Manager - Network and Telecom

• Jan 2019 - Present

I lead a 5-engineer team responsible for all aspects of enterprise networking (route, switch and wireless) and telephony. I work to foster an environment that encourages my team to extend and improve themselves while leaving no solution or technology off the table. Our goal is simple: Provide cost-effective solutions that outpace the needs of a rapidly growing, successful business ... and have fun doing it.

Senior System Engineer - Network

• Apr 2015 - Present

Network Engineer - Specialist

• Jan 2008 - Apr 2015

As a member of the network team, we were tasked with the design, implementation and support of a network that provided services for major metropolitan hospitals as well as single physician clinics across Wisconsin, Illinois and Iowa. Understanding, communicating and meeting the needs of a major healthcare organization afforded us access to a variety of technologies: Cisco route/switch and remote access, Citrix Load Balancers, Palo Alto Firewalls, Trapeze Wireless and Riverbed WAN… Show more As a member of the network team, we were tasked with the design, implementation and support of a network that provided services for major metropolitan hospitals as well as single physician clinics across Wisconsin, Illinois and Iowa. Understanding, communicating and meeting the needs of a major healthcare organization afforded us access to a variety of technologies: Cisco route/switch and remote access, Citrix Load Balancers, Palo Alto Firewalls, Trapeze Wireless and Riverbed WAN Optimization.

Desktop Analyst

• May 2006 - Jan 2008

Tier 2 Team Leader

• Mar 2005 - Apr 2006

Direct technician supervision including: vacation approval and scheduling, discipline and performance management. Managed the teams work queue from multiple locations inducing: Help Desk Tickets, MAC’s and Walk-up/phone requests. Author and approve both site-specific and project-wide documentation and procedures. Responsible for roughly 1800 Users, 1300 PC’s and 400 Printers. Support PC’s, printers, scanners and software in a production driven… Show more Direct technician supervision including: vacation approval and scheduling, discipline and performance management. Managed the teams work queue from multiple locations inducing: Help Desk Tickets, MAC’s and Walk-up/phone requests. Author and approve both site-specific and project-wide documentation and procedures. Responsible for roughly 1800 Users, 1300 PC’s and 400 Printers. Support PC’s, printers, scanners and software in a production driven environment Hardware responsibilities include: PC’s – both desktop and engineering-class, laptops, laser printers, thermal printers and scan guns. Deploy and maintain Network Infrastructure including: wireless access points, hubs and switches as well as maintaining wiring closets. Perform basic Active Directory administration and remote administration via SMS. Show less Direct technician supervision including: vacation approval and scheduling, discipline and performance management. Managed the teams work queue from multiple locations inducing: Help Desk Tickets, MAC’s and Walk-up/phone requests. Author and approve both site-specific and project-wide documentation and procedures. Responsible for roughly 1800 Users, 1300 PC’s and 400 Printers. Support PC’s, printers, scanners and software in a production driven… Show more Direct technician supervision including: vacation approval and scheduling, discipline and performance management. Managed the teams work queue from multiple locations inducing: Help Desk Tickets, MAC’s and Walk-up/phone requests. Author and approve both site-specific and project-wide documentation and procedures. Responsible for roughly 1800 Users, 1300 PC’s and 400 Printers. Support PC’s, printers, scanners and software in a production driven environment Hardware responsibilities include: PC’s – both desktop and engineering-class, laptops, laser printers, thermal printers and scan guns. Deploy and maintain Network Infrastructure including: wireless access points, hubs and switches as well as maintaining wiring closets. Perform basic Active Directory administration and remote administration via SMS. Show less