Mike Silva
Information Technology Client Services Manager at Clark College- Claim this Profile
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Topline Score
Bio
Experience
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Clark College
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United States
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Higher Education
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700 & Above Employee
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Information Technology Client Services Manager
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Mar 2018 - Present
Chosen to lead a twelve technician team, supporting over two thousand machines, two hundred Crestron controlled smart classrooms and media technology. We are supporting an ever-changing Windows 10 environment, macOS 10.13 and both Android and iOS.
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Media Technology Supervisor
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Oct 2014 - Mar 2018
Primary Responsibilities :Research, design, program, fabricate and troubleshoot smart classrooms and smart classroom technology.Manage thirty six, technology labs for Clark on three different campuses.Design and install media technology in all new construction and remodels. Support technology for all campus events.Manage a team of five IT technicians and seventy five part time student employees.Act as the lead on all projects pertaining to media or computer labs. Show less
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Computer Labs Manager
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May 2010 - Oct 2014
Responsible for all aspects of the student computer labs at Clark College. Duties : Supervising lab assistants, lead lab assistants and office workers. Assist in managing expenditures for a 1.2 million dollar annual budget. Implement, troubleshoot and repair computer hardware and software problems.Responsible for print systems and print management.Manage technology support for the Cannell Library.Help implement and support campus wireless network technology.Help develop and implement virtual technology in the Library. Show less
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Clark College
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Education Administration Programs
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1 - 100 Employee
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Information Technology Specialist IV
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Oct 2001 - May 2010
Install, configure and maintain computers, printers, servers, and all forms of computer technology. Install and maintain software systems for the Library, Science, Math and Student Services. Help clients with day to day computer issues and help research, evaluate and select new technology. I was a Dell certified repair technician and worked to establish Clark’s first VDI (virtual desktop infrastructure) lab. Acted as backup for the Altiris administrator and was responsible for Clarks student print management system. Show less
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Network Administrator
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Sep 1988 - Aug 2001
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Education
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Clark College
Associate of Arts and Sciences (AAS), Computer Network Technology -
Western Dakota Technical Institute
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications