Experience

Cover-All Managed Cloud and IT Services

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior IT Services Professional

  • Apr 2014 - Present

• Senior IT Services Professional

  • Apr 2014 - Present



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Services Professional

  • Jun 2001 - Sep 2013

  Work Experience: IBM Global Services (2001 – 2013), Markham, Ontario Application Processing Specialist supporting the following accounts: - Celero/Communtiy Servus Credit Unions - Perform daily File Transfers to 3rd party vendors using IPSWITCH WS_FTP Professional and EFDS II FTP Parsing & Distribution System - Monitor batch job streams using APPWORX UC4 V8 Applications Manager & Scheduler and perform job reset/hold/deletions as specified in documentation. - Manually copy, set up and distribute server based overnight and daily batch schedules using OSI Batch Scheduler & Manager. - Monitor Mainframe batch and perform job resets and JCL repairs using CONTROL-M Batch Scheduler - Perform operating system tasks & maintenance and database copies and restores using server based VMS Credit Union Banking System - Monitor overnight batch and perform job resets and repairs using server based DAC Scheduler Loblaws - Monitoring Mainframe VM/SE operating system consisting of 6 production and 4 test lpars for batch job alerts and failures. Mainframe System Operations Specialist Supporting The Bank of Nova Scotia: - Daily operating and monitoring of MVS mainframe systems consisting of 10 production and 5 test lpars. - Implementation of scheduled changes. - SLA availability reporting for all system and online outages scheduled and unscheduled. - System shutdown and IPLs for scheduled changes and to resolve system problems. - Warm & Hot Standby workload moves to preserve online availability during scheduled changes and problem situations. - Creating Root Cause Analysis reports for all unscheduled outages. - Emergency Change Request implementation using ENDEVOR code promotion. - Disaster Backup Recovery (DBR) testing and recovery. - Escalation focal point for sev=1 problems and system outages. Show less



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Supervisor/Team Lead IT Services

  • Sep 1999 - May 2001

  - System Operations Team Lead (1999 – 2001) - Bank Of Nova Scotia.- Oversee and coordinate shift activities.- Manage shift personnel, vacation scheduling, shift coverage, staff training and mentoring.- Performance appraisal reviews.- Escalation focal point for all sev=1 problems and system outages.

• Mainframe Analyst, IT Operations

  • Oct 1992 - Aug 1999

  - Daily operating and monitoring of MVS mainframe systems consisting of 10 production and 5 test lpars.- Implementation of scheduled changes.- SYSINFO Problem Management queues- SLA availability reporting for all system and online outages scheduled and unscheduled.- System shutdown and IPLs for scheduled changes and to resolve system problems.- Warm & Hot Standby workload moves to preserve online availability during scheduled changes and problem situations.- Documentation using SOTSDOC for all shift activities.- Creating Root Cause Analysis reports for all unscheduled outages.- Emergency Change Request implementation using ENDEVOR code promotion.- Disaster Backup Recovery (DBR) testing and recovery.- Escalation focal point for sev=1 problems and system outages Show less