 1 - 100 Employee

• Director, Business Development / Global Head of Channel Partnerships - LinkedIn Talent Solutions

  • May 2018 - Sep 2023

  Greater New York City Area Leading LinkedIn's Channel and Advertising Agency partnership business across North America, Europe, APAC, Middle East and North Africa. Pursuing and evaluating opportunities to create and scale mutually beneficial partnerships around the globe, whereby our partners serve as a critical conduit to ensuring LinkedIn Talent Solutions is both a key and powerful solution to solving an organization's Talent Acquisition challenges. Assessing new types of partnerships to increase our penetration into… Show more Leading LinkedIn's Channel and Advertising Agency partnership business across North America, Europe, APAC, Middle East and North Africa. Pursuing and evaluating opportunities to create and scale mutually beneficial partnerships around the globe, whereby our partners serve as a critical conduit to ensuring LinkedIn Talent Solutions is both a key and powerful solution to solving an organization's Talent Acquisition challenges. Assessing new types of partnerships to increase our penetration into emerging markets. * Grew annual channel revenue by 9-figures over a 3-year period, including +8% y/y growth during a global pandemic, outperformed company benchmarks for renewal and adoption rates across all geos and SKUs * Directly and indirectly lead an international cross functional team across Partner Management, Product Marketing, Sales Operations, Data Assurance, Business Solutions and Legal, chartered with maximizing third-party influence on sales, market penetration, brand reputation and business intelligence * Revamped partner CRM infrastructure to improve the sophistication of data capture to drive more effective “real-time” decision making while de-risking partner engagement and acquisition efforts Show less



Chase

• Netherlands
• IT Services and IT Consulting

• SVP/GM, Product Commercialization and Sales Effectiveness, Chase Pay and ChaseNet

  • Mar 2016 - May 2018

  Greater New York City Area Chase Pay is Chase's mobile and online wallet solution, built with the needs of both merchants and consumers in mind. Chase Pay makes the flow of commerce easier, more secure and more rewarding; lowering merchant costs, and using simple to use mechanisms to bridge merchants' physical and virtual storefronts with Chase's 60MM cardholders. ChaseNet is Chase's proprietary payments platform, reducing the volatility of payment costs, enhancing payment security, and serving as Chase's rails for… Show more Chase Pay is Chase's mobile and online wallet solution, built with the needs of both merchants and consumers in mind. Chase Pay makes the flow of commerce easier, more secure and more rewarding; lowering merchant costs, and using simple to use mechanisms to bridge merchants' physical and virtual storefronts with Chase's 60MM cardholders. ChaseNet is Chase's proprietary payments platform, reducing the volatility of payment costs, enhancing payment security, and serving as Chase's rails for future innovation for merchants. As a key member of the Chase Pay and ChaseNet Sales and Product Readiness and Effectiveness team, I nurture the lines of communication between merchant, consumer, and our solutions execution team, to bring the most fulfilling version of our offerings to life. • Grow Chase Pay from a customized mobile wallet solution to a national multi-platform commerce offering available across all merchant categories • Define and develop sales strategy for program rollouts – vertical and horizontal – inclusive of target client list, coordinating business teams, building pitch, identifying gaps, and gathering feedback for full go-to-market rollout • Engage in client strategy sessions to determine suitability, implementation, pricing and co-marketing and deal closure for strategic merchants • Advise and partner with Business Development team, to build scalable mass adoption efforts, and determine/execute operational and financial efforts to take programs live • Guidance of pricing strategy, KPIs and sales incentive comp plans to encourage desired growth and sales behaviors • Pro-active cross collaboration across Chase organizations to ensure consumer activation activities align with and inform merchant acquisition initiatives • Guidance of internal and external communication and servicing plans, to ensure departments across the organization are ready for all launch phases and consumer activities

• SVP/General Manager, Digital Sales Partnerships & Relationship Management, Chase Commerce Solutions

  • Jan 2014 - Mar 2016

  Greater New York City Area • Oversaw management and upsell of multi-billion dollar partner portfolio * Development and nurturing of Business Development programs that provide small business banking solutions to the customers of New Media/Innovation/Digital companies • Supervised partner management and direct sales department through broad industry transition, including EMV rollout and adoption of mobile commerce • Evaluation and execution of cross-selling/co-marketing programs in partnership with New… Show more • Oversaw management and upsell of multi-billion dollar partner portfolio * Development and nurturing of Business Development programs that provide small business banking solutions to the customers of New Media/Innovation/Digital companies • Supervised partner management and direct sales department through broad industry transition, including EMV rollout and adoption of mobile commerce • Evaluation and execution of cross-selling/co-marketing programs in partnership with New Media/Innovation/Digital companies, to increase lead flow and brand reputation for both organizations • Management liaison for Paymentech/Chase Commerce Solutions across entire Bank to ensure creative and holistic cross-referral programs for strategic partners looking to offer full suites of small business solutions • Formulate vertical reorganization for Partnership Team, defining parameters for each team and headcount needs • Execution of national, small business growth events, in conjunction with leading digital organizations, to both inform small businesses of growth strategies and drive sales pipeline opportunities for both companies • Management of eight new business directors, focused on hunting mid-marketing opportunities outside of Chase’s standard bank-generated lead flow

