Mike Taylor
Chief Technology Officer at Cii Technology Solutions, Inc.- Claim this Profile
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Bio
Credentials
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Cisco Certified Network Administrator (CCNA)
Cisco -
Microsoft Certified Professional (MCP)
Microsoft -
Microsoft Certified Technology Specialist (MCTS)
Microsoft
Experience
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Cii
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United States
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Information Technology & Services
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1 - 100 Employee
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Chief Technology Officer
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Nov 2021 - Present
Solutions engineer with over 20 years of business IT experience Design environments with fast RTO (Recovery Time Objective) requirements for business continuityUtilize a layered security approach for clients to minimize risk with the ever growing threatsCollaborate with forensic teams to identify current tactics used in today’s threat landscape Constantly researching and testing new products to offer the best vetted security and technology to our customers, providing them with a competitive advantage Served as a trusted advisor for our clients for over 15 years at Cii, which has gained us long term relationships Show less
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VP of Sales
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Jan 2019 - Dec 2021
The sales position is a continuation of some of the many hats I wore as the IT Director yet more focused. Business Development-Work with sales and marketing staff to create campaigns to continue company growth-Regularly train the sales team-Create customized packages to benefit different industries-Provide roadmaps and network\infrastructure design to existing and prospective clients-Redesigned and provided technical writing for our company website to better describe our offerings-Updated our phone system platform to create a more mobile workforce for our office and improved meeting\collaboration tools-Maintain vendor relations and stay up to date on new technologiesPR and customer relations\retention-Stay in front of client retention impacting concerns-Serve as a technical soundboard to provide feedback on current technologies Show less
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Director of IT and Business Development
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Aug 2012 - Dec 2018
Continued the growth of the technical services division by introducing innovative solutions for business continuity for our expanding client base. Expanded our recurring revenue by over 500% in 6 years without increasing the need for additional resources.I redesigned the internal infrastructure for high availability, identifying and eliminating potential points of failure. I built the new infrastructure in a cost effective manner by utilizing our Microsoft Partner Benefits and re-purposing hardware for virtualization hosts.Current design:-Two separate ISPs with fail-over-Two Firewalls with automatic stateful fail-over-Two power supplies in servers with automatic AC fail-over-Segregated UPS battery connections to each power supply (maintain a ~40% load on each battery)-Configured a replica server for every two Hyper-V host servers for high availability- Created separate backup, replication and live migration networks (link aggregated for throughput and fail-over)-Coordinated purchase of separate 5 Ton Server Room AC unit with portable spare for outages-Was spinning as many as 77 server VMsProduct Development -Created solutions from combining different vendor offerings to produce options for businesses to overcome technology and efficiency challenges-Created innovative solutions for common business workflows issues-Heavily vetted all solutions-Implemented the same technology in technical services to create subject matter experts from day to day usage-Finished testing our private cloud solution to provide clients a secure and always-on infrastructure solution -Was able to create cost effective solutions for small to medium businesses-Not only were these solutions turn key, they also passed all necessary compliance requirements (annual third party audits)-The end result of the different cloud solutions was the minimizing of local hardware requirements while strengthening security and business continuity Show less
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System Administrator
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Nov 2006 - Aug 2012
Started out as a remote support and field technician, then quickly proved my skill level and moved to lead technician.I helped build the Technical Services division by increasing client confidence with my technical abilities and relationship management skills learned during previous business ownership.
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AV Performance
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Raleigh-Durham, North Carolina Area
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Business Owner
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Feb 2002 - Aug 2012
I began installing AV equipment in average homes and small businesses, then through networking with IT clients (most of whom were business owners) I was starting to take on larger projects. These projects scaled into: -Providing infrastructure design and project management -Created complex systems with simple one touch interaction through the use of discrete IR and 2-way RS232 equipment communication -Designed and installed custom theater rooms in “Parade of Homes” houses The largest full system installation consisted of 8 zones\rooms in an integrated system (equipment racks located in the mechanical room) in a 9,000 square foot home. Though complex in way of the equipment used (audio and video matrixers), the usage only required the users to press one button to activate any activity or scene. Show less
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Tech Solutions
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Information Technology & Services
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1 - 100 Employee
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Business Owner
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Jan 2001 - Nov 2006
Began by working with small businesses in the Triangle area and served as their IT Consultant and Administrator. I built a website with a payment portal and customized reverse VNC for remote support. Supporting these small businesses taught me how to overcome technical challenges in a cost effective manner. Due to the diverse range of industries and software\hardware supported, I became very well rounded as a subject matter expert in many areas. I later moved into contracting with a Medical IT company supporting practices in the Triangle area. The amount of skills learned, along with understanding how to run a business and maintain relationships, has proven to be fundamental to my success. Show less
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