Experience

Stratus

• United States
• Facilities Services
• 300 - 400 Employee

• Project Manager

  • Jul 2022 - Present

  As a Project Manager, I oversee and organize work orders independently. Ensure compliance with quantifiable performance objectives, such as profitability and SLA metrics. My responsibilities include overseeing proactive customer communication, KPI's, profitability, and client satisfaction to meet set scope. My duties comprise of maintaining positive working relationships and effective communication with internal departments, field partners, self-performing technicians, and customers. Also, I review and validate estimating/graphic/sourcing requests in accordance with department policies and processes. Moreover, I analyze field partner findings and utilize critical thinking to resolve customer issues and queries. Below listed are some of my achievements till date: ► Recognized each client's needs, scope of work, methods, and procedures to exceed customers' expectations. ► Contributed in internal/external meetings regarding customer account and performance/analytics. ► Held accountable for personal performance and continuous training with performance development manager according to requirement. ► Liaised with internal support departments, such as estimating, supply chain, graphics, and field partner management to manage work order progression. ► Supervised and oversaw work order's life cycle through utilization of technology and systems. Show less



Morley

• United States
• Advertising Services
• 700 & Above Employee

• Repurchase Coordinator

  • Nov 2021 - Jul 2022

  During my stint here, I leveraged experience to work in administrative case setting. I was assigned with the task of ensuring case accuracy in accordance with company's policies and regulatory compliance. I was responsible for collecting case documentation and image documents for clarification. Also, I prepared repurchase on basis of each state's Lemon Law. Furthermore, I oversaw multiple accounts at a time, while providing timely and accurate output. Here are some of my potential workings in this job: ► Oversaw communications between car owners, dealerships, and lending institutions to achieve desired objectives. ► Arranged for return of vehicles eligible for automotive lemon law buybacks between major automaker and customers. Show less



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Representative

  • Jan 2021 - Aug 2021

  Within this job role, I dealt with routine-based incoming calls and input customer information to system while filing claim. I was tasked with guaranteeing adherence to all operational, security, risk and regulatory policies/processes. I was entrusted in educating customer on next steps and directing to other sections of website for more information. In addition, I operated multiple monitors while addressing and educating customers' needs and answering any questions. Following were my pivotal duties in this role: ► Delivered excellent customer service and effectively resolved customer queries to mitigate loopholes. ► Analyzed and updated existing claims to support in expediting process for customers. Show less



Mortgage Services Inc.

• Waterbury, Connecticut, United States

• Customer Service Representative - Remote

  • Feb 2020 - Dec 2020

  As a Customer Service Representative, I handled 50+ calls daily along with performing various tasks, including setting appointments for new clients, imputing customer information to system, and guiding through first steps of qualifying for mortgage and grant. My responsibilities included responding to customer service inquiries in timely and accurate manner. I was assigned with the task of fostering strong client relationships and reputation to provide excellent customer service. Moreover, I maintained up-to-date knowledge of the programs that were available to each client. Below listed were my key accomplishments: ► Enhanced customer satisfaction consistently by resolving conflicts, issues, and concerns expertly. ► Used electronic systems to communicate with prospective clients, coworkers, and management. Show less



Moe's Southwest Grill

• United States
• Restaurants
• 700 & Above Employee

• Team Lead Manager

  • Oct 2018 - May 2019

  In this job role, I trained, monitored, and reinforced food safety and safe work processes with all employees. I was entrusted in delivering polite, quick, and excellent customer service throughout each shift and taking lead during busy periods to set tone consistently. Following were my pivotal accomplishments under this role: ► Maintained and managed food logs and labor costs in accordance with company procedures, entering all data to Excel worksheets at start and end of each shift. ► Developed and maintained fun and friendly work environment that earned us highest ratings in region for customer satisfaction, cleanliness, and employee interaction. Show less



Billy's Martini Bar

• Mentor, Ohio

• Head Bartender

  • Jul 2016 - Aug 2018

  During my stint here, I performed inventory management responsibilities on consistent basis. I was tasked with opening and closing bar, including balancing register against receipts. Following was my pivotal duty in this role: ► Administered daily customer service and safety through company policies and procedures. During my stint here, I performed inventory management responsibilities on consistent basis. I was tasked with opening and closing bar, including balancing register against receipts. Following was my pivotal duty in this role: ► Administered daily customer service and safety through company policies and procedures.