• Head of Enterprise Sales & Channel Development, Chase Offers

  • May 2012 - Jan 2014

  New York, NY * Brought onboard to help Chase build a media platform focused on the Offers and Daily Deal space, connecting Chase's business customers with its vast cardholder audience (60MM members) via all of Chase's physical (ATMs, Branches) and virtual (Chase.com, Mobile, Email) distribution channels • Lead senior-most sales team focused on enterprise merchants, on client engagements focused on initial sales and fact finding for four product launches • Key member of organizations leadership… Show more * Brought onboard to help Chase build a media platform focused on the Offers and Daily Deal space, connecting Chase's business customers with its vast cardholder audience (60MM members) via all of Chase's physical (ATMs, Branches) and virtual (Chase.com, Mobile, Email) distribution channels • Lead senior-most sales team focused on enterprise merchants, on client engagements focused on initial sales and fact finding for four product launches • Key member of organizations leadership, representing the interests of Company’s largest client prospects, and driving integration post-Bloomspot acquisition • Spoke at industry panels and bank leadership forums on topics including Big Data and Alternative Bank Products • Headed Sales Effectiveness and Execution efforts – writing playbook and managing creative development for entire sales organization during 2013 rollout stage • Built strategy from ground-up for cross-sell of Chase Offers “media solutions” within the bank, influencing leadership and bankers across all business lines – Retail, Commercial, Investment, Treasury, Paymentech • Guided the development of business’ CRM implementation • Directed division’s Go-To-Market Strategy for ATM Marketing, and co-sponsored product development for other solution builds • Absorbed management of Enterprise Team in addition to Partnerships, seven months into role



Work4 Labs

• Brazil
• Software Development

• Advisory Board

  • Jan 2012 - Dec 2012

  Greater New York City Area Joined Series A startup to establish its partner infrastructure and onboard its initial third party relationships. Negotiated the organization’s first exclusive embedded solution deal with the largest “job distribution” company in the United States, representing $3-5 million in first year revenue. Signed 8 agency agreements within the first quarter and managed relationships with 50+ SaaS and reseller partners. Joined company’s external Advisory Board following exit.



Yahoo

• Information Technology and Services
• 1 - 100 Employee

• Senior Director, Agency Relations - Monster + HotJobs

  • Aug 2010 - Jan 2012

  New York, NY After Yahoo!’s divestiture of HotJobs to Monster Worldwide in August of 2010, was hand selected by Monster to run partner development for the combined organization, comprising $100M in annual bookings and 20% of all North American revenue. During my time in role, I was elevated to become part of the CEOs executive leadership counsel. • Integrated the HotJobs business (customer portfolio, product set and staff) into Monster, driving customer facing business strategy, product rollout and… Show more After Yahoo!’s divestiture of HotJobs to Monster Worldwide in August of 2010, was hand selected by Monster to run partner development for the combined organization, comprising $100M in annual bookings and 20% of all North American revenue. During my time in role, I was elevated to become part of the CEOs executive leadership counsel. • Integrated the HotJobs business (customer portfolio, product set and staff) into Monster, driving customer facing business strategy, product rollout and communications • Enhanced training and sales operations to improve sales rep quality/performance, servicing, and agency revenue while developing Monster’s first channel pipelining, CRM and KPI tools • Led the development of social media training/competitive selling for sales, operations and customer care • Served as lead strategist/liaison for Monster with Yahoo!, for their joint media reselling partnership

• Director, Agency Relations and Strategic Selling Partnerships

  • May 2008 - Aug 2010

  New York, New York, United States Managed External Sales Channel team, responsible for driving bookings through Field Sales, Inside Sales, Corporate and Partner Sales organizations for Yahoo!’s employment vertical. Built and nurtured a partner management organization, externally viewed as the “Gold Standard” team for our business vertical. Extended Agency Team mandate to also include our international reselling relationship with “The Network” as well as technology API partnerships with key ATSs, CRMs and aggregators.… Show more Managed External Sales Channel team, responsible for driving bookings through Field Sales, Inside Sales, Corporate and Partner Sales organizations for Yahoo!’s employment vertical. Built and nurtured a partner management organization, externally viewed as the “Gold Standard” team for our business vertical. Extended Agency Team mandate to also include our international reselling relationship with “The Network” as well as technology API partnerships with key ATSs, CRMs and aggregators. • Key point of contact for C-suite/executive leadership for 200+ agency relationships. Agency relationships included JWT, Neo@Ogilvy, Radancy/TMP Worldwide, Digitas, OMD, MediaCom, Universal, Campbell-Ewald, among others • Grew agency revenue from 28% of total HotJobs business to 40% of business in first 12 months in role • Led Field Sales team, delivering 12% channel growth on agency sales during recession; exceeded quotas every quarter • Delivered 75% of total media sales for Yahoo! HotJobs, enabling company to diversify offerings to meet competitive challenges and insulate the division from market share/revenue loss • Implemented incentive and commission programs to drive new business, renewal rates and new product adoption



Citigroup

• United States
• Financial Services
• 700 & Above Employee

• Vice President, Citi Cards Affiliate Expansion

  • Apr 2007 - Apr 2008

  Long Island City, NY Brought over from the Customer Loyalty team to grow Citi Cards’ non-traditional acquisition programs – namely working with other Citi entities and third parties to grow cardmembers. Launched Citi’s reseller channels with third-party mortgage brokers and corporate employers. Oversaw the end-to-end management of such programs, including opportunity sizing and pitch, card selection, offer development, distribution and fulfillment, pricing, risk criteria, MarComms, campaign management and P&L.

• Vice President, Rewards, Brand and Experience Marketing, ThankYou Network

  • Apr 2006 - Apr 2007

  Long Island City, NY Developed and enhanced the brand strategy for ThankYou Network, Citi and Expedia’s customer loyalty platform. Approved ThankYou’s positioning across all customer experience channels including above-the-line marketing, direct mail, branch signage, ATMs, statementing, web, non-traditional and call center. Launched and on boarded Expedia as the Company’s first external user of Citi’s points platform, establishing co-brand strategy and dramatically exceeding new member acquisition forecasts.



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Manager, Direct Marketing

  • Jun 2005 - Mar 2006

  New York City Metropolitan Area Oversaw the management and development of advertising and sales collateral for seven different product lines. Initiated dimensional, print and email direct marketing programs that yielded up to 15% response rates. Tasked with launching and running the organization’s presentation design and production department, supporting all of Sales and Segment.



Credit Suisse First Boston

• Communications Consultant

  • May 2005 - Jun 2005

  Greater New York City Area Served as part of company's internal communications team focused on program development for employee television channel.



JPMorgan Chase

• United States
• Investment Management

• VP, Marketing & Communications

  • Feb 2004 - Jan 2005

  Recruited to guide the rebranding efforts of JPMorgan Chase, following its acquisition of top competitor, Bank One. Developed and implemented identity standards and policy across all company brands, product lines and corporate communications. Responsible for the management and creation of content for two of the Company’s largest consumer brand initiatives – its sponsorship of the US Open and its LED billboard in the heart of Times Square.



Monster Worldwide

• Global Communications Manager

  • Jan 2000 - Feb 2004

  New York City Metropolitan Area Selected by the global head of creative to serve as one of the leaders of the Marketing organization, and charged with the development, evolution and oversight of TMP/Monster Worldwide’s inaugural branding program, which brought 325 offices throughout 32 countries under one centralized Marketing & Communications umbrella. • Managed corporate driven global marketing, sales support and investor outreach efforts, including: redesign of company website/intranet, creation of annual reports… Show more Selected by the global head of creative to serve as one of the leaders of the Marketing organization, and charged with the development, evolution and oversight of TMP/Monster Worldwide’s inaugural branding program, which brought 325 offices throughout 32 countries under one centralized Marketing & Communications umbrella. • Managed corporate driven global marketing, sales support and investor outreach efforts, including: redesign of company website/intranet, creation of annual reports (award winning), tradeshow materials and product collateral • Initiated Company’s corporate PR program, which generated a 500% increase in media coverage over two years • Co-created Company’s cross-divisional sales incentive program, which generated 50,000+ new business leads • Responsible for event-planning of Company’s annual senior management conference and Investor/Analyst Day • Cultivated third-party advertising initiatives, including “Listed on Nasdaq” print and television campaign

• Account Supervisor, TMP Worldwide (now known as Radancy)

  • Aug 1996 - Dec 1999

  New York City Metropolitan Area Managed a team of 8 senior account personnel, responsible for a $10M book of business, including two of the company’s biggest reference accounts. Oversaw advertising, marketing and creative strategies for new and existing customers within Financial Services (Morgan Stanley), Retail (Macy’s and IKEA), Pharmaceutical (Wyeth) and IT Consulting (CTG). Chosen to represent Account Services on Employee Culture programs; awarded Company’s “Movers and Shakers” distinction; regularly joined BD on new… Show more Managed a team of 8 senior account personnel, responsible for a $10M book of business, including two of the company’s biggest reference accounts. Oversaw advertising, marketing and creative strategies for new and existing customers within Financial Services (Morgan Stanley), Retail (Macy’s and IKEA), Pharmaceutical (Wyeth) and IT Consulting (CTG). Chosen to represent Account Services on Employee Culture programs; awarded Company’s “Movers and Shakers” distinction; regularly joined BD on new business pitches; and oversaw industry award winning customer campaigns. Promoted 3 times in two years to become the Company’s youngest Account Supervisor.