Sr Eng, Cyber Engineer

• Sep 2022 - Present

Information Systems Administrator

• Apr 2021 - Present

► I developed and implemented a database to track the cost, location, and depreciation of $200M in IT assets. ► I was accountable for the control of $11M of IT equipment. ► I performed over 1500 Life Cycle Replacements at over 10 geographical locations. ► I remodeled and upgraded a storage warehouse with over 30 electrical components and storage racks saving the company over $10k in contractor fees. ► I developed and implemented a database to track the cost, location, and depreciation of $200M in IT assets. ► I was accountable for the control of $11M of IT equipment. ► I performed over 1500 Life Cycle Replacements at over 10 geographical locations. ► I remodeled and upgraded a storage warehouse with over 30 electrical components and storage racks saving the company over $10k in contractor fees.

Telecommunications Manager

• Aug 2019 - Apr 2021

► I directed the preparation, deployment, and return of 1.5K Joint Service Members and $35M of communications and tactical equipment.► I managed a Network Operations Center with 45 military and civilian contractors.► Directly coordinated, monitored, and reported enterprise-level Authorized Service Interruptions (ASI).► Developed and Implemented Critical Information Reports (CIRs) enabling the Unit Commander to make informed decisions.

Telecommunications Supervisor

• Feb 2018 - Aug 2019

 Served as Sr. Watch Officer charged with network analysis and reporting. Designed, installed, managed, and maintained ten geographically separated Cisco A/V Suites. Administered and maintained a Cisco Unified Call Manager server. Developed 16 standard operating procedures; streamlined incident management. Conducted 81 Authorized Service Interruptions (ASIs); decreased network degradation by 85%. Improved morale by creating team-building events. Managed over 2500 accounts and devices in Active Directory. Troubleshot over 3000 technical issues for tactical radios, SATCOM terminals, routers/switches, and servers.  Responsible for Servers monitoring, using SolarWinds Service and Application Monitor.

Telecommunications Supervior

• Jan 2017 - Jan 2018

 Developed troubleshooting techniques. Trained Tier 1 technical support personnel. Coordinated, installed, and maintained five Cisco A/V Suites. Planned and led eight small team exercises designed around disaster recovery. Managed 30 Tier 1 support personnel. Leveraged Remedy as a ticketing system handling 100+ tickets daily with a resolution rate more than 85%. Provided operational and technical support in the areas of LAN and WAN, Windows servers, clients, and telephony systems.

SATCOM Operations Supervisor

• Dec 2015 - Dec 2017

 Conducted mission analysis and provided reports to senior leaders. Planned and coordinated network infrastructure projects. Managed a 20-person signal detachment that executed over 50 missions inf the Asia-Pacific Area of Operation.